- Suburban Propane (Syracuse, NY)
- **Overview** We're looking for a ** Call Center Systems Analyst ** to join our Contact Center team in **Syracuse, NY** . In this role, you'll manage and ... contribute to data-driven decision making + Provides ongoing support for Contact Center software applications: workforce management, on- call system, PBX/ACD,… more
- Stanford Health Care (Newark, CA)
- …a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting Analyst for Contact Center Platforms is ... and maintaining reporting solutions that provide actionable insights into contact center performance. This role supports operational leaders, workforce … more
- USAA (Charlotte, NC)
- …Knowledge and experience with contact center management related systems for workforce management, call routing, reporting, call recording, etc. For ... with proven results in call reduction strategies, call categorization or other call center...planning processes and management routines 5 years working in workforce management industry practices, procedures, technologies, call … more
- Advanced Energy (Wilmington, MA)
- …hear from you. **POSITION SUMMARY** We have an immediate opening for an **Application Support Analyst ** at our **new Wilmington, MA design center ** , a hub for ... Application Support Analyst **ABOUT ADVANCED ENERGY** Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered,… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …company while maintaining our small business family style culture. **Essential Job Summary:** The Call Center Workforce Analyst is a pivotal role ... required. + 2+ years of experience in a call center environment, with expertise in workforce management, ACD, IVR, and WFM systems. + 2-4 years of analytics… more
- Antech Diagnostics (Lake Success, NY)
- …as relevant job-related skills, experience, education, training and budget.** **Job Purpose/Overview** The Call Center Data Analyst delivers on the Antech ... to empathetic and caring veterinary diagnostic support via the Support Enablement Team. The Call Center Data Analyst will be responsible for collecting,… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Access Center Workforce Management Analyst position is responsible for providing real-time intraday reporting and support for ... **WORK EXPERIENCE** + Three years of experience in a call center operation to include two years...years in quality assurance, process improvement, data analytics, or workforce management + Experience with Automated Call … more
- UGI Corporation (Brooklyn Heights, OH)
- …Center activity, staffing, and customer service levels Duties and Responsibilities: + Call Center Forecasting - Responsible for monitoring contact volumes and ... CES Workforce Management Analyst Location: Brooklyn Heights,...incorporating events/factors that will impact contact volumes. The WFM Analyst has primary responsibility for alerting Center … more
- ADP (Augusta, GA)
- …that planned FTE headcount supports the associate and client experience goals. + 2 years Call Center /Service Center experience A college degree is great but ... ADP is hiring a **Tactical Workforce Planning Analyst .** **The schedule for...and ensure forecast accuracy + Plans and monitors contact center operations and develops, monitors, and analyzes key performance… more
- Americor (Irvine, CA)
- …multi-channel and/or global contact center operations. + Experience with Five9 Call Center or other automated dialer software preferred. + Certification in ... We are seeking a highly skilled and experienced Principal Workforce Management (WFM) Analyst to join our...not required. + Minimum 5-7 years of experience in Workforce Management within a high-volume contact center … more
- CareFirst (Baltimore, MD)
- …as appropriate for the Customer Service Center . In this role, the Workforce Management Analyst II will partner with business leaders to develop staffing ... experience in service center operations or scheduling/forecasting within a call center environment. **Knowledge, Skills and Abilities (KSAs)** + Proficient… more
- Camping World (Greenville, NC)
- **Job Summary:** The Workforce Management Analyst is a key member of the Workforce Management team, providing analytical support to contact center ... operations, forecasting contact volumes, determining staffing requirements, optimizing the workforce , and reporting on operational performance and productivity. We… more
- Insight Global (Pasadena, CA)
- … is responsible for forecasting, scheduling, and real-time monitoring to ensure the call center is adequately staffed to meet service and performance targets. ... Skills and Requirements * Minimum of 2 years in workforce management, contact center support, or sales... support, or sales operations, ideally in a service call center operations or public sector experience… more
- General Dynamics Information Technology (Fairfax, VA)
- …**Experience:** 5 + years of related experience **Job Description:** The WFM Analyst will perform duties and responsibilities including (but not limited to): + ... team to develop service level standards and determine best practices in workforce management and service levels + Communicate orally and in writing sufficient… more
- Leidos (Baltimore, MD)
- …with _these key required skills_ : Experience in scripting to automate and streamline call center functions. Proven ability to support and implement call ... center services effectively. Familiarity with leading call center applications such as Amazon Connect...providing technical and analytical support to several large contact center sites. + Utilize unified Workforce Optimization… more
- Teleperformance USA (Warren, MI)
- …**Qualifications** + **90 days in current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience a must** + **Must ... **Category :** ** Workforce Management** **About TP** **TP is a global,...with client and all their vendors in a virtual call center environment** + **Thrive as a… more
- Newegg Inc. (Diamond Bar, CA)
- …& Reporting + Extract, analyze, and interpret large data sets from contact center platforms (eg, Genesys Cloud, Amazon Connect, CRM, WFM) to track key metrics ... aligns with established KPIs, SLAs, and business goals across global contact center operations. Systems Administration & Support + Serve as the system administrator… more
- Kelly Services (Franklin, TN)
- …of directly related professional experience. + Preferred; one to two years in a call center role or contractors, which includes training, assigning work, and ... a proactive and professional Senior Planner for Vehicle Connected Services Contact Center Operations. This role is critical in monitoring and managing vendor… more
- Tucson Electric Power (Tucson, AZ)
- **HCM Systems Analyst I, II, Sr, or Lead** Company **Tucson Electric Power** Location **Tucson, AZ** Requisition ID **6064** **About Us** UNS Energy Corporation ... employees,here (https://youtu.be/hpknvJPLuoc) andhere (https://youtu.be/7BECywu-Re4) . **Job Description - HCM Systems Analyst I, II, Sr, or Lead** Check us out. We… more
- New Jersey Resources (Wall, NJ)
- …is seeking a workload analyst to forecast monitor, and evaluate call center workload, staffing, and performance. Design, implement, and deliver standard ... systems required for accurate reporting and operations, including a suite of call center technology and enterprise information systems. Major Responsibilities: +… more
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