- Camping World (Englewood, CO)
- …the Role:** + BS/BA in business or related field preferred + 1-2 Years call center in a Workforce Management role or capacity + Experience with ... Workforce Management Software and Call Center ACD Software required + Outbound/Predictive Dialer experience desired + Strong communication, problem… more
- Entergy (Little Rock, AR)
- …position:** + 2 years Call Center experience + 1 year workforce management including forecasting and analytics + Technical Skills: + Proficiency in ... **Job Title:** Workforce Management WFM Invoicing and Forecasting...such duties. **Job Segment:** HR, Compliance, Manager, Data Analyst, Call Center , Human Resources, Legal, Management… more
- Mass Markets (VA)
- …+ Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal and written communication skills. + Strong ... and results-driven Team Leader to oversee a team of call center agents. This role is essential...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Zelis (Atlanta, GA)
- …plans and achieve measurable results. + In-depth knowledge of call center operations, including workforce management , performance metrics, and quality ... years of experience in a call center environment with proven experience in call center and operational team management with a minimum of 5 years in… more
- CVS Health (Austin, TX)
- …Responsible for lead list management and prioritization of programs supporting the sales call center . + Lead all workforce management data ... by focusing on data analysis and modeling for our workforce management and call distribution... management on process optimization strategies to maximize call center efficiency, processes, scalability, workflows, and… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... call center operation to include three years in a workforce management analyst role + Experience with Automated Call Distribution systems and… more
- Mass Markets (Wichita, KS)
- …enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical ... ourselves as a trusted partner in the industry. The Call Center Sales Manager oversees all aspects...of accountability, continuous improvement, and personal excellence + Directs workforce management activities and sets performance goals… more
- Mass Markets (Killeen, TX)
- …individual and posses excellent communication skills, we need your help in managing call center customer service agents. While your team operate the phone ... for the day-to-day activity and development of 15-25 representatives within a complex call center environment. In this role, you will be responsible for… more
- ABM Industries (Chicago, IL)
- **Overview** **Job Summary Details:** **We are seeking a motivated and experienced Call Center Operator to join our dynamic customer service team.** **Benefit ... location, and alignment with market data.** **We are seeking a motivated and experienced Call Center Operator to join our dynamic customer service team. As a… more
- Kaleida Health (Buffalo, NY)
- …equity and inclusion where diversity is valued and celebrated!_ **Position** Director of Call Center **Location** US:NY:Buffalo | Management | Full-Time ... **Director of Call Center ** **Location:** **Larkin Bldg @...work is mission- critical for the good of our workforce and the community who need and depend on… more
- IGT (RI)
- …+ Understanding of call center metrics and systems (schedule adherence, call management , etc) also a plus **Keys to Success** * Building collaborative ... Call Center Associate I - Lottery...Ensure each retailer contact is detailed in Customer Relationship Management (CRM) tool with suitable call reason,… more
- Savers | Value Village (El Paso, TX)
- …of call center technologies such as dialer, IVR, ACD, and workforce management + High level organizational skills and attention to detail + Excellent ... ** Call Center Supervisor** **Candidates** **must be...** Call Center Supervisor** **Candidates** **must be located in El...peace of mind + Programs to stop smoking, diabetes management coaching, and on demand care options. + A… more
- Alaska Airlines (Seatac, WA)
- …through process and technology optimization, resource planning, and workforce management . + Develops and executes the contact center technology vision ... want to hear from you. **Role Summary** The Director, Call Center Operations & Technology oversees contact...in contact center and/or operations, technology and workforce planning. + Demonstrated project and change management… more
- Philadelphia Gas Works (Philadelphia, PA)
- …order to provide them with first call resolution. Follow directions provided by workforce management based on the employee schedule and established call ... Gas Delivery Company in the region. Become part of the PGW Team! ** Call Center Representative** The Call Center Representatives in our **_Telephone… more
- Kelly Services (Columbia, SC)
- …your career in motion with a great, new opportunity. Join the Kelly(R) team as a Call Center Associate to work at a premier client in Columbia, SC. We're here ... Per Hour** **Why you should apply to be a Call Center Associate:** + **Enjoy a supportive...with priority inquiries and special projects as required by management .** **This job might be an outstanding fit if… more
- US Tech Solutions (East Syracuse, NY)
- … and troubleshooting **Key Qualifications:** * Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone ... Our channel includes end user-homeowners, installing and servicing contractors, and distributors. Our Call Center is a high-volume, fast paced and metric driven … more
- Elevance Health (Norfolk, VA)
- …care. The Clinical Pharmacy Care Center (CPCC) is a clinical pharmacy call center that services Medicare, Medicaid, and the Commercial member populations. ... Our goal is to close those gaps through education and assistance. **Title:** Call Center Pharmacist Consultant **Location:** This role enables associates to work… more
- Mass Markets (Garden City, GA)
- …as a trusted partner in the industry. We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client ... center , with at least 2 years in a management role. + Strong leadership, analytical, and communication skills....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Broadview FCU (Buffalo, NY)
- …member issues and escalations with professionalism, accuracy, and empathy within a call center environment . This role supports financial transactions, ... first-contact resolution and a positive member experience within a call center environment. + Adherence to ...scoring. + Log all member inquiries within dedicated case management program, capturing key information, follow up requirements and… more
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