- Mass Markets (AL)
- …+ Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal and written communication skills. + Strong ... and results-driven Team Leader to oversee a team of call center agents. This role is essential...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Sedgwick (Dublin, OH)
- …with client services and operations to measure, communicate, and improve call center escalations. + Knowledge of automated workforce management tools ... Work(R) Most Loved Workplace(R) Forbes Best-in-State Employer Director of Workforce Management **Our teams connect! We collaborate...to include six 7+ years of workforce management (WFM) experience in a contact center … more
- Access Dubuque (Dubuque, IA)
- …with client services and operations to measure, communicate, and improve call center escalations. + Knowledge of automated workforce management tools ... Director of Workforce Management **Sedgwick** 1 Positions ID:...to include six 7+ years of workforce management (WFM) experience in a contact center … more
- CVS Health (Columbus, OH)
- …outlooks. **Required Qualifications:** + 3-5 years of experience with Call Center and Backoffice Workforce Management /Resource Planning + Specialty ... months) and midrange (0-26 weeks) forecasting and staff capacity planning for call center and back-office operations for Specialty Operation. This individual… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... call center operation to include three years in a workforce management analyst role + Experience with Automated Call Distribution systems and… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- Position Information Functional TitleQuality Management Specialist ( Call Center ) Recruitment Category TypeStandard Functional CategoryCustomer Service ... + Assists with and/or provides back up support to workforce management staff + Participates in employee...pressure with tact and poise + Knowledge of contact center quality management and training in a… more
- Mass Markets (Las Cruces, NM)
- …enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical ... ourselves as a trusted partner in the industry. The Call Center Sales Manager oversees all aspects...of accountability, continuous improvement, and personal excellence + Directs workforce management activities and sets performance goals… more
- Mass Markets (Las Cruces, NM)
- …motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a ... for the day-to-day activity and development of 15-25 representatives within a complex call center environment. In this role, you will be responsible for… more
- Actalent (Durham, NC)
- …the operational excellence of the Patient Engagement and Recruitment Call Center . This position involves the management and leadership of processes dedicated ... recruitment metrics and make informed decisions. + Proficiency in utilizing customer relationship management (CRM) software and call center technologies. +… more
- Kaleida Health (Buffalo, NY)
- …equity and inclusion where diversity is valued and celebrated!_ **Position** Director of Call Center **Location** US:NY:Buffalo | Management | Full-Time ... **Director of Call Center ** **Location:** **Larkin Bldg @...work is mission- critical for the good of our workforce and the community who need and depend on… more
- State of Massachusetts (Everett, MA)
- …engaged. We encourage you to apply and identify your strengths in these areas. The Call Center Representative is an integral part of the Office of Educator ... "ticket" notifications, and requests for Licensure stakeholders and districts. The Call Center Representative utilizes organizational and communication skills,… more
- Savers | Value Village (El Paso, TX)
- …of call center technologies such as dialer, IVR, ACD, and workforce management + High level organizational skills and attention to detail + Excellent ... ** Call Center Supervisor** **Candidates** **must be...** Call Center Supervisor** **Candidates** **must be located in El...peace of mind + Programs to stop smoking, diabetes management coaching, and on demand care options. + A… more
- Philadelphia Gas Works (Philadelphia, PA)
- …order to provide them with first call resolution. Follow directions provided by workforce management based on the employee schedule and established call ... Gas Delivery Company in the region. Become part of the PGW Team! ** Call Center Representative** The Call Center Representatives in our **_Telephone… more
- Centene Corporation (Austin, TX)
- …to exceed quality audit goals and successful and timely problem resolution. + Mentor call center leadership towards optimal management practice and skill ... daily operations of 24 hour, seven days a week call centers. Mentor subordinate site management in... workforce through identification of key characteristics for call center roles; actively engage in recruiting… more
- Kelly Services (Columbia, SC)
- …evolving. We at Kelly(R) hear you, and we're here for you! We're seeking a Call Center Professional to work at a reputable organization in Columbia, SC. Sound ... per hour **Why you should apply to be a Call Center Professional:** + Competitive pay that...on complaints or customer comments and suggesting changes to management . **This job might be an outstanding fit if… more
- US Tech Solutions (East Syracuse, NY)
- … and troubleshooting **Key Qualifications:** * Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone ... Our channel includes end user-homeowners, installing and servicing contractors, and distributors. Our Call Center is a high-volume, fast paced and metric driven … more
- Trinity Health (Ann Arbor, MI)
- …**Experience:** 2+ years of customer service experience, preferably in a healthcare call center environment or operator console with experience in data ... of departmental processes by providing input and feedback to management . Meet quality assurance requirements and other key performance...100% onsite and is based out of our Regional Call Center in Ann Arbor, Michigan. Relocation… more
- CVS Health (Springfield, IL)
- …make a large impact in your next role? Join CVS Health as the Manager of Call Center Customer Service with our Services & Benefits division. As the Manager, you ... remote role. Candidate must be flexible to work during call center hours which are as follows:...plan and scheduling with the learning and development and workforce management teams for both internal and… more
- Kelly Services (Roseville, CA)
- …the Role:** We have an exciting opportunity for enthusiastic and experienced Remote Call Center Representatives to provide comprehensive customer support for a ... and small business contractors. Through services such as government contract staffing, workforce management and project management , and contract compliance… more
- Needham Bank (Needham, MA)
- …Learn, and Do the Right Thing) EDUCATION & EXPERIENCE + Must have 2+ years in call center or learning and quality experience + Knowledge of banking preferred + ... of call criteria and evaluates performance against call standards that utilizes a contact center ...tasks/projects with stated deadlines + Strong organizational and time management skills + Strong written and verbal communications skills… more
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