- Mass Markets (Las Cruces, NM)
- …a focus on innovation, we have established ourselves as a trusted partner in the industry. The Call Center Sales Manager oversees all aspects of our call ... for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible… more
- Mass Markets (Savannah, GA)
- …for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible ... POSITION OVERVIEW OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our...PUBLIC SECTOR CLIENTS Our team is looking for experienced call center leaders to support commercial and… more
- Actalent (Durham, NC)
- Job Title: Patient Recruitment Call Center ManagerJob Description The Manager of the Patient Engagement and Recruitment Call Center (PERC) plays a ... role in overseeing the operational excellence of the Patient Engagement and Recruitment Call Center . This position involves the management and leadership of… more
- CVS Health (Springfield, IL)
- …you want to make a large impact in your next role? Join CVS Health as the Manager of Call Center Customer Service with our Services & Benefits division. As ... the Manager , you will play a pivotal role in the...remote role. Candidate must be flexible to work during call center hours which are as follows:… more
- Insight Global (Richmond, VA)
- Job Description Our client is seeking a call center manager to support a team of five supervisors. Customer Service Manager , Senior to provide direction ... The ideal candidate must be confident, emotionally intelligent, and well versed in call center management with expertise in modern telephony and workforce… more
- Centene Corporation (Austin, TX)
- …+ Build effective workforce through identification of key characteristics for call center roles; actively engage in recruiting activities, and active ... maintenance and evaluation of organizational goals and strategies within the call center environment. Manage the daily operations of 24 hour, seven days… more
- Central Maine Medical Center (Auburn, ME)
- …our community and for each other every day. Central Maine Healthcare is seeking a manager for the Abulatory Surgery Center ! Position Summary: The Manager of ... and ancillary staff, orders and maintains adequate supply inventory levels. The Manager schedules staff and works collaboratively with the Director to ensure… more
- Savers | Value Village (El Paso, TX)
- ** Call Center Supervisor** **Candidates** **must be located in El Paso, TX** **Who we are:** As one of the largest for-profit thrift operators in the United ... 5-15 Customer Service Representatives supporting the day-to-day operations of call center operations in the areas of...center technologies such as dialer, IVR, ACD, and workforce management + High level organizational skills and attention… more
- Trinity Health (Ann Arbor, MI)
- …**Experience:** 2+ years of customer service experience, preferably in a healthcare call center environment or operator console with experience in data ... Bring any complaints, concerns, or other issues to the Manager . + Contribute to ongoing review and improvement of...100% onsite and is based out of our Regional Call Center in Ann Arbor, Michigan. Relocation… more
- Capital One (Richmond, VA)
- Manager , Process Management, Workforce Management - Hybrid As a Manager on our Workforce Experience Team, you will lead a talented group of Workforce ... of process improvement projects. Join our team as a Manager of Global Operations Workforce Experiences and...matter expertise on capacity planning and real time contact center processes when representing the Workforce department… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- Position Information Functional TitleQuality Management Specialist ( Call Center ) Recruitment Category TypeStandard Functional CategoryCustomer Service GradeGS.14 ... Job CodeN/A Job Description Summary Organization NamePerformance & Productivity Reports toSection Manager , Center of Excellence Full or Part TimeFull Time If… more
- Elevance Health (Indianapolis, IN)
- **Pharmacist Consultant - CarelonRx - Call Center ** **Location** : Alternate locations may be considered. The ideal candidate will live within 50 miles of one of ... will work remotely. **Hours** : This role is a ** call center ** position, breaks will be scheduled...name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the… more
- Amazon (Tempe, AZ)
- …looking for a leader to manage and streamline our member support center workforce . As Workforce Manager Customer Care, you will evaluate our operating ... hear from you! Key job responsibilities - Lead strategic workforce planning and management for multi-channel Contact Center...processes and industry standards. - Experience working in a call center . Amazon is an equal opportunity… more
- Whirlpool Corporation (Benton Harbor, MI)
- …in summary** Whirlpool is currently seeking a qualified candidate to fill a critical Manager , Workforce Management role at our Riverview Campus in Benton Harbor, ... Michigan, or our Customer Experience Center in Cleveland, Tennessee. The primary goal of this...data and trends to predict future workload volumes (eg, call volume, customer traffic). + Considering factors like seasonality,… more
- Ventura County (Ventura, CA)
- …rates, call waiting time, call handle time, forecast accuracy, and workforce productivity for the call center and appointment schedules within the ... Patient Access Center Manager II/III Print (https://www.governmentjobs.com/careers/ventura/jobs/newprint/4671995) Apply Patient Access Center Manager … more
- Trinity Health (Syracuse, NY)
- …patients, visitors, and various regulatory and professional agency staff.Supervised By: Manager or CoordinatorPay Range: $17.75-$23.60Pay is based on experience, ... and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity… more
- ITW (Troy, OH)
- …Group LLC is an Illinois Tool Works Inc. subsidiary. **SUMMARY** The Customer Contact Center Manager is responsible for overseeing the daily operations of a ... and address customer concerns in a timely manner. The manager directly manages all contact center processes...Focuses on team development and maintains a positive, motivated workforce to drive continuous improvement in customer service. +… more
- Lilly (Indianapolis, IN)
- …proper compliance. Provide metric trends and patterns for issues and improvements in call center performance. Implement changes with vendor as required + Review ... expert level of understanding of the healthcare and pharmaceutical environment, trends in call center execution of patient support programs, innovation in vendor… more
- State of Michigan (Lansing, MI)
- State Administrative Manager 15 - Contact Center Technology Section Print (https://www.governmentjobs.com/careers/michigan/jobs/newprint/4914002) Apply State ... Administrative Manager 15 - Contact Center Technology Section...center technology platforms (eg, IVR systems, ACDs, CRM, workforce management tools)? + None + Less than 1… more
- Georgetown Univerisity (Washington, DC)
- …levels. The Manager of the O'Neill Family Foundation Clinical Simulation Center is an essential role in implementing the general mission, vision and strategic ... Nursing is a values-based organization that educates the health workforce and advances practice, research, and scholarship, with a...teaching and assessing student skills while in the simulation center . In addition, the manager is responsible… more
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