- Dobson Fiber (Oklahoma City, OK)
- …plays a vital part in ensuring exceptional customer experiences by evaluating call quality, monitoring workflow accuracy, and supporting training initiatives. ... in quality assurance or training roles, required. . 2+ years of experience monitoring calls in a call center setting , required. . 2+ years of experience in a… more
- Cardinal Health (Cheyenne, WY)
- …following client regulatory guidelines. + Identify trends and training needs from call monitoring and escalate appropriately. + Work effectively with dynamic, ... get life-changing therapies to patients who need them-faster.** **What Performance Monitoring contributes to Cardinal Health:** Performance Monitoring is… more
- Atlantis Casino Resort Spa (Reno, NV)
- …Responsible for weekly scheduling and payroll. + Responsible for oversight of the weekly call monitoring program, ensuring each agent is shopped twice weekly and ... KPIs, including talk time, make busy time, LuxSell attempt rate, and call monitoring scores. + Functions as the process expert for the overall reservation… more
- PennyMac (Fort Worth, TX)
- …with the organization's desired culture and values What You'll Bring + Experience in call monitoring or in a customer facing position + Must have familiarity ... through the complete mortgage journey. A Typical Day The Call Quality Analyst is responsible for performing call... Call Quality Analyst is responsible for performing call quality audits in support of various lines of… more
- Cardinal Health (Lincoln, NE)
- …as well as educate and influence others on those requirements. **Qualifications** + Call monitoring experience preferred + Case Audit Experience preferred + HS ... Diploma, GED or technical certification in related field or equivalent experience, preferred + 3+ years experience in related field, preferred + Must be able to work 7am-7pm CT Monday - Friday **What is expected of you and others at this level** + Effectively… more
- Tompkins Community Bank (Batavia, NY)
- …retail customers. As incumbent gains knowledge and experience, the work review, call monitoring and supervision may be reduced. Responsibilities + Responsible ... the right methods/tools available + Meet personal/customer care center team targets and call handling quotas + Follow all company policies and procedures as set… more
- AECOM (Fairfax, VA)
- …better world. Join us. **Job Description** **AECOM** is seeking Onsite Traffic Monitoring Operator(s) located in Fairfax, VA. The 12-hour shifts for the position(s) ... screening process. + Constantly operating a computer and other monitoring equipment while sitting or standing at a desk...of the operations. + Previous experience working in a call center, customer service, 911 Operator or dispatching environment.… more
- Wright-Patt Credit Union Inc. (Beavercreek, OH)
- …applicable policies and procedures; adhere to optimized schedule while exceeding call center monitoring expectations. MERs proactively suggest appropriate ... We are hiring for our call center located at our Headquarters in Beavercreek,...Provide extraordinary member service in a fast paced, high call volume environment by being knowledgeable, engaging with members,… more
- AECOM (Atlanta, GA)
- …deliver a better world. Join us. **Job Description** **AECOM** is seeking Traffic Monitoring Operator(s) located in Atlanta, GA. The shift hours available for the ... to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio… more
- AECOM (Atlanta, GA)
- …Join us. **Job Description** **AECOM** is actively seeking an experienced Traffic Monitoring Call Center Supervisor for employment in Atlanta, GA. Transportation ... +2 or more years prior experience as a Traffic Monitoring Operator or other related experience + Must pass...co-workers (internal customers) and Customers Willingness to be on call 24/7 and respond to after-hours call … more
- Everon (Wichita, KS)
- …and inbound alarm call backs. + Receiving inbound calls related to alarm call back inquires. + Monitoring & responding to alarm signals sent by life-safety ... We have exceptional career opportunities for On-Site Commercial Alarm Monitoring Representatives. This is an on-site position, and individual will… more
- Transdev (San Jose, CA)
- …trends and data for regular performance reports. + Manage and improve call center performance through performance monitoring , problem resolution, system audits ... strategies by evaluating team results and objectives. + Maintains and improves call center operations by monitoring system performance and identifying and… more
- Amalgamated Bank (New York, NY)
- …new or updated Call Center procedures to improve their performance. + Observing Call Center employees while monitoring and conducting call evaluations to ... We are looking for an engaging Call Center Trainer/Quality Assurance Analyst to join our growing Call Center. In this role, you'll be responsible for scheduling… more
- ICF (Orange, CA)
- …planning through data analysis and reporting. . Oversees and improves daily call center operations by monitoring system performance, identifying and resolving ... to challenge the status quo. **Job Summary** ICF is seeking a skilled ** Call Center Supervisor** to join our team. This role involves reviewing draft deliverables,… more
- ICF (Orange, CA)
- …user acceptance testing, system assessments, and deployment planning. . Enhance call center efficiency by monitoring system performance, resolving issues, ... to challenge the status quo. **Job Summary** ICF is seeking a skilled ** Call Center Manager** to join our team. This role involves reviewing draft deliverables,… more
- AssistRx (Overland Park, KS)
- …emphasizing excellence. Reports to Director, Pharmacy. + Maintains and improves call center operations by monitoring system performance, identifying and ... and develops departmental associates by communicating job expectations, planning, monitoring , appraising, and reviewing job contributions, enforcing policies and… more
- Fiserv (Marietta, GA)
- …performance. The Quality Analyst is tasked with developing, supporting, and executing call monitoring audits and providing regular reporting for first-party ... closely with various departments, the Quality Analyst will help design call monitoring criteria and quality standards, creating a quality data management system… more
- ASM Research, An Accenture Federal Services Company (Bismarck, ND)
- …measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes ... to quality assurance program creation or execution. + Experience with call center call monitoring /recording software. + Exceptional customer service and… more
- HonorHealth (AZ)
- …modules as needed to enhance the overall customer experience. Essential Functions Perform call monitoring and provide trend data to site management team. Plan, ... center team leaders, managers and trainers. Participate in the design of call monitoring formats and quality standards. Utilize quality monitoring data… more
- Camping World (Greenville, NC)
- …experience, preferably in a membership/client environment + At least one year call monitoring experience + Excellent oral, written and interpersonal ... or as assigned. **What You'll Do:** + Participates in design of call /e-mail monitoring formats and quality standards + Participates in pro-active analysis of… more
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