- Penn Medicine (Lititz, PA)
- …improvement purposes. This position will be a key participant in the department's call quality monitoring program. Such participation includes but is ... reference tools + Participate in activities related to a standard and consistent Call Quality Monitoring program + Listen to customer patient calls as part… more
- Houston Methodist (Katy, TX)
- …for improvement within the scheduling team. + Reviews new and current staff performance by monitoring and evaluating call quality through regular call ... patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) **SUPPLEMENTAL… more
- Houston Methodist (Katy, TX)
- …remain calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) ... caring, personalized and efficient experiences to patients and colleagues. ** QUALITY /SAFETY ESSENTIAL FUNCTIONS** + Produces and reviews daily/weekly/monthly forecasting… more
- HonorHealth (Phoenix, AZ)
- …to call center team leaders, managers and trainers. Participate in the design of call monitoring formats and quality standards. Utilize quality ... is responsible for monitoring and reviewing the quality of inbound and outbound call handling...as needed to enhance the overall customer experience. Perform call monitoring and provide trend data to… more
- Insight Global (Richmond, VA)
- Job Description The role is responsible for: (1) quality call monitoring audits of customer experience issue identification assuring company standards are ... is preserved, (2) consulting with supplier management to resolve quality problems, and (3) function as an information source.... Skills and Requirements 1-2 years of experience of call center or call monitoring .… more
- The ODP Corporation (Signal Hill, CA)
- …+ Minimum 5 years experience with Quality and Performance Management methodology ( call and database quality monitoring and coaching) + Language Skills: ... and lead a group of Customer Care Professionals (CCPs) monitoring quality , behavior, and performance to ensure...on continued associate performance, growth, and development. Review CRM, Call Disposition, QA, SR reports to ensure agents are… more
- EverBank (Jacksonville, FL)
- …findings for distribution to supervisors/team leaders. + Participates in design of call monitoring formats and quality standards. **Educational ... Bank** The Senior Quality Analyst Banking assesses the quality of the performance of call center associates who deal with existing and potential customers.… more
- Cardinal Health (Columbus, OH)
- …Supervisor, Individualized Care and/or Senior Nurse, Individualized Care to discuss feedback from call monitoring and quality reviews of adverse event ... on productivity and quality goals including number of calls completed, call quality , document quality , and time requirements. + Upon the client's… more
- Abbott (Abbott Park, IL)
- …medicines. Our 114,000 colleagues serve people in more than 160 countries. ** Quality Technician, Environmental Monitoring ** **, 2nd Shift** **Working at Abbott** ... heart attacks to blood disorders to infectious diseases and cancers. As the ** Quality Technician, Environmental Monitoring 2nd Shift** , you'll undertake the… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …the Customer Service Division. Essential Functions + Designs, updates and/or maintains the quality monitoring program evaluating the quality of services ... areas + Monitors, evaluates and certifies staff on the quality of call handling and other channel/functions...staff and supervisors to address training needs resulting from quality monitoring and/or through other performance assessment… more
- Cardinal Health (Columbus, OH)
- …Supervisor, Individualized Care and/or Senior Nurse, Individualized Care to discuss feedback from call monitoring and quality reviews of adverse event ... on productivity and quality goals including number of calls completed, call quality , document quality , and time requirements. + Upon the client's… more
- Three Saints Bay (Martinsburg, WV)
- ** Call Center Quality Manager (4764)** Location **Martinsburg, WV** Job Code **4764** \# of Openings **1** Apply Now ... Bay, LLC, and a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager.** **POSITION RESPONSIBILITIES:** + Oversees the … more
- Comerica (Dallas, TX)
- …(sending/receiving) throughout the department. The position will have four key responsibilities: Quality Assurance ( call queue monitoring , metrics, exception ... all Pillars (Wire Operations, Risk, and Investigations). Position Responsibilities: * Amazon call flow monitoring and Agent re-skilling. * Monitors Key… more
- ThermoFisher Scientific (Morrisville, NC)
- …curriculum. Manages maintenance of program quality systems including procedural documents, quality monitoring , tracking and trending, and quality event ... Purpose:** Manages the day-to-day responsibilities related to the program training and/or quality functions. Supports the program team, including the quality and… more
- New York State Civil Service (Albany, NY)
- …of experience in evaluating, implementing, planning, monitoring , or coordinating a quality assurance process in a customer call center. This experience must ... NY HELP Yes Agency Temporary and Disability Assistance, Office of Title Call Center Quality Assurance Specialist 1 (NYHELPS) Occupational Category Other… more
- State of Colorado (Adams County, CO)
- …native baseline mapping for mollusks, crayfish, aquatic plants and invertebrates. Water quality monitoring will also be conducted. Detailed record keeping and ... checks, shoreline surveys, plant inventories and crayfish trapping. Water quality monitoring will also be conducted. Detailed...(eg uploading or attaching documents to your online application) call NEOGOV at ###, Mon-Fri between 6 am and… more
- CGI Technologies and Solutions, Inc. (Reston, VA)
- **Enterprise Monitoring & Support Specialist V** **Category:** Software Development/ Engineering **Main location:** United States, Virginia, Reston **Position ID:** ... calls from a technical perspective, share technical details obtained from monitoring tools and dashboards to aid troubleshooting, outline details of resolution… more
- University of Michigan (Ann Arbor, MI)
- …on retirement savings + Sign-On Bonus! **Responsibilities + Consistently perform high quality neurophysiological monitoring in the operating room to assess the ... Intraoperative Monitoring Neuromonitorist - $15,000 SIGN ON BONUS Apply..., electrocorticography, and nerve conduction studies to improve the quality of patient care by preventing iatrogenic injury. +… more
- Citigroup (Charlotte, NC)
- …. Collaboration with First Line Unit (FLU) stakeholders to deliver high quality and timely control assessments including, but not limited to, planning, execution, ... services firm. . Regulatory Reporting experience such as but not limited to 2052A, Call Report, FR Y 14Q, ect. . Moderate level experience with data analytics,… more
- University of Pennsylvania (Philadelphia, PA)
- …Compliance and Monitoring (DOCM) is seeking a The Clinical Research Quality Specialist, Sr. to support our clinical research mission. The ACC clinical research ... variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers...resources, and much more. Posted Job Title Clinical Research Monitoring and Auditing Specialist (Abramson Cancer Center) Job Profile… more