- Alameda Health System (Oakland, CA)
- …room stock are available for imaging procedures. Assists in the recording , storing, retrieval and analyzing data obtained during the interventional cardiovascular ... and other professional staff. Provides patient education. Assumes on call duty as assigned. Responds within 30 minutes to...procedures. Monday through Friday four 10-hour shifts with rotating call of 13.5 hours during the week and occasional… more
- Orlando Senior Health Network (Orlando, FL)
- …bathing, including bed baths, tub baths, showers, and whirlpool baths; answering call lights and delivering messages; care of resident valuables and other property. ... training; care of incontinent episodes; providing perineal care; measuring output; recording bowel movements, urination, emesis, drainage, etc. Provide assistance to… more
- Motion Recruitment Partners (West Des Moines, IA)
- …Skills & Experience** + Workforce management utilizing Verint + Desktop analytics + Call recording + Forecasting & scheduling + Above average Excel (array ... Workforce Management Analyst/ Call Center WEST DES MOINES, Iowa **Hybrid** Contract...Financial Services Company is looking for a Workforce Management Analyst/ Call Center in West Des Moines, IA (Hybrid). Work… more
- OneMain Financial (Baltimore, MD)
- …experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations, ... strategic integrations and automation. + Manage the implementation and optimization of call recording solutions to ensure compliance, quality monitoring, and… more
- Guthrie (Sayre, PA)
- …to Tapit Nova call accounting system, Avaya IP Office, Xima Reporting & Call Recording , Avaya Call Pilot, Avaya CS1000 PBX, Avaya Communication Manager ... including but not limited to Avaya IP Office, Xima Reporting & Call Recording , Skype/Teams for Business Conferencing. etc. 5. Work directly with Network team… more
- WSP USA (Costa Mesa, CA)
- …keen eye for detail in reviewing data. + Proficiency with QA software tools, call recording platforms, and reporting systems. + Ability to manage multiple ... be able to lift, carry, walk, and stand. + Vision for reading, recording , and interpreting information. + Frequent speech communication, hearing and listening to… more
- Truist (Greenville, SC)
- …more) within a Collections or Recoverya call center. Coaches and develops teammates using call recording tools , team meetings , side by side or one on one ... review the following job description:** Manage a centralized single point of contact call center or unit within a center. Responsible for coaching and development of… more
- Verint Systems, Inc. (Annapolis, MD)
- …Verint or similar products; and/or understanding of Contact Center, cloud technology, call recording , Speech Analytics, Text Analytics, Real Time Speech ... products; and ability to develop detailed knowledge of application recording (screen and/or data capture), analytics applications, employee performance management,… more
- Love's Travel Stops & Country Stores (Oklahoma City, OK)
- …+ Understanding of Customer Relationship Management System (Salesforce or similar) and Call Recording tools. + Strong Cisco routing and switching knowledge ... point for existing production voice network, including after normal business hours on- call as needed + Ensure voice network availability and performance. + Assist… more
- ASM Research, An Accenture Federal Services Company (Carson City, NV)
- …with quality assurance program creation or execution. + Extensive Experience with call center call monitoring/ recording software. + Exceptional customer ... team, vendors and client partners and reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/ recording software. + Exceptional customer ... Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working… more
- UIC Government Services and the Bowhead Family of Companies (San Diego, CA)
- …microservice clusters. + Configure SIP trunks, SBCs, dial plans, IVRs, queues, call recording , voicemail services, and conferencing features. + Provision and ... SIP endpoints, including Cisco SIP phones, Poly/Polycom, and Yealink. + Implement call flows, auto-attendants, queueing, callback, and ACD routing logic. **E911 /… more
- UPMC (Pittsburgh, PA)
- …auditing, or sales and customer service). + Ability to learn voice analytics platform, call recording platform, and auditing technology. + Ability to learn data ... does this by programing assessments via our voice analytics platform, conducting call evaluations, reporting on call trends and customer surveys. Additionally,… more
- CIBC (King, NC)
- …Ensure features and integrations meet regulatory, privacy, security, records retention, call recording , and accessibility standards. Define and monitor ... pain points, and designing optimized future-state processes that reduce transfers, after- call work, and rework. These efforts advance interaction deflection and… more
- The Cigna Group (St. Louis, MO)
- …CTI, Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Call Recording , Workforce Management, and Quality Assurance for multi-channel ... center projects from an architecture and design perspective including call routing, multi-platform contact centers, inbound/outbound self-service/queuing and applications,… more
- HCA Healthcare (Nashville, TN)
- …of the UCCE environment (including CRM, CTI, e-Service, IVR, quality management/ call recording , reporting/analytics, speech analytics, video, and WFM ... management, performance, and stability. Develops and modifies complex UCCE call flows/scripts Assists in performing research on contact center applications,… more
- MUFG (New York, NY)
- …+ **Nice to have** : Both knowledge and experience with IPC Turret, NICE & Calabrio Call Recording , ServiceNow is a plus + **Soft skills** : + Must be ... Calling environment, ensuring compliance with FCC E911 regulations, configuring emergency call policies, and integration + **Flexibility** : Willingness to be… more
- System One (Washington, DC)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... technology deployments (NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. * Manage customer-facing… more
- MetLife (Cary, NC)
- …& Support: * Design, implement, and maintain Genesys Cloud CX solutions including call routing, call recording , Architect, Integrations, Analytics, IVR/IVA ... and knowledgeable on digital channels. * Manage integrations with third-party systems such as CRMs (Salesforce, Dynamics), workforce management tools, and analytics platforms. * Monitor system health and performance using Genesys Cloud tools and third-party… more
- ABBTECH Professional Resources, Inc. (VA)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... technology deployments (NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. + Manage customer-facing… more
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