- Metropolitan Council (St. Paul, MN)
- …module. + Experience investigating and responding to ADA complaints. + Experience with call recording software. What knowledge, skills and abilities you should ... Trapeze software, Metro Mobility Customer Service Complaint modules, and Power Play Web call recording system. What you can expect from us: + We offer the… more
- OneMain Financial (Baltimore, MD)
- …experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations, ... strategic integrations and automation. + Manage the implementation and optimization of call recording solutions to ensure compliance, quality monitoring, and… more
- OneMain Financial (Baltimore, MD)
- …experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations, ... insights from the CRM. + Manage the implementation and optimization of call recording solutions to ensure compliance, quality monitoring, and performance… more
- Trinity Health (Syracuse, NY)
- …+ Utilize Cisco Intelligence Center for contact center reporting and Cisco AQM for call recording . + Manage Cisco Expressway and Cisco UCS infrastructure. + ... Cisco Intelligence Center (Contact Center Reporting) + Cisco AQM (Contact Center call recording ) + Cisco Expressway + Cisco UCS (Computing Infrastructure for … more
- Charles Schwab (Phoenix, AZ)
- …Verint Interaction Analytics; Installation, integration, support, and troubleshooting within call recording applications, including Verint, NIM, and Cybertech; ... detection; and Maintenance and support of Contact Center On-Premises/Cloud Platform and Call - Recording applications. . We offer competitive pay and benefits.… more
- Houston Methodist (Katy, TX)
- …calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) ... team. + Reviews new and current staff performance by monitoring and evaluating call quality through regular call reviews. Provides constructive feedback to… more
- BlueCross BlueShield of North Carolina (NC)
- …technologies (Contact Center as a Service (CCaaS), CRM Integration, Genesys, AWS, Call Recording , Storage, Reporting, Private/public carrier services + Proven ... Center Call Routing methods and strategies + Screen Capture and Call Recording + Work force Management tools and Contact Center staffing models + Desktop… more
- Houston Methodist (Katy, TX)
- …remain calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) + ... reporting of key performance metrics such as staffing levels, call volumes, occupancy, and schedule adherence. + Oversees real-time...**WORK EXPERIENCE** + Five years of experience in a call center operation to include three years in a… more
- UCLA Health (Los Angeles, CA)
- … managero Cisco IPCC Expresso H323/SIP* Experience working with integrations like Mindful ( call back) & Calabrio ( call recording ). * Experience working ... and troubleshooting contact center backbone infrastructure. * Experience with designing call trees and telephony scripts. * Hands-on experience working with Cisco… more
- Corewell Health (Grand Rapids, MI)
- …quality improvement by way of recommendations based on data analysis. + Utilize call recording software applications. + Assist in the preparation of formal ... Essential Functions + Maintain an understanding of all products offered, of the recording software utilized, and maintain an audit schedule as appropriate + Perform… more
- Infinitive Inc (Reston, VA)
- …+ Monitor and optimize QoS, call routing, dial plans, and call recording solutions for improved performance. + Collaborate with cross-functional teams ... applications. + Manage and support Cisco Voice & Video infrastructure, including Call Manager clusters, SIP trunks, voice gateways, and telephony endpoints. +… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/ recording software. + Exceptional customer ... Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working… more
- Enverus (Denver, CO)
- …scoring, and skill assessment. + Proficiency in sales tools such as CRMs, call recording , content management, etc. + Excellent communication, facilitation, and ... adherence to the Enverus Sales Playbook. + Conduct role-playing exercises and call coaching to improve new hire effectiveness and confidence. + Provide targeted… more
- Walgreens (Orlando, FL)
- …capturing all necessary data points and descriptive data thru the use of the call recording platform, NICE Perform **About Walgreens** Founded in 1901, Walgreens ... care centers in areas such as customer satisfaction, efficiency in call handling, process handling, customer behavior, etc.. Define statistically valid sample… more
- Cedars-Sinai (Los Angeles, CA)
- …such as Contact Centers (PCCE & Genesys), Interactive Voice Response (IVR), Call Recording , CDR, Computer Telephony Integration (CTI) applications which have ... the enterprise, in depth troubleshooting of systems, certification renewals, call routing, etc. Also, responsible for post-installation technology review and… more
- Truist (Richmond, VA)
- …9 or more) within a Collections or Recovery center. Coach and develop teammates using call recording tools, team meetings, side by side or one on one sessions ... escalations, adhere to complaint management protocols and facilitate one call resolution. Responsible for team compliance to require regulatory/compliance trainings.… more
- Teledyne (Huntsville, AL)
- …is also desirable: + Cisco SBCs: Cisco Unified Border Element (CUBE) + Imagicle Call Recording + Tendfor for Microsoft Teams telephony + InterFAX Online Fax ... Webex Calling, from migration of legacy telephony solutions to setting up voice call queues for a contact center. + Maintain, manage and troubleshoot existing Cisco… more
- Chewy (Richardson, TX)
- …contact center analytics and reporting solutions + Exposure to enterprise tools like WFM, call recording , or CRMs + Cloud platform experience (AWS preferred) + ... experience + Work on **Genesys Cloud Functions (JavaScript)** to enable advanced call routing logic and real-time features + Collaborate on CI/CD pipeline… more
- Suburban Propane (Syracuse, NY)
- …communication skills + Familiar with contact center technology: ACD, WFM, IVR, Call Recording /Monitoring **As part of our pre-employment hiring process, ... improving results of individuals, team and center. + Evaluates and scores call quality performance based on established quality standards + Evaluates employee… more
- Robert Half Technology (Milwaukee, WI)
- …and integrate industry-standard CTI bolt-ons to streamline telephony functions, including click-to-dial, call recording , and real-time call reporting. * ... Troubleshoot and resolve issues with CTI implementations to ensure consistent and reliable communication workflows. * Work with internal teams to optimize CTI integrations for contact center operations and enable enhanced customer interactions. * Partner with… more