- UNIVERSAL Technologies, LLC (Brooklyn, NY)
- …+ Experience with Land-Mobile-Radio (LMR) systems, P25, trunked networks + Knowledge of call routing , selective routing , trunking, and location-based ... 9-1-1 Call Handling Systems + Familiarity with NG911 ESInet and location-based call routing + Experience with SMS, RTT, TCC routing , and SMS aggregation… more
- Hartford HealthCare (Bridgeport, CT)
- …provide quality customer service to the organization's telecommunication system users by routing call , assisting with announcement and drills and providing ... *Job Summary* Reporting to the Manager of Customer Service Call Center, the Customer Service Call Center...Maintain and use knowledge of all code and emergency call procedures. Contact and communicate with emergency staff in… more
- Grand Canyon Education (Phoenix, AZ)
- …and clear and concise dialog. + Maintain contact center quality standards; effective call control, verbiage, routing , and customer service to establish meeting ... Student Worker - Student Contact Center - Call Center Specialist Click Here to Apply Online...Position Summary/Purpose: Grand Canyon Education (GCE) is seeking a Call Center Specialist (NFWS) to support the mission of… more
- SMX (Harrisburg, PA)
- …environment. + Experience with SIP trunking, SBCs (eg, Avaya or Oracle), and call routing . + Familiarity with LAN/WAN network design, firewalls, and VLANs ... and Lex for advanced functionality. + Support user provisioning, number management, and call routing configurations in both Amazon Connect and ACO platforms. +… more
- The Fountainhead Group, Inc. (New York Mills, NY)
- …a typical day as a member of our Customer Service Team. Your role as a call center representative involves: + Routing phone calls to the appropriate people + ... Call Center Representative Full Time New York Mills,...comparing shipped and ordered quantities + Pulling Home Depot routing through Transplace and forwarding to shipping + Handling… more
- North Carolina Agriculture & Technical State Unive (Greensboro, NC)
- …systems including the ability to configure these systems, troubleshoot and resolve call routing issues, and develop contact center scripts. + remote ... and telecommunications protocols, including the ability to configure and troubleshoot routing protocols and secure devices at network protocol levels. + network… more
- Pearl Interactive Network (Raleigh, NC)
- …IVR, chatbots, ACD, CRM platforms, and omnichannel communication tools. + Analyze call routing strategies and implement improvements to enhance efficiency. + ... role. + Proven expertise in contact center performance measures, quality assurance, call routing , and omnichannel operations. + Hands-on experience with contact… more
- Prime Healthcare (Ontario, CA)
- …+ Hands-on experience working with enterprise-level contact center solutions including PBX/ACD call routing and workflow management. + Hands-on experience in ... administration of MUX devices + General administration of PBX functions (eg: ARS, Call Routing , FAC, COS, COS etc. + Strong telecom security knowledge to prevent… more
- Enterprise Mobility (St. Louis, MO)
- …emerging technologies in the telecom space such as 5G, AI-powered call routing , virtual assistants preferred Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent ... Enterprise Mobility's Support Services team are responsible for Global Call Center Operations, Replacement Rental Services Support, Information Management, Customer… more
- DISH Network (Englewood, CO)
- …custom attributes for optimized workflows. + Develop Lambda functions (C#/JavaScript) for call routing , backend operations, and integrations. + Integrate AWS ... + Strong understanding of contact center operations, IVR systems, and call routing . + Experience with Python, JavaScript, or Java for backend development.… more
- Cedars-Sinai (Los Angeles, CA)
- …throughout the enterprise, in depth troubleshooting of systems, certification renewals, call routing , etc. Also, responsible for post-installation technology ... closely with Voice Engineering on voice network system upgrades, patching, call routing , troubleshooting, and various other activities. **Qualifications**… more
- Intermountain Health (Logan, UT)
- …and providers as needed and per established procedures. (Varies per site) + Perform other call center answering and call routing functions as necessary. + ... **Job Description:** A Dispatcher is a member of a call center which not only handles PBX functions but...during medical, facility, security and weather-related emergency events. The call centers operate 24 hours a day and seven… more
- ManTech (Mclean, VA)
- …PowerBuilder, Korn shell, and Ruby on Rails. + Integrate telephony systems (eg, IVR, call routing ) into web applications using Ruby on Rails. Modernize legacy ... integrating telephony systems with web applications (eg, handling inbound/outbound calls, IVR, call routing ). + Advanced knowledge of Linux server management… more
- BAE Systems (Herndon, VA)
- …+ Modify, add and remove PRI TDM trunking 5ESS + Modify on-net and off-net call routing in the 5ESS + Troubleshoot Signal Syste 7 (SS7) connectivity to ... PRI issues + Troubleshoot TDM SS7 issues + Troubleshoot routing with PSTN service provider **Preferred Education, Experience, &...Experience, & Skills** + Linux + SIP signaling and call flows + Secure Real-Time Transport Protocol + SIP… more
- BAE Systems (Herndon, VA)
- …providing user training and transition plans + Perform variety of tasks associated with call routing and trunking within the assigned platforms + Participate in ... and other telecom engineers in integration activities involving telephony or call center + Hands-on experience with current secure communications devices (VoIP… more
- BAE Systems (Herndon, VA)
- …providing user training and transition plans + Perform variety of tasks associated with call routing and trunking within the assigned platforms + Participate in ... internal departments to understand system requirements + Design, test and deploy call center technology. Additionally provide user training and transition plans +… more
- Philips (Phoenix, AZ)
- …+ Ability to analyze data to effectively target priority healthcare teams and create sales call routing . Capable to be flexible and adjust routing to fit ... pipeline management needs. **You're the right fit if:** + You have a Bachelor's degree or equivalent and related work experience. + You've acquired 3+ years successful direct field sales experience. + Ability to be in the field within Territory 90% (some… more
- ONE Gas (Tulsa, OK)
- …**What You Will Do** Develop and execute customer service strategies, including call routing , real time management, bad debt management, forecasting, scheduling ... real time management procedure and capacity planning models. Working knowledge with routing and IVR scripts in high-volume ACD environments using systems such as… more
- Walmart (Bentonville, AR)
- …domain. + Strong understanding of Customer Service: conversational IVRs, automated call routing (ACD), workforce management (WFM/WEM), quality management ... the experience & iterate on it. + Be the subject matter expert on Intelligent Routing + Be the subject matter expert on how contacts are resolved in our physical… more
- TEKsystems (Cincinnati, OH)
- …products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social ... logging into online account) Will be responsible for knowing and understanding call policies and procedures. Will assist in performing customer account transactions.… more
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