- EchoStar (Englewood, CO)
- …customer needs, and business value to prioritize features and initiatives + **AI Chat & IVR Agent Design & Configuration:** Lead the design, configuration, ... and ongoing management of generative AI agents for both chat and IVR channels. This includes expertise in intent...precise rules, policies, and guidelines that govern the AI agent 's responses and actions across voice and text channels… more
- Kelly Services (Smyrna, TN)
- **Automotive Chat /Support Agent ** **Long Term Contract with benefits!!** **Onsite: Smyrna, TN - NO REMOTE** The Chat Support Agent provides live chat ... $25.00/hr.** **Job Functions** + Provides help desk assistance and direction on Chat to dealership service, parts and warranty departments fielding general inquiries… more
- ServiceNow, Inc. (Raleigh, NC)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies + Connect chat , agent chat , and virtual agent configuration and ... integrations. + Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
- ServiceNow, Inc. (Austin, TX)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies + Connect chat , agent chat , and virtual agent configuration and ... in ServiceNow. + Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
- Oracle (Redwood City, CA)
- …Demonstrated experience with generative AI technologies (eg, LLMs, RAG, AI chat / agent frameworks)-preferably designing, delivering, or evaluating agent -based ... innovative AI technology with real-world business needs, supporting end-to-end agent development, evaluation, and lifecycle management within Oracle's enterprise… more
- ServiceNow, Inc. (Austin, TX)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies + Connect chat , agent chat , and virtual agent configuration and ... design experience + Experience with Self Hosted implementations and/or Domain Separation is a plus + Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment + Proven team builder with the ability… more
- Bristol Myers Squibb (San Diego, CA)
- …Inquiries related to the status of your application should be directed to Chat with Ripley. R1597473 : Patent Agent **Company:** Bristol-Myers Squibb **Req ... and in their personal lives. Read more: careers.bms.com/working-with-us . **Patent Agent - Innovation Law** **Location:** Princeton, NJ; Cambridge, MA; San Diego,… more
- The Joint Commission (Oak Brook, IL)
- … chat technologies like Skype, MS Teams, etc. Experience working with live agent chat a plus. 1. Solid interpersonal skills, working within cross-functional ... 1. Directly communicates with the customer in all mediums (via phone, live chat , forums, email, remote desktop) throughout the tier 1 customer issue life cycle,… more
- Sallie Mae (Indianapolis, IN)
- …For students, for future generations, for the future of education. Manager, Chat for Collections (Operations with Technical Capability) Operations Leader with Strong ... **Position Overview** We are seeking an experienced Operations Manager to oversee our Chat for Collections team, with a unique blend of operational leadership and… more
- JPMorgan Chase (New York, NY)
- …and user insights. As a Conversation Design Lead on the Chase Voice (IVR) and Chat Conversation Design team, you will play a critical role in promoting AI innovation ... the design of our virtual assistant for both text ( chat ) and voice (IVR) interactions, which will serve as...escalation paths, and error handling for both self-service and agent -assisted scenarios. + Develop audio and text prompts and… more
- Realtor (Austin, TX)
- …Studio visual flows, Retool UI builder, Vertex Agent Builder canvas, or Replit Agent chat -to-app, and hand off runbooks to business owners. + Teach and ... workflows with Glean Agents, Ema, Retool Agents, Vertex AI Agent Builder, or Zapier AI actions, then harden the...Comfortable with Automate tooling like Glean Agents, Vertex AI Agent Builder, Retool Agents, or Zapier AI and can… more
- Teleperformance USA (North Lauderdale, FL)
- …go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... at our North Lauderdale, Florida location.** **Your Responsibilities** **As a Contact Agent Representative, your main responsibility is to find innovative ways to… more
- US Bank (Minneapolis, MN)
- …modules such as Knowledge Management, Case Management (Employee Relations), and Virtual Agent / Chat . This role focuses on system configuration, maintenance, and ... HR Service Delivery modules (Case Management, Knowledge Management, Virtual Agent ) **Preferred Qualifications** + ServiceNow Certified System Administrator (CSA) or… more
- Amazon (Austin, TX)
- …related systems in Whole Foods Market stores and facilities. You will utilize voice and agent chat for live one-on-one support as well as web portal for lower ... severity technology issue management. You will troubleshoot software and hardware failures and identify network problems when they relate to the above named technologies. Key job responsibilities With guidance, perform a variety of duties, including: -… more
- Cardinal Health (Jefferson City, MO)
- …with various ServiceNow applications such as: ITSM, ITAM, SPM, Service Catalog, SecOps and Agent Chat + Bachelor's degree in related field, or equivalent work ... experience, preferred + ServiceNow certifications (CSA, CIS-ITSM) is a plus. + ITIL v3/V4 Foundation certification. + Experience implementing systems using Agile methodology. + Skilled in facilitating large group meetings and mediating conflicting requirements… more
- ICF (Trenton, NJ)
- Description **Energy Efficiency Customer Care Agent ** **Location: Remote (Must be based out of New Jersey)** **Ready to make a difference?** As a Customer Service ... for applicants and program participants across a wide portfolio via phone and online chat , and email. ICF provides best in class customer and client support through… more
- Oracle (Nashville, TN)
- …enterprises get work done. One of our flagship initiatives is the new Oracle Chat Experience - an intelligent, multi- agent system designed to help professionals ... **Responsibilities** + Develop and enhance core components of Oracle Chat , focusing on scalability, reliability, and performance. + Implement APIs,… more
- iPostal1 (Montebello, NY)
- …cutting edge leader in the digital mailbox industry. Full Time Operations Support Agent Montebello, New York We're iPostal1 and we're in growth mode! This is ... Service professionals to support that growth in all locations. The Operations Support Agent will serve as a subject matter expert in specialized services within the… more
- Capgemini (New York, NY)
- Product Owner ( Agent Experience) Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be ... NLP or rules based flows * Lead conversion strategy from legacy IVR and chat experiences to AI driven conversations * Drive prioritization of intents, journeys, and… more
- Morley (Columbus, OH)
- …$13 per hour. **_What to Expect_** As a Remote Automotive Customer Service Agent (Dealer Assistance) at Morley, you'll act as a resource for automotive dealerships ... positive and upbeat attitude **_Questions Before You Apply?_** Live chat with a Morley Talent Acquisition (TA) Specialist (...a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 am - 5 pm Eastern… more