- OMNICOMMANDER (Santa Rosa Beach, FL)
- Live Chat Support Agent - MUST have Customer Support Experience Santa Rosa Beach, FL (In-Office position, NOT Remote- Only local candidates will be considered) ... and general client concerns + Evaluate customer interactions and issues to Live Chat Manager when appropriate + Create relationships with new customers to better… more
- Waste Connections (The Woodlands, TX)
- …is seeking dedicated and proactive individuals to join our team as Temporary Live Chat Agents. This role involves handling customer and sales inquiries via our Live ... + Respond to customer and sales inquiries exclusively via Live Chat . + Operate within the Live Chat application for an 8 hour shift. + Utilize our proprietary… more
- EchoStar (Englewood, CO)
- …customer needs, and business value to prioritize features and initiatives + **AI Chat & IVR Agent Design & Configuration:** Lead the design, configuration, ... and ongoing management of generative AI agents for both chat and IVR channels. This includes expertise in intent...precise rules, policies, and guidelines that govern the AI agent 's responses and actions across voice and text channels… more
- Colgate-Palmolive (Overland Park, KS)
- …to Hill's customers and/or consumers. The role consists of interactions over phone, email, chat or other systems. The agent may handle a variety of ... Together, let's build a brighter, healthier future for all. The **Flexi Customer Service Agent ** is responsible for delivering an exceptional customer experience… more
- Carter's/OshKosh (Waipahu, HI)
- … is the first point of contact for Carter's customers via Phone, Email, and/or chat . In this role, the agent will assist in identifying and resolving customers' ... customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs + Demonstrate strong...and escalate as needed to a call center lead agent 20% Technology, Training, Sales & Follow-Up: + Use… more
- ServiceNow, Inc. (Raleigh, NC)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies + Connect chat , agent chat , and virtual agent configuration and ... integrations. + Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
- Capgemini (Chicago, IL)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies * Connect chat , agent chat , and virtual agent configuration and ... overall project. * Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
- EAB (Washington, DC)
- …EAB's leading digital solutions: Digital Agency services, Digital Brand Awareness Marketing, and Chat Agent . You will represent a portfolio that spans AI-powered ... brand visibility in AI search, and performance-driven media strategies. + Chat Agent : Demonstrating how AI-powered chat delivers 24/7 prospect support,… more
- Microsoft Corporation (Redmond, WA)
- …pushing further into the age of AI: integrating with GitHub Copilot, improving agent chat context with real-time diagnostic and linting insights, developing ... and related tools. + Collaborate with AI teams to enhance Copilot chat and agent experiences with rich language and debugging context. + Invent and prototype… more
- Alight (IN)
- …queries (MS SQL or Postgres) Good to have : + Customer Care Knowledge (IVR, Web Chat , Agent Desktop, KM, Case Management). + Knowledge of Github, Load Runner , ... AWS Cloud + Bachelor's or Master's degree in Computer Science, IT or related field **_Alight requires all virtual interviews to be conducted on video._** **Benefits** We offer programs and plans for a healthy mind, body, wallet and life because it's important… more
- Amazon (Dallas, TX)
- …deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or ... InContact, Salesforce, etc. - 1+ years designing and implementing NLP/NLU (IVR or chat ) solutions using at least one major conversational AI framework (eg, Rasa,… more
- Amazon (Atlanta, GA)
- …deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or ... InContact, Salesforce, etc. - 3+ years designing and implementing NLP/NLU (IVR or chat ) solutions using at least one major conversational AI framework (eg, Rasa,… more
- LinkedIn (San Francisco, CA)
- …for our customers, sales, and support teams, with an immediate focus on virtual chat and AI agent experiences. You will lead strategy, messaging and positioning ... and Premium) to understand customer and sales rep needs related to VCA and Agent tools. + Translate user insights and pain points into actionable product roadmap… more
- Sanford Health (SD)
- …involves configuring and optimizing experiences such as HR Agent Workspace, Virtual Agent , and Agent Chat . This position requires regular collaboration ... and identify areas for improvement. Experience in UI builder, Virtual Agent , Workflow Studio, Performance Analytics, User Experience Analytics, App Engine Studio,… more
- Conduent (San Antonio, TX)
- …supervisor's direction, the representative will assist with supervisor calls and callbacks, agent chat assistance, and any other related tasks. **What you ... Handle escalated inbound calls from debit cardholders + Provide supervisor callbacks and chat support + Assist agents on the call center floor + Answer… more
- PagerDuty (Madison, WI)
- …equitable world-all in a flexible, award-winning workplace. **Principal Product Manager, Chat Experience** PagerDuty is seeking a Principal Product Manager to lead ... Chat Experience across Slack and Microsoft Teams. In this...apps or integrations + Familiarity with AI or AI Agent technologies, including generative or assistive use cases +… more
- Amazon (Austin, TX)
- …in Whole Foods Market, Amazon Fresh, and Amazon Go Stores. You will utilize voice and agent chat for live one-on-one support as well as web portal for lower ... severity technology issue management. You will troubleshoot software and hardware failures and identify network problems when they relate to the above named technologies. Key job responsibilities With guidance, perform a variety of duties, including: -… more
- Walmart (Bentonville, AR)
- … agent building tools-featuring low-code/no-code interfaces and natural language chat interfaces-to design and deploy agents that automate complex workflows ... done-without needing a team or technical background. We are looking for Agent Developers-problem solvers who are passionate about speed, simplification, and impact.… more
- City of New York (New York, NY)
- …health literature and education materials. The Call Center is seeking to hire a Call Agent . The Call Agent will be responsible for providing customer service by ... certificates in person, online or via mail. The Call Agent will also guide customers on how to check...will communicate effectively on the telephone and through live chat to handle calls from different workgroups such as… more
- Amazon (Seattle, WA)
- …all sizes deliver superior customer experiences at lower cost. Amazon Connect Chat is a conversational AI-powered solution that enables companies to deliver ... and WhatsApp. As the Senior Product Manager, Technical, on the Amazon Connect Chat team, you will define the long-term product vision and lead cross-functional… more