- Morley (Indianapolis, IN)
- …keeping a positive and upbeat attitude **_Questions Before You Apply?_** Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | ... chat hours: M-F 8 am - 5 pm Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day). **Skills for Success**… more
- ABBTECH Professional Resources, Inc. (MD)
- …step-by-step agent assist experiences. + Implement S3-based call and chat transcript storage with encryption, lifecycle policies, and retention compliance. + AI ... and cloud engineers to implement features that deflect customer contacts with voice/ chat bots, optimize routing and flows, provide agents with real-time AI… more
- Dickinson Financial Corporation (Kearney, MO)
- …phone, email, live chat and other electronic forms of communication. The agent will toggle between video teller and online banking interactions. The agent ... in a blended contact center environment consisting of interactive video, web chat , secure mail and online banking interactions. Client interactions will be handled… more
- OMNICOMMANDER (Santa Rosa Beach, FL)
- Live Chat Support Agent - MUST have Customer Support Experience Santa Rosa Beach, FL (In-Office position, NOT Remote- Only local candidates will be considered) ... and general client concerns + Evaluate customer interactions and issues to Live Chat Manager when appropriate + Create relationships with new customers to better… more
- EchoStar (Englewood, CO)
- …customer needs, and business value to prioritize features and initiatives + **AI Chat & IVR Agent Design & Configuration:** Lead the design, configuration, ... and ongoing management of generative AI agents for both chat and IVR channels. This includes expertise in intent...precise rules, policies, and guidelines that govern the AI agent 's responses and actions across voice and text channels… more
- EAB (Washington, DC)
- …for EAB's Digital Agency (Edu Optimization), Digital Brand Awareness Marketing, and Chat Agent solutions. Following an onboarding period, the Senior Director ... development for EAB's Digital Agency, Digital Brand Awareness Marketing, and Chat Agent products. Oversee team progress toward annual revenue goals. + Personal… more
- ServiceNow, Inc. (Palm Beach, FL)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies + Connect chat , agent chat , and virtual agent configuration and ... integrations. + Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
- ServiceNow, Inc. (Austin, TX)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies + Connect chat , agent chat , and virtual agent configuration and ... in ServiceNow. + Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
- Capgemini (Chicago, IL)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies * Connect chat , agent chat , and virtual agent configuration and ... overall project. * Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
- ServiceNow, Inc. (Austin, TX)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies + Connect chat , agent chat , and virtual agent configuration and ... design experience + Experience with Self Hosted implementations and/or Domain Separation is a plus + Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment + Proven team builder with the ability… more
- Amazon (Atlanta, GA)
- …deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or ... InContact, Salesforce, etc. - 1+ years designing and implementing NLP/NLU (IVR or chat ) solutions using at least one major conversational AI framework (eg, Rasa,… more
- Amazon (New York, NY)
- …deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or ... InContact, Salesforce, etc. - 3+ years designing and implementing NLP/NLU (IVR or chat ) solutions using at least one major conversational AI framework (eg, Rasa,… more
- Insight Global (Madison, NJ)
- …model lifecycle, and security for AI-powered web features * Ability to collaborate on chat agent UI development and semantic search interfaces. * Experience with ... Flutter/Dart for mobile app development and cross-platform workflows. * Familiarity with multi-platform deployment strategies (web, mobile). * Hands-on involvement in AI-enhanced solutions for business or productivity apps. * Knowledge of analytics, predictive… more
- Conduent (San Antonio, TX)
- …department supervisor(s) direction, CCA III will assist with supervisor calls and callbacks, agent chat assistance and any other related task. **What you get:** ... volume is required. + Assists with supervisor call backs + Assists with agent chat assistance + Assists with the call center floor to assist representatives with… more
- Capital One (Mclean, VA)
- …particularly with the Discover integration and the creation of a new live agent chat channel, are critical to the Channels organization. This dynamic ... of a smart, talented team responsible for transforming the customer and agent servicing experiences. You will regularly integrate and influence multiple groups and… more
- Realtor (Austin, TX)
- …Studio visual flows, Retool UI builder, Vertex Agent Builder canvas, or Replit Agent chat -to-app, and hand off runbooks to business owners. + Teach and ... workflows with Glean Agents, Ema, Retool Agents, Vertex AI Agent Builder, or Zapier AI actions, then harden the...Comfortable with Automate tooling like Glean Agents, Vertex AI Agent Builder, Retool Agents, or Zapier AI and can… more
- LinkedIn (San Francisco, CA)
- …for our customers, sales, and support teams, with an immediate focus on virtual chat and AI agent experiences. You will lead strategy, messaging and positioning ... and Premium) to understand customer and sales rep needs related to VCA and Agent tools. + Translate user insights and pain points into actionable product roadmap… more
- JPMorgan Chase (New York, NY)
- …and user insights. As a Conversation Design Lead on the Chase Voice (IVR) and Chat Conversation Design team, you will play a critical role in promoting AI innovation ... the design of our virtual assistant for both text ( chat ) and voice (IVR) interactions, which will serve as...escalation paths, and error handling for both self-service and agent -assisted scenarios. + Develop audio and text prompts and… more
- Centene Corporation (Austin, TX)
- …management of high-quality conversation design experiences across platforms, including IVR, agent chat , chatbot, voice assistants, and other digital channels. ... + Domain Expertise in Conversation Design:Applies deep understanding of conversation design principles and tools to ensure the team produces effective, user-centered experiences that meet organizational needs. + Collaboration:Collaborates cross-functionally… more
- Amazon (Austin, TX)
- …in Whole Foods Market, Amazon Fresh, and Amazon Go Stores. You will utilize voice and agent chat for live one-on-one support as well as web portal for lower ... severity technology issue management. You will troubleshoot software and hardware failures and identify network problems when they relate to the above named technologies. Key job responsibilities With guidance, perform a variety of duties, including: -… more
