- ServiceNow, Inc. (Palm Beach, FL)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies + Connect chat , agent chat , and virtual agent configuration and ... integrations. + Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
- Capgemini (Chicago, IL)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies * Connect chat , agent chat , and virtual agent configuration and ... overall project. * Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
- Panasonic North America (Newark, NJ)
- …optimization of our digital omni-chanel engagement experience, including AI-powered chatbots and live agent chat across the web, plus emerging social media and ... team management for transformational projects across our digital self-support and live agent experience, working closely with our internal team members and vendor… more
- Amazon (Chicago, IL)
- …and implementing at least 2 of the following contact center solutions: IVR, chat , custom reporting, quality management, agent desktop, or workforce management - ... - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service… more
- CAI (Trenton, NJ)
- …digital interfaces + Experience with Digital Front Doors (Voice, Web, Mobile, Chat ) + Agent /User Desktop (Amazon Connect, Salesforce) + Operational Management ... and Administrator Console/Desktop + Ability in ensuring all design elements, templates, and finished solutions work within a variety of browser types and screen settings + Experience in developing new user-facing features to enhance the user experience +… more
- Meta (Austin, TX)
- …Manage workforce optimization implementation for key business shifts and transformations (eg, Chat and Agent Profile Up-leveling) 8. Develop forecasting and ... staffing methodology for emerging inbound and outbound contact channels 9. Manage lifecycle of complex cross-functional programs with considerable impact across multiple organizations **Minimum Qualifications:** Minimum Qualifications: 10. BA/BS in… more
- Amazon (Austin, TX)
- …solution technologies and related systems in Amazon Fresh Stores. You will utilize voice and agent chat for live one-on-one support as well as web portal for ... lower severity technology issue management. You will troubleshoot software and hardware failures and identify network problems when they relate to the above named technologies. Key job responsibilities With guidance, perform a variety of duties, including: -… more
- Amazon (Hawthorne, CA)
- …CS, we're seeking an innovative Product Manager, Technical (PM-T) to lead our chat platform, LLM applications, and roadmap initiatives. In this pivotal role, you'll ... Roadmap Development: Define and own the product vision, strategy, and roadmap for the chat platform and all LLM applications across Ring and Blink * LLM Integration:… more
- City of New York (New York, NY)
- …health literature and education materials. The Call Center is seeking to hire a Call Agent . The Call Agent will be responsible for providing customer service by ... certificates in person, online or via mail. The Call Agent will also guide customers on how to check...will communicate effectively on the telephone and through live chat to handle calls from different workgroups such as… more
- CACI International (Arlington, VA)
- Technical Operations Center Service Desk Agent - Weekend Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee ... **The Opportunity:** CACI is seeking a TOC Service Desk Agent - Weekend to join our 24x7x365 Technology Operations...inquiries and issues via multiple channels, including phone, web chat , email, and ticketing. + Demonstrate sound customer service… more
- iPostal1 (Montebello, NY)
- …cutting edge leader in the digital mailbox industry. Full Time Operations Support Agent Montebello, New York We're iPostal1 and we're in growth mode! This is ... Service professionals to support that growth in all locations. The Operations Support Agent will serve as a subject matter expert in specialized services within the… more
- Adecco US, Inc. (Dublin, OH)
- **Adecco is assisting a top client in recruiting for Bilingual Dutch Contact Center Agent roles (Remote - Eastern Time).** This is an excellent opportunity to join a ... global connectivity. If working as a Dutch-speaking Contact Center Agent sounds like something you would be interested in...in both Dutch and English via phone, email, or chat + Handling a high volume of inbound inquiries… more
- Camping World (Bowling Green, KY)
- Camping World is seeking a Technical Agent for our growing team. Camping World is now hiring Call Center Email Chat and Customer Service Representatives. **What ... to specialized product inquiries, memberships and installations via phone, email and chat + Provide product knowledge to members/customers by explaining the type of… more
- Insight Global (Waterbury, CT)
- Job Description Insight Global is seeking a Customer Service Agent to help with a client in the ecommerce space. This individual will help handle all inquiries from ... customers via phone, chat , and email. This role is responsible for de...point of contact for customers via phone, email, and chat . -Provide product guidance, solve complex cases, manage returns/claims,… more
- State of Georgia (Fulton County, GA)
- Customer Care (Call Center) Agent Georgia - Fulton - Atlanta (https://careers.georgia.gov/jobs/67639/other-jobs-matching/location-only) Hot ... the general public via telephone, e-mail, fax, or online chat sessions + Respond to incoming calls regarding, but...updating and maintaining account information or initiating an online chat session + Appropriately submit requests for research and… more
- Epsilon, Inc (Greenville, SC)
- **Service Desk Agent I** **Who is Epsilon:** Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information ... are the initial point of contact (phone, email or chat ) to remedy technical issues, while the APR Team...services for USPTO. **An average day:** As Service Desk Agent I, you will perform Tier I and Tier… more
- Westat (Rockville, MD)
- **28132BR** **Job Title:** Bilingual Help Desk Agent (Hourly) **Location:** MD - Rockville **Job Description:** Westat is seeking a Help Desk Agent who will be ... **Job Responsibilities:** * Monitor and respond to phone calls, voicemails, emails, and live chat in a timely manner as assigned by Supervisors and Task Advisors. *… more
- Wayfair (Athens, GA)
- …in their purchasing experience to join our team. As a Sales Generalist Agent , you'll leverage your expertise to help drive Wayfair sales performance and results ... the place for you! What Does a Sales Generalist Agent Do? + Handle a High Volume of Contacts:...updated with policy and process changes via email or chat , and be prepared to handle unexpected challenges like… more
- Lithia & Driveway (Dallas, TX)
- …worldwide representing over 50 brands in 3 countries! We're Hiring! Sell Agent - Customer Experience Schedule: Tues-Sat, or Sun-Thurs. shift option available ... Pay: $22.00/hr. + Bonus Location: 14900 Landmark Blvd. Dallas, TX. The Sell Agent - Customer Experience is responsible for delivering customer website support and… more