- UCLA Health (Los Angeles, CA)
- …line. * Knowledge and demonstrated operating experience in the following areas of specialization: o Cisco ICM /IPCC Enterprise, Cisco CVP and Cisco IPIVRo ... Contact Center, including the design, planning, assessment, and implementation of Cisco Packaged Contact Center Enterprise (PCCE) systems and integration with other… more
- CVS Health (Austin, TX)
- …to gather requirements, develop solutions, and implement customizations + Knowledge Avaya CM, CMS, Cisco UCCE and Cisco ICM , and CC systems over various ... dynamic contact center call routing environment consisting of Avaya, Cisco , Five9 technologies, along with network carriers, AT&T and...center call routing support on the Five9, Avaya and Cisco platforms You will make an impact by: +… more
- Columbus Regional Hospital (Columbus, IN)
- …+ Cisco Certified Network Professional (CCNP) Voice certification preferred. + Cisco Intelligent contract Management ( ICM ) preferred. + Cisco Computer ... Telephony Integration (CTI) certification for ICM and IPCC preferred. + Cisco Certified Network Associate (CCNA) Network certification preferred. more
- Walgreens (Deerfield, IL)
- …platforms (CUCM, CUC, CER, v12.5+) is highly preferred + Hands-On experience with Cisco Contact Center platforms (UCCe) including ICM and CVP (v12.5+), VXML ... call routing and integrations highly preferred + Proficiency in Cisco Voice Gateways (VG224, VG310, VG320, etc.), Cisco... Cisco Voice Gateways (VG224, VG310, VG320, etc.), Cisco Voice Routers (2921, 4331, 8300's), and other components… more
- LA Care Health Plan (Los Angeles, CA)
- …and integration aspects of Call Center, Converge IVR/CVP, In House WebEx, Right fax, Cisco Universal Call Manager and UCCE / PCCE with an emphasis on CVP Scripting. ... Assist in implementing ICM , CTI/CTIOS and Call Center Reporting. Help secure operation, as well as participate in disaster recovery preparation to ensure… more
- Camping World (AR)
- …**What You'll Do:** + Develop and maintain call flows and voice applications in ICM Script editor and CVP Call Studio + Upkeep user configuration in Configuration ... experience in call center and telephony systems management: + Cisco Unified Contact Center Enterprise + Cisco ...+ Cisco Unified Contact Center Enterprise + Cisco Unified Communications Manager + Cisco Unified… more