- USAA (Phoenix, AZ)
- …while minimizing transfers, escalations and call backs.Efficiently operate in a contact center environment and navigate multiple systems/programs while ... military service or a military spouse/domestic partnerPrior experience in a fast-paced contact center environmentCompensation range: The hiring range for this… more
- Central Maine Medical Center (Lewiston, ME)
- …community and for each other every day. Central Maine Healthcare is seeking a Patient Service Contact Center Rep to join our Patient Contact Center team! ... with either Patient Scheduling or Financial Clearance within the Patient Service Contact Center . Education and Experience: + High school graduate or equivalent +… more
- Pearl Interactive Network (Columbus, OH)
- Looking ahead to exciting opportunities, Pearl Interactive Network is seeking skilled ** Contact Center Content Specialists (CCCSs)** to Join Our Talent Community ... as the critical link between government messaging and contractor operations, ensuring contact center content empowers customer service agents and aligns… more
- Fairview Health Services (St. Paul, MN)
- **Job Overview** **Overview** The Director of Contact Center Operations provides leadership and accountability for the contact center . The Director of ... exceptional customer experience and help assure the overall strength of the contact center . Major functions typically include scheduling, registration, nursing,… more
- Bright Horizons (Newton, MA)
- **This is a remote role in the United States.** Serve as the contact center expert for contact center as a software (CCaaS) capabilities and ... root cause analysis. Liaison with vendor technical support. Communicate effectively with contact center leadership and their stakeholders. Remain current on new… more
- ITW (Troy, OH)
- …Group LLC is an Illinois Tool Works Inc. subsidiary. **SUMMARY** The Customer Contact Center Manager is responsible for overseeing the daily operations of ... a contact center , ensuring efficient and effective customer service delivery. This role involves managing a team of agents, developing performance metrics, and… more
- Zoom (TX)
- What to Expect We are looking for a Contact Center Business Development Representative (BDR) to join our growing team. In this role, you will play a critical ... segment, focusing on strategic engagement with key decision-makers in the Contact Center as a Service (CCaaS) space. This role requires teamwork, excellent… more
- Walmart (Bentonville, AR)
- …diagnostic tools to identify and break down business problems related to contact center operations Suggests multiple alternatives approachessolutions for ... contact center issues based on internal and external benchmarking Understands...of each involved stakeholder to drive resolutions for the contact center Collaborates with stakeholders within the… more
- Peckham, Inc. (Grand Rapids, MI)
- …your application so we can gain a complete view of your experiences* Peckham Inc. - Contact Center Manager POSITION SUMMARY The Contact Center Manager ... and direction to the operations team and members of the Contact Center . This position is accountable for communicating operational standards, setting priorities,… more
- BlueCross BlueShield of North Carolina (NC)
- **Job Description** We are looking for an experienced Contact Center Sr. Business System Analyst to join our already skilled team of experts. You will have a ... of various and complex aspects of both physical and cloud hosted Contact Center solutions and supporting infrastructures. Using your experience, you will develop… more
- Travel + Leisure Co. (Orlando, FL)
- …inspiration into exceptional experiences for millions of travelers worldwide. The ** Contact Center Optimization Manager** is responsible for developing and ... and modernize customer interactions across chat, and IVR channels. The Contact Center Optimization Manager is responsible for leading data science initiatives… more
- Grand Canyon Education (Phoenix, AZ)
- Student Worker - Student Contact Center - Call Center Specialist Click Here to Apply Online Job Description Position Summary/Purpose: Grand Canyon Education ... (NFWS) to support the mission of Grand Canyon University through GCE's Student Contact Center . The purpose of this position is to assist the Student Contact… more
- Mass Markets (Wichita, KS)
- …ourselves as a trusted partner in the industry. We are looking for bilingual contact center representatives to support inbound and outbound customer service and ... vary by site and project. This is an on-site, entry-level position. Prior contact center experience isn't required; candidates experienced in customer service… more
- Qualtrics (Seattle, WA)
- …think that's work worth doing. **Senior Product Manager- (Omnichannel Analytics - Voice & Contact Center Data)** **Why We Have This Role** + The Customer Care ... drive the product roadmap for ingesting, analyzing, and surfacing actionable insights from contact center data. + Collaborate with engineering, AI/ML, and speech… more
- University of Washington (Seattle, WA)
- Req #: 243813 Department: UW MEDICINE CONTACT CENTER Posting Date: 03/18/2025 Closing Info: Open Until Filled Salary: $3,861 - $5,521 per month (paid hourly ... rate) Shift: First Shift Notes: Contact Center hours of operation are 6:45 AM to 7:15 PM, Monday through Friday, 7:45 AM - 4:45 PM, Saturdays and closed Sundays.… more
- NTT America, Inc. (Chicago, IL)
- …of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Contact Center Manager - Business Contact Center to ... team in Chicago, Illinois (US-IL), United States (US). We seek an experienced ** Contact Center Manager** with a demonstrated understanding of customer service… more
- Mass Markets (Dallas, TX)
- …pre-employment test. - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Contact Center Supervisors are responsible for the day-to-day activity and ... work in a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers to enhance performance and achieve… more
- Penn State Health (Hershey, PA)
- …OF POSITION:** Responsible for providing 365-day coverage from 6:00am-10:00pm for the Contact Center responsibilities including Careline, MD Network, and Patient ... line. Responsible to manage and lead the daily operations associated with the Contact Center including staffing, coaching, and providing frontline leadership for… more
- Penn State Health (Hershey, PA)
- …Provides essential telephone coverage from 6:00am-10:00pm 365 days per year for Contact Center responsibilities including the Careline, MD Network, MD Network ... phone applications, computer programs, and software applications that support the Contact Center daily operations required. **KNOWLEDGE, SKILLS, & ABILITIES:**… more
- UCLA Health (Los Angeles, CA)
- Description The Principal Contact Center Engineer will provide leadership in the development of communications technology and architecture for UCLA Health's ... Enterprise Contact Center , including the design, planning, assessment, and implementation of Cisco Packaged Contact Center Enterprise (PCCE) systems and… more
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