- Principal Financial Group (Des Moines, IA)
- …You'll Do** We're looking for a Product Manager to join our Digital Contact Center Platform team in the Enterprise Experience Enablement product organization. ... execute on the vision and strategy for our enterprise Digital Contact Center Platform capabilities, enabling seamless voice, chat, and video interactions between… more
- Xcel Energy (Eau Claire, WI)
- …8:00 PM. Some weekend shifts are also required.** **Position Summary** The Customer Contact Center Representative plays a pivotal role in ensuring customer ... complex electric and gas rate options across multiple service territories. Customer Contact Center Representatives will process critical orders in high-pressure… more
- Stanford Health Care (Newark, CA)
- …Health Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting Analyst for Contact Center ... developing, and maintaining reporting solutions that provide actionable insights into contact center performance. This role supports operational leaders,… more
- Seattle Children's (Seattle, WA)
- The Director of the Patient Access Contact Center at Seattle Children's provides strategic and operational leadership for the organization's centralized ... ambulatory contact center operations. Reporting to the Associate Vice President, Access Operations, this role focuses on developing a modern contact … more
- FirstBank (Lakewood, CO)
- …Lending. Apply today to learn more and join the team! **A Brief Overview** The Contact Center Representative works in a fast-paced call center atmosphere ... philosophy: do right by customers, communities, and employees, which is at the center of the company's "banking for good" mantra. FirstBank believes that diversity,… more
- Principal Financial Group (Des Moines, IA)
- **What You'll Do** As a **Customer Experience Specialist 1** in our dental insurance contact center , you will be handling inquiries from our customers related to ... **Hours** Hours for training are Monday - Friday 8:00am - 5:00pm CST. Engagement Center hours of operation are Monday-Thursday 7:25am - 6:35pm CST and Friday 7:25am… more
- Stanford Health Care (Newark, CA)
- …You will use a strong understanding of system integrations, particularly in contact center and omnichannel environments, to map current and future-state ... results-oriented problem solver with excellent organization and prioritization skills; experience with Contact Center as a Service is a plus and a passion for… more
- Home Depot (Atlanta, GA)
- …+ 35% Solution Development - Proficiently design and develop algorithms and models to use against large datasets to create business insights; Execute tasks with high ... levels of efficiency and quality; Make appropriate selection, utilization and interpretation of advanced analytical methodologies; Effectively communicate insights and recommendations to both technical and non-technical leaders and business customers/partners;… more
- Suburban Propane (Syracuse, NY)
- **Overview** We're looking for a **Call Center Systems Analyst** to join our Contact Center team in **Syracuse, NY** . In this role, you'll manage and ... maintain data across our various Contact Center software applications and call management systems. You'll serve as the technical liaison between application… more
- GAP Solutions Inc (Atlanta, GA)
- …years of experience in program or project support, including 3+ years in contact center , law enforcement intake, or operations support environments** + ... Security Investigations Tip Line (HSITL) is a national intake center for the receipt of alleged criminal or suspicious...suspicious activity. The HSITL is ICE's primary point of contact for the public and select government and non-government… more
- GAP Solutions Inc (Madison, WI)
- …diploma required.** + **Minimum of** **5 years of specialized experience** **in a contact center environment handling inbound calls of similar complexity.** + ... stakeholder issues.** + **Working on multiple projects simultaneously in a high-volume contact center .** + **Engaging with diverse stakeholders from various… more
- GAP Solutions Inc (Oklahoma City, OK)
- …diploma required.** + **Minimum of** **three (3) years specialized experience** **in a contact center environment answering and responding to inbound calls of ... and researching multiple databases.** + **Operating effectively in a high-volume contact center environment.** + **Multitasking, including data entry and… more
- GAP Solutions Inc (Sacramento, CA)
- …of program or project management experience** **, including** **5+ years managing contact center or law enforcement/intake operations** **of comparable size and ... Security Investigations Tip Line (HSITL) is a national intake center for the receipt of alleged criminal or suspicious...suspicious activity. The HSITL is ICE's primary point of contact for the public and select government and non-government… more
- Parexel (Baltimore, MD)
- …potential volunteers and closely track daily activity utilizing the Cisco Enterprise Contact Center (automated call distribution system) + Scheduling screening ... **Work Location** : onsite in Baltimore, MD At Parexel, the **Call Center Agent** is a business crucial role in ensuring panels of volunteers for clinical research… more
- Merck & Co. (Rahway, NJ)
- …of pet owners. The Associate Director will own the vendor relationship for our contact center partner, lead QA and coaching programs, run data-driven outreach ... measurable improvements in experience and outcomes.Responsibilities:Own the relationship with our contact center vendor and serve as the day-to-day operational… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …is responsible for managing the day-to-day operations of Patient Safey & Technical Complaints Contact Center . This role ensures the program and its agents are ... identifies and executes new opportunities related to Patient Safety/Technical Complaints Contact Center operations to ensures NNI provides best-in-class support… more
- Ally (Raleigh, NC)
- …be empowered to provide personalized and outstanding customer service within our Customer Care Contact Center . Associates joining the Contact Center team ... and investors. * Develop your skills by learning the role of a Contact Center associate, while given the opportunity to advance your career through Ally's… more
- GCI Communication Corp (Juneau, AK)
- …6k & 7k UCS Cisco Emergency Responder Cisco Unified Comms Serviceability Cisco Unified Contact Center Express Cisco Unified Comms Admin Cisco Expressway C Cisco ... you will be requested to provide emergency after hours contact numbers, to include your home and cell phone...for emergency call outs performed by SMC (Service Management Center )/ NOC. + Participant in troubleshooting bridges by providing… more
- Commonwealth Care Alliance (Boston, MA)
- …appropriate destination. The MSR will also report to and receive daily instruction from contact center leadership. After training, the MSR will be expected to ... systems specific to contact centers in the health care industry. The contact center is staffed 7 days per week from 8AM-8PM ET including most holidays.… more
- Home Depot (Atlanta, GA)
- …and driving the strategic vision, planning, and analysis for the homedepot.com online contact center organization. This role is responsible for all facets of ... initiatives as well as operational business intelligence and KPI reporting for contact center operations. **Key Responsibilities:** + 40% Strategic Planning:… more
Related Job Searches:
Capgemini Invent Contact Center,
Contact Center Agent,
Contact Center Customer Experience,
Contact Center Manager,
Contact Center Representative,
Contact Center Specialist,
Contact Center Supervisor,
Contact Center Supervisor SME,
Contact Center Triage Consultant,
Entry Level Contact Center