- US Bank (Fargo, ND)
- …This function is accountable to drive operational platform management across products and their related ecosystems. Operates in an agile operating model delivering ... At US Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition… more
- Kyndryl (Atlanta, GA)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist , conversational AI, predictive outreach). ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- Amazon (Atlanta, GA)
- …generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, ... related field, or equivalent experience - 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact … more
- Amazon (Dallas, TX)
- …generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, ... related field, or equivalent experience - 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact … more
- Mass Markets (Las Cruces, NM)
- POSITION OVERVIEW ENTRY-LEVEL CONTACT CENTER AGENT (FULL-TIME) We are looking for call center agents to support inbound and outbound customer service and ... inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on...inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal… more
- Zoom (Springfield, IL)
- …Managing complex project portfolios for Zoom Contact Center , Virtual Agent , WFM, QM, and Agent Assist implementations, including resource allocation ... teams, ensuring seamless project execution and high-qualityoutcomes. Experience with contact center solutions, WFM, QM, AI and virtual agent technologies is… more
- Mass Markets (NE)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
- Comerica (Farmington Hills, MI)
- Job Description Contact Center Agent Tier 2 Summary This position is responsible for contributing to the overall success of our National Contact ... debit cards, travel notes, general debit card inquiries, etc. Assist customers with basic web banking functions, such as...Service Experience + 2 Years Retail, Financial Sales, or Call/ Contact Center + 2 Years Experience navigating… more
- Mass Markets (Savannah, GA)
- …vary by site and project. This is a full-time, on-site position. Prior contact center experience isn't required; candidates experienced in customer service ... providing solutions, or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a highly… more
- Mass Markets (CA)
- …home broadband connection. POSITION RESPONSIBILITIES WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO? This position supports customer service, ... bringing a positive and enthusiastic outlook to work each day. Our entry-level Contact Center Representatives are responsible for the following tasks: + Listen… more
- Mass Markets (Wichita, KS)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
- Citigroup (Irving, TX)
- …generative AI-powered Agent Assist solutions across the enterprise contact center and desktop environment. This role bridges product strategy, technology ... The Product Management Group Manager - Gen AI Agent Assist is responsible for leading...+ Coordinate multiple delivery squads across engineering, desktop delivery, contact center operations, and AI governance. +… more
- Carter's/OshKosh (Waipahu, HI)
- …at Carter's. **HOW YOU'LL MAKE AN IMPACT:** The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, ... and/or chat. In this role, the agent will assist in identifying and resolving...+ Schedule and manage any required customer follow-ups following Contact Center guidelines 30% Documentation & Data… more
- BELFOR Property Restoration, Inc (Troy, MI)
- Position Overview Call Center Agents are responsible for the collection of sensitive information required to mobilize field office personnel. Data must be accurately ... while dealing with homeowners is a must. The call center is a 24-7-365 operation, so candidates will be...fire or police departments, and Third Party Programs. + Assist customers with concerns and distribute all relevant data… more
- Mass Markets (Killeen, TX)
- …technical support, inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal work experience COMPENSATION ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- AO Smith (Ashland City, TN)
- Water Heater Technical Support Agent - Tier 2 (Call Center ) Date: Sep 23, 2025 Location(s): Ashland City, TN, US, 37015 Company: A. O. Smith Corporation ... is ordered, installed, maintained, and functional. Technical Specialists work to assist callers in repair rather than replacing equipment. Product specific paid… more
- Fifth Third Bank, NA (Cincinnati, OH)
- …work well independently + Excellent interpersonal and communication skills Dividend - Call Center Customer Service Agent At Fifth Third, we understand the ... FUNCTION: This person will be the first point of contact for customers who have general inquiries, concerns, or...related to their solar system or loan application + Assist customers with payment and billing questions + Communicate… more
- AO Smith (Ashland City, TN)
- Water Heater Technical Support Agent - Tier 1 (Call Center ) Date: Oct 1, 2025 Location(s): Ashland City, TN, US, 37015 Company: A. O. Smith Corporation Company / ... is ordered, installed, maintained, and functional. Technical Specialists work to assist callers in repair rather than replacing equipment. Product specific paid… more
- City of New York (New York, NY)
- …and programs; referrals, appointments and follow-up; health literature and education materials. The Call Center is seeking to hire a Call Agent . The Call ... Affairs is the Bureau of Customer Support Services Call Center . The DOHMH Call Center delivers enhanced...or direct accordingly to the appropriate entity. The Call Agent will also assist in placing literature… more
- Carnival Cruise Line (Seattle, WA)
- …and customer experience. + Special projects as directed by the Supervisor or Manager of Contact Center Sales. **Please Note: The working hours for this role will ... style of travel. We're looking for an amazing Sales Agent professional to fill this role. As a Work...you will become a resource for our guests and assist in planning the vacation of their dreams while… more