- Comerica (Farmington Hills, MI)
- Job Description Contact Center Agent Tier 2 Summary This position is responsible for contributing to the overall success of our National Contact ... 3 Years Customer Service Experience + 2 Years Retail, Financial Sales, or Call/ Contact Center + 2 Years Experience navigating Microsoft Office Products including… more
- AO Smith (Ashland City, TN)
- Water Heater Technical Support Agent - Tier 1 (Call Center ) Date: Oct 23, 2025 Location(s): Ashland City, TN, US, 37015 Company: A. O. Smith Corporation ... world class customer service in a fast-paced customer service center (an average of 60 customer contacts per day)...+ Inputs product registrations. + Serves as the first contact our customers and potential customers have with our… more
- AO Smith (Ashland City, TN)
- Water Heater Technical Support Agent - Tier 2 (Call Center ) Date: Oct 22, 2025 Location(s): Ashland City, TN, US, 37015 Company: A. O. Smith Corporation ... world class customer service in a fast-paced customer service center (an average of 60 customer contacts per day)...of purchase for legitimacy. + Serves as the first contact our customers and potential customers have with our… more
- Robert Half Office Team (Fort Worth, TX)
- Description The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This ... position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer...(SLAs) with a high degree of professionalism. 2. Daily contact with agencies and consultants, travel industry suppliers, and… more
- Mass Markets (Killeen, TX)
- …service, tech support, sales, or admin roles + Previous experience in a contact center or government-related environment COMPENSATION DETAILS WANT AN EMPLOYER ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- SAIC (Washington, DC)
- …Civilian Sector in support of the US Department of Transportation. The DOT Tier 1 agent is the first line of contact with the DOT customer base. **As such ... all customers and internal staff. + As an integral point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to assist with the… more
- City of Minneapolis (Minneapolis, MN)
- IT Service Desk Agent I - In-Person Support Print (https://www.governmentjobs.com/careers/minneapolismn/jobs/newprint/5120128) Apply IT Service Desk Agent I - ... + Questions Position Description Serve as the IT Department central point of contact in an in-person walk-in help desk tech hub environment to provide in-person… more
- ASM Global (Columbus, OH)
- …approach across planning, sales, partnerships, hospitality, and merchandise, working with top- tier clients to deliver exceptional experiences. ASM Global, the world ... to make legends happen! THE ROLE The Public Safety Agent participates in the day-to-day functions of securing, directing,...security and public safety in the Greater Columbus Convention Center . The Campus includes 4 Parking Areas, 2 food… more
- CACI International (Orlando, FL)
- Purchasing Agent Job Category: Logistics Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: Up to ... procurement functions for new and existing products within a Tier 1 ERP system. * Expedite material as needed...along with real and potential shortages. * Point of contact for contract and internal manufacturers, managing aspects including… more
- Amazon (New York, NY)
- …real world problems with significant impact? The Generative AI Innovation Center helps AWS customers implement Generative AI solutions and realize transformational ... that harness the power of generative AI. Starting in 2024, the Innovation Center launched a new Custom Model and Optimization program to help customers develop… more
- Amazon (Mountain View, CA)
- Description The Generative AI Innovation Center (GenAIIC) at AWS helps AWS customers accelerate the use of generative AI and realize transformational business ... with Foundational Models. - Scientific publication track record at top- tier AI/ML/NLP conferences or journals Preferred Qualifications - Demonstrated experience… more
- Marriott (Bethesda, MD)
- …and in- center maintenance + Offer technical support for Sales (both in- center and Home Agent ), Customer Care, Loyalty, and the Customer Engagement ... Center support team desktop portfolios + Facilitate Home Agent deployments Maintain tracking and inventory of all hardware assets + Coordinate escalation of… more
- The City of Houston (Houston, TX)
- …extensive use of a video display terminal. All positions in the Houston Emergency Center (HEC) are designated as TIER I (First Responder) employees and will ... TDD device, enter essential call and location information, and Agent 511 Texting software. + Physically locates 9-1-1 telephone...acceptable answer. 11 All positions in the Houston Emergency Center (HEC) are designated as TIER I… more
- State of Connecticut, Department of Administrative Services (Hartford, CT)
- …(https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=7168SH&R1=&R3=) located in Hartford, CT. The Eligibility Contact Center ( Tier 1) ... am - 5:00 pm In your role as a Tier 1 Contact Center Eligibility...the clients in a professional manner. + Assist the agent with difficult, unusual and/or complex case resolution, there… more
- Genentech (South San Francisco, CA)
- …Biology Research AI Development (BRAID) department of Genentech's Computational Sciences Center of Excellence (CS-CoE) organization. This role offers a unique ... role will be developing and applying advanced AI models and sophisticated multi- agent systems to address pressing challenges in regulatory genomics. Key research… more
- WM (Houston, TX)
- …support across the employee lifecycle. **II. Essential Duties and Responsibilities** + Oversee Tier 0 (self-service, knowledge base, virtual agent ) and Tier ... experience managing Tier 0-1 service delivery teams in a Service Center or shared services environment. B. Preferred Qualifications + Familiarity with HR… more
- State of Connecticut, Department of Administrative Services (Hartford, CT)
- …to support our agency. The Eligibility Contact Center ( Tier ... either within DSS or to external teams. As a Tier 1 Eligibility Services Supervisor you will: + Assist...adhere to standard service level KPI's in a high-volume contact center such as: + Average Speed… more
- Abbott (Alameda, CA)
- …for VIP accounts set-up; support the development of and monitor process and calibrates with tier 2 staff and contact center to ensure consistent analysis and ... new customer service center for Lingo products, agent training, system setup, and inbound contact ...the skills and responsibilities of the position. + Prior Contact Center operations knowledge and experience, including… more
- Bosch (Londonderry, NH)
- …duties and responsibilities as necessary. **Qualifications** + Minimum 3 years in a contact center , inside sales or account management customer support role. + ... Bosch, you change lives. **Job Description** The Customer Service Specialist provides Tier 2 Customer Service to consumer and business customers for Bosch… more
- Percepta (Melbourne, FL)
- …* 1 year of previous CRC experience * Problem Resolution in customer contact center environment * Experience handling escalated customer issues an asset ... CRC IVT Escalation Specialist is the single point of contact for Escalated Cases and Customers to address all...calls as needed. * Manage financial assistance requests within agent delegation of authority. Obtain documented Leadership approval if… more
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