- CoxHealth (Lake Spring, MO)
- …experience with computer systems, program management, or statistics ▪ Preferred: Healthcare or Contact Center Analyst experience Skills: ▪ Communication ▪ ... Description :The Analyst is responsible for the daily activities related...Medical Record Navigation ▪ Data analysis and interpretation of contact center data including telephony and Electronic… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …Security Operations - EMEA as a member of the Security Operations Center . Will interface internally with Global Information Security and Global Security Operations ... Crowdstrike. Domain Tools, Microsoft (M365 EXO, Security & Compliance center , eDiscovery, Defender, etc.) and security organizations. Essential Functions Security… more
- CalSTRS (Sacramento, CA)
- Job Posting: Contact Center Analyst State Teachers' Retirement System JC-492695 - Contact Center Analyst STAFF SERVICES ANALYST $3,861.00 - ... for helping others to join the Contact Center Team as a Contact Center Analyst . Customer Service is the first point of contact for CalSTRS'… more
- Wells Fargo (Chandler, AZ)
- **About this role:** Wells Fargo is seeking a Contact Center Technology Business Analyst (Senior Technology Business Systems Consultant) to join the ... Contact Center as a Service (CCaaS) Intelligent Voice Assistant/Routing Product Team. Learn more about career areas and lines of business at wellsfargojobs.com… more
- Principal Financial Group (Des Moines, IA)
- **What You'll Do** As ** Contact Center Workforce (CCWF) Management Analyst ** , you'll optimize the engagement center 's workforce by developing and ... . **Your day will be filled with:** + forecasting and planning assigned contact center workload schedules and respective workforce resources. + analyzing… more
- Stanford Health Care (Newark, CA)
- …Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting Analyst for Contact Center ... developing, and maintaining reporting solutions that provide actionable insights into contact center performance. This role supports operational leaders,… more
- Leidos (Baltimore, MD)
- **Description** Leidos is seeking a **Cloud Contact Center Support Specialist** to be part of the mission solution and help lead SSA's Digital Modernization ... This role is crucial in ensuring the smooth operation of cloud-based contact center services, driving both agent performance and customer satisfaction.… more
- University of Miami (Medley, FL)
- …etiquette, registration completeness and accuracy, and clinical triage and scheduling. + Contact Center QA: Monitors agent calls for quality assurance, including ... . The Department of UHealth Connect has an exciting opportunity for a Call Center Quality Analyst 1 to work in Medley. The Call Center Quality Analyst… more
- EchoStar (Englewood, CO)
- …Mathematics, Statistics, or Business Administration is preferred + Proven experience in a WFM or contact center analyst role, with a focus on forecasting and ... ability to explain complex data to non-technical stakeholders + Knowledge of contact center operations and metrics (eg, AHT, ASA, Shrinkage) + Ability to work… more
- Hackensack Meridian Health (Edison, NJ)
- …related field or equivalent work experience. + Minimum of 1 year of experience in a contact center environment OR a current active Patient Access Center team ... positive change. As a **Workforce Management (WFM) Real Time Analyst ** , you will utilize workforce management tools and...level of service to patients within the Patient Access Center (PAC) environment. Responsible for real time monitoring of… more
- AbbVie (North Chicago, IL)
- …Tok (https://www.tiktok.com/@abbvie) . Job Description Position will be responsible for contact center forecasting, productivity reporting and analytics and will ... act as a consultant to contact center leadership, providing complex information with broad operating latitude. Responsible for effectively administering the… more
- Intuit (San Diego, CA)
- …and support to customers. Join Intuit as a Staff Business Systems Analyst in Customer Success Modern Operations. Intuit's Customer Success team is transforming ... We are seeking an experienced, strategic, and collaborative Staff Business Systems Analyst to support a two-sided professional network at scale. In this critical… more
- Stanford Health Care (Newark, CA)
- …Care is seeking an experienced CCaaS Telephony Analyst to join our Enterprise Contact Center team. The ideal candidate will possess a strong understanding of ... CCaaS ( Contact Center as a Service) solutions, Contact Center , and Telephony technologies, as well as business analysis methodologies. This role will be… more
- Citigroup (Irving, TX)
- …Management Analyst is a seasoned professional role operating within the Contact Center Operations team within our Operations Technology group in Citi. ... + 5+ years experience in an Application Support, Business Analyst , or TPM role. + Provide primary operational support...TPM role. + Provide primary operational support for critical contact center applications, including live chat, chatbot… more
- JPMorgan Chase (Tampa, FL)
- …scheduling, forecasting and real time support for the Payments Solution Center contact centers. As a Workforce Analyst in Payments, you will be responsible ... in a workforce management role + Advanced knowledge of Call Center Operations, Contact Center Metrics, and Workforce Planning practices + Excellent… more
- Stanford Health Care (Newark, CA)
- …You will use a strong understanding of system integrations, particularly in contact center and omnichannel environments, to map current and future-state ... 08 Hour (United States of America) The Business Systems Analyst for ECC Project Management Team supports cross-functional process...solver with excellent organization and prioritization skills; experience with Contact Center as a Service is a… more
- General Dynamics Information Technology (Fairfax, VA)
- …Project Manager + Configuration Management + Configuration Application Manager + Software Configuration Analyst + Contact Center SMEs + Cybersecurity + Data ... roles potentially anticipated within USPS._ + Administrative Support: + Administrative Analyst + Architecture and Engineering + Business Analysts + Business Process… more
- Albany Medical Center (Albany, NY)
- …Day (United States of America) Salary Range: $71,612.39 - $110,999.20 The Epic Analyst is responsible for building, maintaining and modifying Epic and other third ... and assess available technologies to create development specifications. The Epic Analyst evaluates the internal technical needs of the organization and recommends… more
- Entergy (The Woodlands, TX)
- …qualifications of the selected candidate **Job Summary/Purpose:** The Consolidated Security Operations Center (CSOC) Senior Analyst will report to the Supervisor ... Relocation assistance and sponsorship is not provided. The official title for this position will be Info Sec Analyst Sr or Sr Lead depending on the experience and… more
- Robert Half (Cincinnati, OH)
- JOB REQUISITION Americas Delivery Center - Financial Crimes Compliance Experienced Analyst LOCATION AMERICAS DELIVERY CENTER ADDITIONAL LOCATION(S) JOB ... consulting firm. Where We Need You Protiviti's Americas Delivery Center is seeking an Analyst to join...job opening or to apply for a position, please contact us by sending an email to ###@roberthalf.com or… more
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