- Trinity Health (Livonia, MI)
- …Monday-Friday EST._** **ESSENTIAL FUNCTIONS** **Works under the supervision of the Contact Center Phone and Live Chat Manager in the Shared Services ... Shift **Description:** Serves as the first point of customer contact in the HR Shared Services Center ...change applications, audit of HR transactions, telephone support, live chat and colleague portal inquiries and various HR administrative… more
- Trinity Health (Livonia, MI)
- …, colleague portal and e-mail **Works under the supervision of the Contact Center Phone and Live Chat Manager .** Knows, understands, incorporates and ... - $27.70 Serves as the first point of customer contact in the HR Service Center environment...programs and assist with related issues via telephone, live chat , colleague portal and e-mail. Provides prompt solutions, highly… more
- Zoom (San Jose, CA)
- …for the enterprise, and today help people communicate better with products like Zoom Contact Center , Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom ... What you can expect This Lead Product Manager will possess prior messaging product experience and...virtual backgrounds, AI summaries of Meetings to AI assisted chat compose. To further Zoom's innovation in the AI… more
- Trinity Health (Livonia, MI)
- …assist via telephone and e-mail **Works under the supervision of the Contact Center Phone and Live Chat Manager .** Maintains strict confidentiality of ... assigning cases to functional areas within the HR Service Center , which includes the Contact Center...Case Management System. Works under the supervision of the Manager , utilizes knowledge of Health and Welfare, FMLA, Workers… more
- Amalgamated Bank (New York, NY)
- Amalgamated Bank is seeking a Sr. Contact Center Representative! This is a highly visible, high-impact team responsible for every aspect of the consumer and ... has an optimal experience in any situation. The Sr. Contact Center Representative will handle everything from...with mobile and online banking via phone, email and CHAT across all market segments. By joining our team,… more
- Mass Markets (Mesilla, NM)
- …support, inside sales, back-office, chat , or administrative support in a contact center environment + State or Federal work experience COMPENSATION DETAILS ... POSITION OVERVIEW EXPERIENCED CALL CENTER CONTACT TRACING SUPERVISOR SUPPORTING THE...Service Sales Supervisor I work closely with the Operations Manager , ensuring the overall adherence to corporate policies and… more
- CVS Health (Hartford, CT)
- …refer terms, carrier prompts and protocols + 5+ years experience interpreting complex contact center business requirements (voice, chat , co-browse, text/SMS ... part of a team of exceptionally talented engineers accountable for CVS's dynamic contact center environment consisting of Avaya, Cisco, and Five9 technologies .… more
- TD Bank (Greenville, SC)
- …role. **Line of Business:** Personal & Commercial Banking **Job Description:** As a Contact Center Representative III, you ensure every customer feels valued by ... knowledge and/or guidance as it relates to the Colleague's respective speciality contact center pillar (ie Technology, Digital, Fraud, Small Business Banking,… more
- Mass Markets (Dallas, TX)
- …support, inside sales, back-office, chat , or administrative support in a contact center environment + State or Federal work experience COMPENSATION DETAILS ... POSITION OVERVIEW SENIOR CALL CENTER CLIENT ACCOUNT MANAGER SUPPORTING COMMERCIAL...a senior-level position requiring experience in account management of contact center clients. Experience in both … more
- Chartway Federal Credit Union (Virginia Beach, VA)
- …Member Solutions Center for developing Financial Solutions Representatives to meet contact center operational goals. The Member Solutions Center Service ... **Job Title: Bilingual (Spanish) Member Solutions Center (Call Center ) Service Manager...to NPS, Membership Growth, and Retention. Responsible for coaching contact center front-line team members, responds to… more
- The ODP Corporation (Signal Hill, CA)
- **Overview** The Customer Care Center Manager leads a team of non-exempt Customer Care Professionals who deliver outstanding service to our customers via ... inbound/outbound calls, along with email, chat , text and other emerging forms..., text and other emerging forms of communication. The Manager will hire, train, observe, and develop associates who… more
- Service 1st Federal Credit Union (Danville, PA)
- …a hybrid work from home schedule, as set and approved by the positions manager in accordance with the credit union's Remote Work policy. Essential Functions & ... all traditional and digital engagement channels (eg Phone, audio, chat , video and email). + Provides service and information...home schedule, as set and approved by the positions manager in accordance with the credit union's Remote Work… more
- Lincoln Financial Group (Greensboro, NC)
- …their assigned area(s) of Information Technology (IT) infrastructure responsibility (Data Center Services). They will plan, organize, and manage operations to ensure ... accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide...conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at ###@lfg.com if you encounter… more
- PeopleReady (Chicago, IL)
- …lives for the rush of winning new business to join our team as an Account Manager . The Account Manager will identify and sell new business to grow their overall ... of your market. * Research and profile prospective new accounts; use phone, email, chat , and other technologies to sell via both inbound and outbound methods. *… more
- Tractor Supply Company (Brentwood, TN)
- …leadership and oversight for the Customer Solutions Center functions across all contact channels (phone, email, chat , etc.) to deliver revenue and profit ... Director, Customer Solutions Center (Call Center ) **Overall Job Summary**...leadership to 4 Direct reports (Learning & Performance, CSC Manager , Workforce Management Manager & Operations Services… more
- ThermoFisher Scientific (Frederick, MD)
- …impact?** You will join our diversified team to design, implement, and optimize contact center applications in Genesys Engage and Genesys Cloud! Your ... business partners for requirement gathering, design, develop, and implement Genesys Cloud contact center solution end-to-end + Understand business use cases,… more
- Access Dubuque (Dubuque, IA)
- …+ Providing one on one interaction with residents based on preferences. Primary Contact 305285 Shannon Hagensten HR Manager , Human Resources ### Phone Phone ... Life Enrichment Coordinator - Care Center **Mount Carmel Bluffs** 1 Positions ID: 46173...activity and Household rituals. + Leading and participating in Chat Circles with residents and staff in the household… more
- ServiceNow, Inc. (Santa Clara, CA)
- …risks and desired outcomes **Nice to have:** + Experience with Contact Center as a Service (CCaaS), Virual Agent, Chat and Messaging functionality PJ23 ... for their external customers through communication channels such as web, email, chat , telephone, and social media. Our engineers are focused on design, development… more
- Point32Health (Canton, MA)
- …preferred) + Experience with Microsoft Office applications (including Access), Verint and Contact Center Manager Administration or similar systems is ... Point32Health, click here (https://youtu.be/S5I\_HgoecJQ) . **Job Summary** The Program Manager I will take the lead in the data... Chat etc) as they relate to the contact center . Studies should include analysis and… more
- University of Utah Health (Salt Lake City, UT)
- …are integral to our mission. EO/AA_ **The 988/Crisis Line/Warm Line Manager ** will provide administrative support and operational oversight to ensure consistency ... crisis services program. This role will oversee the 988 chat & text program, Utah Crisis Line, and Utah...The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our… more