- Merck & Co. (Rahway, NJ)
- …We're looking for an experienced contact - center leader to shape the customer experience for pet owners using our products and platforms. This is a ... and deliver insights and recommendations to stakeholders.Minimum Qualifications: 5+ years managing customer contact center operations for manufacturers or… more
- Xcel Energy (Eau Claire, WI)
- …time at 8:00 PM. Some weekend shifts are also required.** **Position Summary** The Customer Contact Center Representative plays a pivotal role in ensuring ... electric and gas rate options across multiple service territories. Customer Contact Center Representatives will...after passing a Spanish-language proficiency test. + Previous call center experience is highly desirable. As a… more
- Principal Financial Group (Des Moines, IA)
- …Do** As a ** Customer Experience Specialist 1** in our dental insurance contact center , you will be handling inquiries from our customers related to their ... escalated for resolution. Identifies innovation solutions to improve the customer experience and identifies voice of the...are Monday - Friday 8:00am - 5:00pm CST. Engagement Center hours of operation are Monday-Thursday 7:25am - 6:35pm… more
- Principal Financial Group (Des Moines, IA)
- …We're looking for a Product Manager to join our Digital Contact Center Platform team in the Enterprise Experience Enablement product organization. In this ... Create and execute on the vision and strategy for our enterprise Digital Contact Center Platform capabilities, enabling seamless voice, chat, and video… more
- Stanford Health Care (Newark, CA)
- …extraction, relational database, and other business intelligence tools- Prior healthcare or contact center experience a plus **Required Knowledge, Skills ... Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting Analyst for...and present it in a clear, impactful way. Preferred: Experience with Genesys Cloud CX, NICE inContact, Avaya CMS,… more
- Seattle Children's (Seattle, WA)
- …** + Bachelor's Degree. + 5-7 years of progressive experience in customer service, patient relations, call center , or similar areas. + Experience ... The Director of the Patient Access Contact Center at Seattle Children's provides...suite of tools to enable an outstanding patient scheduling experience . The Director will also be responsible for leading… more
- FirstBank (Lakewood, CO)
- …in Spanish and English **Preferred Requirements** + Previous customer service experience + Working knowledge of call center environment **Knowledge, Skills, ... more and join the team! **A Brief Overview** The Contact Center Representative works in a fast-paced...inquires. **What you will do** + Provide an exceptional customer service experience and actively ensure … more
- Stanford Health Care (Newark, CA)
- …collaborative, curious, results-oriented problem solver with excellent organization and prioritization skills; experience with Contact Center as a Service is ... use a strong understanding of system integrations, particularly in contact center and omnichannel environments, to map...passion for improving operational efficiency and the patient and customer experience is essential. **This is a… more
- GAP Solutions Inc (Madison, WI)
- …+ **High school diploma required.** + **Minimum of** **5 years of specialized experience ** **in a contact center environment handling inbound calls ... stakeholder issues.** + **Working on multiple projects simultaneously in a high-volume contact center .** + **Engaging with diverse stakeholders from various… more
- Home Depot (Atlanta, GA)
- …data science initiatives that drive business profitability, increased efficiencies and improved customer experience . This role assists in the development of the ... analysis, entity recognition, and language modeling to analyze and understand customer interactions. + Hands-on experience with building and fine-tuning… more
- GAP Solutions Inc (Oklahoma City, OK)
- …+ **High school diploma required.** + **Minimum of** **three (3) years specialized experience ** **in a contact center environment answering and responding ... and researching multiple databases.** + **Operating effectively in a high-volume contact center environment.** + **Multitasking, including data entry and… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …handling customer technical complaints to support a positive patient experience and ensure technical complaints are managed with internal timelines, compliance ... across CMR (ie Regulatory) and outside of CMR (ie Customer Care Call Center ). Involves external vendor...degree required (in medical or science-related discipline) or relevant experience may be substituted for degree, when appropriate A… more
- Suburban Propane (Syracuse, NY)
- **Overview** We're looking for a **Call Center Systems Analyst** to join our Contact Center team in **Syracuse, NY** . In this role, you'll manage and ... maintain data across our various Contact Center software applications and call management...serve as the technical liaison between application users and customer care stakeholders, ensuring smooth system performance and effective… more
- MRC Global (Grand Prairie, TX)
- …results. Accountable for the successful execution of safe and efficient Service Center operations, business strategy, customer service, and consistent compliance ... arising from incident investigation and hazard reports. + Prepare the Service Center cost budget and monitor expenditures to ensure compliance. + Monitor workflows… more
- Cupertino Electric (Santa Teresa, NM)
- **Posting Title:** Project Manager - Data Center **Reports To:** Project Executive **Location:** Santa Teresa, New Mexico **Salary Range:** $120,000 to $150,000 ... may vary depending on job-related knowledge, skills, education and experience . The pay scale listed for this position is...but how we do it is everything. **THE DATA CENTER TEAM** We build mission-critical data centers throughout the… more
- Xcel Energy (Minneapolis, MN)
- …**Minimum Requirements** + Bachelor's degree in engineering or equivalent with prior control center experience . + Eight years of electric delivery experience ... Directs and supports the daily real-time operation of the control center , including dispatch functions associated with responding to outages, emergencies, and… more
- GAP Solutions Inc (Atlanta, GA)
- … experience in program or project support, including 3+ years in contact center , law enforcement intake, or operations support environments** + **Demonstrated ... Security Investigations Tip Line (HSITL) is a national intake center for the receipt of alleged criminal or suspicious...suspicious activity. The HSITL is ICE's primary point of contact for the public and select government and non-government… more
- Prysmian (Rocky Mount, NC)
- …international shipments. + Work closely with Business Team and Sales to understand customer needs, making sure that the Distribution Center is aligned and ... process, ensuring that operations run smoothly and internal and customer service metrics are consistently met. This position will...+ BS in related field or 5-10 years work experience in a fast paced Distribution Center … more
- Cupertino Electric (Santa Teresa, NM)
- **Posting Title:** Project Engineer - Data Center **Reports To:** Project Executive **Location:** Santa Teresa, New Mexico **Salary Range:** $65,000 to $85,000 Final ... may vary depending on job-related knowledge, skills, education and experience . The pay scale listed for this position is...but how we do it is everything. **THE DATA CENTER TEAM** We build mission-critical data centers throughout the… more
- GAP Solutions Inc (Sacramento, CA)
- …program or project management experience ** **, including** **5+ years managing contact center or law enforcement/intake operations** **of comparable size and ... Security Investigations Tip Line (HSITL) is a national intake center for the receipt of alleged criminal or suspicious...suspicious activity. The HSITL is ICE's primary point of contact for the public and select government and non-government… more
