- ITW (Troy, OH)
- …Equipment Group LLC is an Illinois Tool Works Inc. subsidiary. **SUMMARY** The Customer Contact Center Manager is responsible for overseeing the daily ... and address customer concerns in a timely manner. The manager directly manages all contact center processes and communication workflows, ensuring they… more
- Sacramento Credit Union (Sacramento, CA)
- TITLE: CONTACT CENTER MANAGER STATUS: EXEMPT DEPARTMENT: CONTACT CENTER REPORTS TO: REGIONAL MANAGER , RETAIL SALES AND SERVICE PAY SCALE: $85,000 ... Union is seeking a dynamic and experienced leader to join our team as a Contact Center Manager . We're looking for someone who thrives in a leadership role… more
- NTT America, Inc. (Chicago, IL)
- …of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Contact Center Manager - Business Contact Center ... in Chicago, Illinois (US-IL), United States (US). We seek an experienced ** Contact Center Manager ** with a demonstrated understanding of customer service and… more
- Mass Markets (Wichita, KS)
- …as a trusted partner in the industry. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO ... contact center . This leadership role is responsible for ensuring service excellence, operational efficiency, and client satisfaction across multiple campaigns.… more
- Wells Fargo (Irving, TX)
- …grow your career" in the US **About this role:** Wells Fargo is seeking a ** Contact Center Sales Associate Manager in Merchant Services Central Sales** as ... part of Consumer Lending. We are seeking a dynamic and results-driven Contact Center Sales Associate Manager to lead a team of sales professionals within our… more
- US Tech Solutions (Sunnyvale, CA)
- **Job Description:** + The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of ... contact center operations. This role requires a...contact center operations. This role requires a blend of project...continuous improvement of operations. + Prior Experience in 1:1 contact center operations. + Proven ability to… more
- Comerica (Auburn Hills, MI)
- Job Description Technology Manager , Contact Center Comerica is seeking a highly skilled and strategic technology leader to join our team as Manager , ... optimizing and enhancing the technology stack that powers our contact center operations. You will oversee Amazon...cost, and ongoing operational plans and cost). The Technology Manager also oversees client, customer, and vendor relations to… more
- Financial Center First Credit Union (Indianapolis, IN)
- POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center Manager PAY GRADE: 7 DEPARTMENT: Contact Center FLSA STATUS: ... or call center environment, familiar with related policy and procedures + Contact Center Representative I - Less than 2 years of similar or related Financial… more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- Assists the Director of Contact Center Operations to effectively manage the contact center and provides direct supervision and leadership to Contact ... to ensure adequate coverage and most effective, efficient use of Contact Center Triage Consultants + Possesses strong customer service skills, knowledge of… more
- Vibe Credit Union (Novi, MI)
- …fullest potential through ongoing coaching and development. As the Digital Services Manager , you will be responsible for delivering exceptional service to both ... + Lead, coach, and motivate a team of call center agents to achieve performance targets. + Conduct regular...+ Operations Oversight: + Monitor and manage daily call center operations to ensure efficient handling of inbound and… more
- Cognizant (Austin, TX)
- **About the role** As a Nice Contact Center Architect, you will make an impact by designing and developing solutions using Nice technologies or similar ... technologies. You will be a valued member of the Contact Center team and work collaboratively with.... Possess extensive experience with NICE technologies including Policy Manager NICE ContactEngine NICE SAT Matrix NICE Engage NICE… more
- Mass Markets (Garden City, GA)
- …Client Services Manager to serve as the primary liaison between our BPO contact center and our clients. You will be responsible for managing client ... experience in client services or account management in a BPO or contact center . + Strong relationship management and communication skills. + Ability to analyze… more
- Cognizant (Minneapolis, MN)
- **About the role** We are seeking an **Amazon Connect Contact Center Lead** with 10 to 12 years of experience to join our team in an onsite work model. The ideal ... solutions to solve those needs. . Lead the implementation of Contact Center Transformation solutions that meet business requirements, leveraging Amazon Connect… more
- Sprinklr (SC)
- …Fortune 100. Learn more about our culture here: The Sprinklr Way. **Job Description** ** Contact Center experience is required for this role.** Working on the ... **Platinum Support Team** the **Support Account Manager ** is the main technical support contact ...makes you qualified?** + **Experience deploying Voice and Non-Voice Contact center applications** like Genesys Engage, Amazon… more
- City National Bank (Phoenix, AZ)
- …impersonations, forgeries, etc. * Resolves clients' complaints, and escalates to Client Contact Center Manager , management at banking office/department, or ... Escalates email issues, as necessary, to appropriate business units. Informs Client Contact Center Manager , Relationship Managers, and other bank areas such… more
- ChenMed (North Miami Beach, FL)
- …the appropriate date that the patient is medically discharged and update as appropriate. + Contact the center manager to arrange for a follow-up PCP ... + Introduces self to patient/family and explains Nurse Case Manager 's role and processes to contact the...providers + Communicate discharge to all stakeholders including PCP, Center Manager and Community Case Manager… more
- Air National Guard Units (Fort Smith, AR)
- …as the Operations Directorate's Resource Advisor (RA). Serves as primary point of contact for Responsibility Center Manager (RCM) and Comptroller personnel ... This National Guard position is for a FLIGHT SERVICES MANAGER (Title 5), Position Description Number T5912200 and is...visiting a VA Regional Office, contacting a VA call center or online. If claiming over 30% disability a… more
- Oriental Bank (San Juan, PR)
- …Technical Proficiency: Experience with Interactive Teller Machines management tools (NCR Network Manager ), Contact Center tools (Cisco, Avaya, Finesse) ... fields required. + Experience: Three (3) years of experience in Call Center / Contact Center , Branches, and/or retail channels management environment. One… more
- Entergy (Hammond, LA)
- …cases to appropriate Tier 2 or Tier 3. + Participates in cross-training. Works with Contact Center Manager to identify a minor set of responsibilities to ... process please click **here (###@entergy.com?subject=Accessibility)** and provide your name, contact number, the accommodation requested and the requisition number… more
- City National Bank (Newark, DE)
- …situations and issues requiring escalation. Escalates issues to Client Care Lead, Client Contact Center Management and Relationship Manager , as necessary. * ... Provide guidance to clients on issues requiring immediate attention. Inform Client Contact Center Management of potential problem situations and issues requiring… more
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