- Liberty Latin America (PR)
- **What's the role?** As a Contact Center Supervisor you will be responsible to own the day-to-day management of a team of Contact Center ... implementation of initiatives planned to satisfy the customer's needs. Coordinate that Contact Center Representatives are knowledgeable on service policies and… more
- Canon USA & Affiliates (Chesapeake, VA)
- …PM - 9 PM EST (occasional Saturdays) Canon ITS is seeking a dynamic and motivated Contact Center Supervisor to lead a team within our Sales Support Group. ... education - 2-5 years of recent supervisory experience, preferably in a contact center environment - 1-2 years of sales or upselling experience - Experience… more
- Mass Markets (Mesilla, NM)
- …ourselves as a trusted partner in the industry. We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents in ... POSITION RESPONSIBILITIES Key Responsibilities: + Supervise and support a team of contact center agents to meet performance targets and client SLAs. + Monitor… more
- Duquesne Light Company (Pittsburgh, PA)
- …innovation and outcomes. We want you to join our team! **Position Summary:** The ** Contact Center Supervisor ** is responsible for managing and overseeing a ... team of call center representatives, ensuring that they meet our high standards...identify improvement opportunities + Assist the Credit and Collections Supervisor in overseeing the daily performance of credit related… more
- Hackensack Meridian Health (Neptune City, NJ)
- …mission to transform healthcare and serve as a leader of positive change. The ** Supervisor , Contact Center ** will be responsible for the daily supervision ... and coordination of the Patient Access Center , a fast-paced centralized contact ...key performance metrics for both quality and production. The supervisor will work towards effectively managing resources, schedules, staff… more
- University of Miami (Medley, FL)
- …Miami/UHealth Department of Uhealth Connect has an exciting opportunity for a Full Time Supervisor , Contact Center to work Remotely. The individual in this ... position is part of the UHealth Connect Contact center and will be responsible for supporting functions that assist in creating and driving a culture of empathy,… more
- Mass Markets (Las Cruces, NM)
- …pre-employment test. - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Contact Center Supervisors are responsible for the day-to-day activity and ... Ability to work in a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers to enhance performance and… more
- Amazon (Tempe, AZ)
- …our inbound and outbound and administrative (back office) centralized patient support center - Model the ideal team member experience through excellent on-boarding, ... goals and action plans - Partners with Leadership to help determine operational center strategies by evaluating team results and objectives. - Maintains and improves… more
- M&T Bank (Williamsville, NY)
- …** ** **Overview:** This position is the first level of management within the Contact Center . Directs the daily workflow of an assigned unit of between ... **: Hybrid (Tues + day of choice in-office) at Amherst Center ** **Schedule** **: Open availability required. Typical shifts are Monday-Friday, 9AM-5:30PM… more
- ASM Research, An Accenture Federal Services Company (Frankfort, KY)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Mass Markets (Mesilla, NM)
- …as a trusted partner in the industry. We are looking for experienced call center contact tracing supervisors to support commercial and public sector clients. ... to report to work at one of our physical contact center locations. To be considered for...DOES SOMEONE IN THIS ROLE DO? The Customer Service Supervisor position is responsible for ensuring call quality from… more
- TruGreen (Rochester Hills, MI)
- …customer focus in a way that peers can learn from and replicate + Supports the Contact Center Supervisor (and other leaders as required) in monitoring sales ... employer of choice and "a great place to work!" **Position Overview** The Contact Center Sales Team Lead is a hybrid role sharing dual responsibilities for sales… more
- Paychex (St. Petersburg, FL)
- …+ Bachelor's Degree - Preferred + Required: 3 years of experience in Leading contact center supervisor level leaders and individual contributors. + Required: ... Responsibilities + Provides the strategic direction and leadership to the contact center organization responsible for achieving best in class service. + Develops… more
- Central Maine Medical Center (Lewiston, ME)
- …every day. Central Maine Healthcare is seeking a supervisor to join our Patient Contact Center team! This is a Full Time, benefits eligible position. The ... Supervisor of the Patient Service Contact Center (PSCC) is responsible for the strategic implementation and management of a Patient Service Contact … more
- Enterprise Mobility (St. Louis, MO)
- …enhance coaching, communication, and leadership while learning about our company and the contact center environment. The Supervisor Trainee program offers ... excited to announce we currently have openings for our Supervisor Trainee program! This program is designed to build...immersed in the culture of Enterprise Mobility and our contact center through booking quality reservations for… more
- CommonSpirit Health (Erlanger, KY)
- …for the overall day to day supervision for a team of HR PR Support Center Representatives within the HR PR Shared Services Center . Accountable for increasing the ... first call resolution rate, accuracy rate and other support center measures by efficiently delivering quality services. Work with...complaints. + Ensure accuracy and efficient use of support center tools and systems and adherence to all processes… more
- State of Michigan (Lansing, MI)
- …or Human Resources Customer Service Supervisor 10 06 How many years of contact center experience do you have as a customer service representative answering ... to your resume/application. Please limit your response to one page maximum: You are the supervisor in a contact center . You arrive to work at 10 am due to an… more
- Rush University Medical Center (Chicago, IL)
- …well-established procedures and demonstrating independent judgement and execution. The Access Center Supervisor must possess broad and comprehensive knowledge, ... in customer relationship management (CRM) processes, while providing feedback on Genesys contact center workflows to improve overall operational performance. *… more
- Sunnova Energy International Inc. (Houston, TX)
- …Technology Support Specialist position is an individual production position and reports directly to a Contact Center Supervisor . The workday as a TSS may be ... Qualifications + A Bachelor's Degree is preferred. + Previous call center experience preferred. + Bi-lingual (English and Spanish) preferred. + Salesforce.com… more
- State of Colorado (Pueblo, CO)
- Correctional Youth Security Supervisor III - Pueblo Youth Services Center Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/5016924) Apply ... Security Supervisor III - Pueblo Youth Services Center Salary $2,601.69 Biweekly Location Pueblo, CO Job Type...contact with agency when necessary. Act as Facility Supervisor , guiding all operations when Director and Assistant Director… more
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