- Comerica (Frisco, TX)
- …seeking a highly skilled and strategic technology leader to join our team as Manager , Contact Center Technologies. In this role you will be responsible ... Technology Manager , Contact Center Comerica...efficiencies and reduce overall expense. * Partner with innovation team to test and learn emerging technology and its… more
- ITW (Troy, OH)
- …Equipment Group LLC is an Illinois Tool Works Inc. subsidiary. **SUMMARY** The Customer Contact Center Manager is responsible for overseeing the daily ... and address customer concerns in a timely manner. The manager directly manages all contact center...and drive continuous improvement in service delivery. Additionally, the manager monitors key performance indicators, supports team … more
- State of Michigan (Lansing, MI)
- State Administrative Manager 15 - Contact Center ...10 Please describe a time when you supported a team member's growth. What steps did you take and what ... Technology Section Print (https://www.governmentjobs.com/careers/michigan/jobs/newprint/4914002) Apply State Administrative Manager 15 - Contact Center … more
- Qualtrics (Seattle, WA)
- …that's work worth doing. **Senior Product Manager - (Omnichannel Analytics - Voice & Contact Center Data)** **Why We Have This Role** + The Customer Care ... customer experiences across all interaction channels. As a Product Manager focused on Omnichannel Analytics, you will lead the...ingesting, analyzing, surfacing insights from Omnichannel contact center data and drive action. **Our Team 's… more
- Walmart (Bentonville, AR)
- **Position Summary ** **What you'll do ** ** Contact Center , Manager ** **_Onsite role_** You will WOW us if you + Are relentless when it comes to customer ... will be responsible for day-to-day supervision of 3rd party contact center providers to support delivery of...and cross functional projects for the Customer Service Call Center Operations to completion. The Outsource Operations Manager… more
- NTT America, Inc. (Chicago, IL)
- …are currently seeking a Contact Center Manager - Business Contact Center to join our team in Chicago, Illinois (US-IL), United States (US). We ... seek an experienced ** Contact Center Manager ** with a...professional, customer centric service to external and internal customers. ** TEAM SUPERVISION:** + Work closely with NTT DATA Management… more
- Penn State Health (Hershey, PA)
- …status, and family medical or genetic information._ **Union:** Non Bargained **Position** Manager - Corporate Services Contact Center **Location** US:PA: ... OF POSITION:** Responsible for providing 365-day coverage from 6:00am-10:00pm for the Contact Center responsibilities including Careline, MD Network, and Patient… more
- Lilly (Indianapolis, IN)
- …to make life better for people around the world. Lilly Patient Services Associate, CSP Contact Center Lilly Patient Services (LPS) is a center of excellence ... adherence and persistency, and deliver industry-best customer experiences. The Associate, CSP Contact Center is responsible for the successful execution of… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center ** : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... research. **Organization:** Medicine O/P Admin #1 **Job Summary:** The Manager , Patient Care Services is a leadership role that...experienced peers and other members of the health care team . . **Hours:** Monday - Friday Day Shift **Department… more
- United States Senate Federal Credit Union (Alexandria, VA)
- …Union policies and procedures, manages the day-to-day organization and direction of either the Contact Center or Branch Experience team . Ensures that MSR's ... coordinating experience team assignments for Branches or Contact Center ensuring adequate coverage. + Assists...discriminated against on the basis of disability. Keyword: Call Center Manager From: United States Senate Federal… more
- Mary Greeley Medical Center (Ames, IA)
- Lifepoint is seeking a PRN Case Manager to work at Mary Greeley Medical Center on the Acute Rehab unit. If you, or someone you know, might be interested in ... learning more about this opportunity, please contact : Julie Roberts Program Director, Acute Rehabilitation Unit Lifepoint Health ### Apply here- PRN Case Manager … more
- US Tech Solutions (Sunnyvale, CA)
- **Job Description:** + The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of ... contact center operations. This role requires a...intake and execution of requests impacting 1:1 support operations team . (weekly evaluation, summary of intake, Trend analysis &… more
- First Horizon Bank (Knoxville, TN)
- …of a designated team of virtual customer service agents located in a contact center setting. This position would have approximately 15 direct reports and is ... responsible for the team 's adherence to corporate attendance and employment policies. A...week. **ESSENTIAL DUTIES AND RESPONSIBILITIES** + Coaches and supports team with a goal of continuous growth and skill… more
- Penn Medicine (Lititz, PA)
- …and provides feedback to Supervisor Manager . + Assists Supervisor in monitoring Contact Center Specialist phone calls for call quality and accuracy when ... effective relationships with key customers. + Monitors real time team performance to drive service level goals. Prepares reports...supervisor manager throughout onboarding process when the Contact Center Trainer is not available or… more
- Mass Markets (Mesilla, NM)
- …as a trusted partner in the industry. We are looking for experienced call center contact tracing supervisors to support commercial and public sector clients. ... for the attendance, performance, and process adherence of a team of 15-25 contact tracing representatives. This...to report to work at one of our physical contact center locations. To be considered for… more
- Fairview Health Services (St. Paul, MN)
- **Job Overview** **Overview** The Director of Contact Center Operations provides leadership and accountability for the contact center . The Director of ... experience and help assure the overall strength of the contact center . Major functions typically include scheduling,...progressive leadership with 3 of those years at a manager or director level. + Must have extensive knowledge… more
- CoreSite (Chicago, IL)
- …compliance audits, team training, and facility financials. The Senior Data Center Manager will assist the Market Director in developing financial OPEX ... leader in CoreSite's Operations team , the Senior Manager - Data Center Operations is responsible...in facility budgeting and forecasting. + Experienced vendor and contact manager . + Experienced in the design,… more
- M&T Bank (Buffalo, NY)
- …onsite and in person collaboration the other three days._ Manages the activities of our Contact Center Technology support team (ECCI - Off The Hook) ... major project activities. Remain current on activities outside the team that may impact the team or...experience and 3 years' leadership experience + **Extensive** **Call Center Technology or Contact Center … more
- Mass Markets (Dallas, TX)
- …pre-employment test. - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Contact Center Supervisors are responsible for the day-to-day activity and ... communication skills, we need your help in managing call center customer service agents. While your team ...a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers… more
- Amazon (Herndon, VA)
- …shape the future of the AWS profile and tempo to which we deliver. Data Center Community is growing the One-Intake Program team function in scale and complexity ... is seeking a highly-skilled & driven Technical Program Manager who will help drive the team ...experience as the primary focus. Key job responsibilities Data Center Community is growing the One-Intake Program team… more
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