- Dignity Health (Phoenix, AZ)
- …of statistical information. Ability to lead a team and provide supervision. + Proficient in contact center workforce management tools such as Aspect, ... **Preferred:** + 2 years experience administrating a cloud workforce management platform in an Omni-channel contact center of at least 100 agents. + Lean… more
- Academy Sports + Outdoors (Katy, TX)
- …field study or equivalent years' of work-related experience Work Experiences: + 8+ years of contact center workforce management experience with 4 years ... of management experience required + Contact Center Retail/e-commerce experience a plus Skills:...of customer satisfaction through highly effective scheduling + Oversees workforce management team to provide guidance and… more
- Extra Space Storage (Midvale, UT)
- …greater strongly preferred . 2+ year's experience in a multi-channel contact center . Previous Workforce Management experience preferred . Strong ... the aforementioned location** **.** **Minimum of 1 year of experience required in Workforce Management , specifically in real-time operations.** ** ** The … more
- Chewy (Plantation, FL)
- …experience in lieu of degree). + 2-3 years of multi-channel contact center management experience ( Workforce Management strongly preferred), with ... leader who excels in improving operational efficiency through advanced workforce management approaches. As a key team...+ Ability to make agile judgment decisions in ambiguous contact center performance conditions. + Proven analytical… more
- Chewy (Dallas, TX)
- …experience in lieu of degree) + 2-3 years of multi-channel contact center management experience in ( Workforce Management strongly preferred), ... **Our Opportunity:** Chewy is looking for a **Team** **Manager, Workforce Management ** to join the best customer...Ability to make agile judgement decisions in ambiguous situations contact center performance conditions. + Proven analytical… more
- Lowe's (Mooresville, NC)
- …Center (SSC). *Design, development, deployment and operationalization of all aspects of contact center workforce management . *Proactive identification ... Business, Industrial Engineering and 11-15 Years More Than 12 Years Experience in Contact Center Workforce Management or Operations Support function +… more
- UGI Corporation (Cleveland, OH)
- …and Experience Required: + High School education or GED. + 2 years of previous contact center workforce management experience. Working Conditions: + Work ... and this is a hybrid role. Posting Job Summary: The Workforce Management Real-Time Specialist monitors inbound contact traffic and takes action to maintain… more
- Capgemini (El Paso, TX)
- …in the Contact Center space: to include, Contact Center Operations, Workforce Management (WFM), Content and Knowledge Management ... operating Contact Centers. + Experience in crafting Contact Center solutions closely with leads and...on technical solution architecture and design, including telephony, CRM/KM, workforce management , staffing model development, etc. +… more
- Zoom (Salt Lake City, UT)
- …Strong business and technical acumen with demonstrated experience within the CX industry including Contact Center , Workforce Management , Workforce ... About this Role Zoom is looking to grow its global Contact Center Solution Engineering team, seeking a talented Partner Consulting Solution Engineer with deep… more
- Zoom (Carson City, NV)
- …Strong business and technical acumen with demonstrated experience within the CX industry including Contact Center , Workforce Management , Workforce ... What to Expect Zoom is looking to grow its Global Contact Center Solution Engineering team, seeking a talented Global Partner Consulting Solution Engineer with… more
- Mass Markets (FL)
- …KPIs, and leading enterprise-level initiatives + Advanced understanding of contact center technologies, workforce management tools, CRM systems, and ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT… more
- The Walt Disney Company (San Antonio, TX)
- …related disciplines is a plus. + 8+ years minimum experience in contact center operations, workforce management , or software administration + 5+ years ... configure the IEX WFM software platform used by the contact center . This involves configuring system settings,...and adherence. + Collaborate with the Operations and BPO management teams to align the configuration of the WFM… more
- Lincoln Financial (Nashville, TN)
- …- Minimum Required * 3 - 5+ Years experience in a contact center with progressive workforce management experience, with an emphasis on scheduling ... Protection business. Background Details As a Consultant on the Workforce Management team, you will serve as...* Lead the creation, optimization, and continuous refinement of contact center representative schedules based on forecasts,… more
- Enterprise Mobility (St. Louis, MO)
- …**Responsibilities** + Analyze, interpret, and validate data using internal workforce management and contact center applications to create short-term and ... Services Division for Enterprise Mobility currently has an exciting opportunity** **for Workforce Management Analyst!** **ABOUT THE ROLE** The Workforce … more
- Comerica (Auburn Hills, MI)
- …industry + Familiarity with data analytics and reporting tools for contact center insights + Knowledge of quality and workforce management platforms ... Job Description Technology Manager, Contact Center Comerica is seeking a...partners and/or colleagues. Technology/Operational/Risk Control + Cultivate good system management disciplines including clearly defined and documented roles and… more
- Meta (Frankfort, KY)
- …Vendor 26. 6. Forecast development and implementation 27. 7. Workforce management and contact center tooling **Public Compensation:** $180,543/year to ... enhancements. 12. Provide technical support for existing reports, dashboards, or internal workforce management tools. 13. Identify and analyze industry or… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... center operation to include three years in a workforce management analyst role + Experience with...planning tools) + Previous blended (voice, email, and chat) Contact Center quality quantification experience preferred +… more
- Amazon (Goodyear, AZ)
- … Program Manager will lead and scale Amazon's Glocal Security Operations Center (GSOC) Workforce Management Program, overseeing program deliverables ... expertise, and operational management , requiring extensive experience in workforce management and emergency operations environments. This full-time, on-site… more
- Sprinklr (FL)
- …Bots, and business APIs. + Deep hands-on experience with contact center channels (inbound, outbound, workforce management , digital channels). + ... verticals. You should have a strong understanding of technology such as CCaaS, Contact Center , Telephony, Voice, CPaaS, CRM systems, Social Media Service Clouds,… more
- V2X (Springfield, VA)
- …located in the National Capital Region (NCR). Support includes program management , workforce and security support services, logistics, environmental and ... Responsibilities V2X is seeking a fully qualified and experienced Workforce Support Center Manager (WSCM) to support...WSCM shall serve as the Government's first point of contact for all workforce support services requirements.… more
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