- Dignity Health (Phoenix, AZ)
- …of statistical information. Ability to lead a team and provide supervision. + Proficient in contact center workforce management tools such as Aspect, ... **Preferred:** + 2 years experience administrating a cloud workforce management platform in an Omni-channel contact center of at least 100 agents. + Lean… more
- Pearl Interactive Network (Columbus, OH)
- …Site Managers (OSM)** is responsible for overseeing daily contact center functions, ensuring optimal workforce management , maintaining quality ... field (preferred). + 4 - 5 years of experience in contact center operations, workforce management , or a similar role. + Proven expertise in contact… more
- CVS Health (Providence, RI)
- …teams. You will have the responsibility of upwards of 2,000 colleagues; covering Strategy, Contact Center , Workforce Management , and Knowledge and ... own all P&L responsibilities, and you will be responsible for overseeing CVSH Contact Center Operations at the highest level, directing and driving strategic… more
- Qualtrics (Seattle, WA)
- …or On-prem Contact Center infrastructure, including: CCaaS platforms, Workforce Management (WFM) solutions, ACDs (Genesys, NICE inContact, Five9, Avaya, ... role, preferably in tech/software. + 5-7 years of product management experience, preferably in contact center...years of product management experience, preferably in contact center technology, unified communications, analytics, or… more
- Capgemini (El Paso, TX)
- …in the Contact Center space: to include, Contact Center Operations, Workforce Management (WFM), Content and Knowledge Management ... operating Contact Centers. + Experience in crafting Contact Center solutions closely with leads and...on technical solution architecture and design, including telephony, CRM/KM, workforce management , staffing model development, etc. +… more
- Mass Markets (FL)
- …KPIs, and leading enterprise-level initiatives + Advanced understanding of contact center technologies, workforce management tools, CRM systems, and ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT… more
- UGI Corporation (Cleveland, OH)
- …teams that meets high standards of quality and data integrity. + Workforce Management of Contact Center Activities - Provides recommendations for the ... timely. + Communications - Keeps leadership informed and produces management reports on contact center ...produces management reports on contact center activity which may include workforce planning,… more
- Enterprise Mobility (St. Louis, MO)
- …**Responsibilities** + Analyze, interpret, and validate data using internal workforce management and contact center applications to create short-term and ... Services Division for Enterprise Mobility currently has an exciting opportunity** **for Workforce Management Analyst!** **ABOUT THE ROLE** The Workforce … more
- BlueCross BlueShield of North Carolina (NC)
- …healthcare payer operations, including claims processing, member management , end-to-end Workflow, contact center strategies and workforce management ... long-term strategic perspective that guides the technology vision to enable our Contact Center and Back-office transformation. Our operations team, that includes… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... center operation to include three years in a workforce management analyst role + Experience with...planning tools) + Previous blended (voice, email, and chat) Contact Center quality quantification experience preferred +… more
- Bridgestone Americas (Brook Park, OH)
- …start-up and turn-around business situations. + Expertise in contact center information technology, telephony, workforce management , associate ... **Other Qualifications to include, but not limited to:** + Workforce Management + Customer Service & Experience...media, and escalated complaint solutions. + Contact Center Technology Solutions: such as telephony, knowledge management… more
- Sprinklr (New York, NY)
- …Bots, and business APIs. + Deep hands-on experience with contact center channels (inbound, outbound, workforce management , digital channels). + ... verticals. You should have a strong understanding of technology such as CCaaS, Contact Center , Telephony, Voice, CPaaS, CRM systems, Social Media Service Clouds,… more
- V2X (Springfield, VA)
- …located in the National Capital Region (NCR). Support includes program management , workforce and security support services, logistics, environmental and ... Responsibilities V2X is seeking a fully qualified and experienced Workforce Support Center Manager (WSCM) to support...WSCM shall serve as the Government's first point of contact for all workforce support services requirements.… more
- Needham Bank (Needham, MA)
- Job Descriptions: This contact center leadership position is responsible for the evaluation and analysis of the CCC (Customer Care Center ) and BCC (Business ... of call criteria and evaluates performance against call standards that utilizes a contact center industry standard for consistency in operational outcomes. +… more
- V2X (Springfield, VA)
- …and professionalism. Responsibilities + V2X is seeking a qualified and experienced Workforce Support Center Manager (WSCM) to support this contract. The ... WSCM shall serve as the Government's first point of contact for all workforce support services requirements. The WSCM shall demonstrate knowledge and experience… more
- Access Dubuque (Dubuque, IA)
- …to include six 7+ years of workforce management (WFM) experience in a contact center with at least 4 years of leadership experience in workforce ... and their work for a high-volume contact center . + Leverage data analytics and workforce ...call center escalations. + Knowledge of automated workforce management tools (preferably Genesys Pure Cloud)… more
- Sedgwick (Dublin, OH)
- …to include six 7+ years of workforce management (WFM) experience in a contact center with at least 4 years of leadership experience in workforce ... and their work for a high-volume contact center . + Leverage data analytics and workforce ...call center escalations. + Knowledge of automated workforce management tools (preferably Genesys Pure Cloud)… more
- ITW (Troy, OH)
- …Center technical partners to manage and configure omnichannel contact center systems. Experience with case management systems, telephony systems, call ... Group LLC is an Illinois Tool Works Inc. subsidiary. **SUMMARY** The Customer Contact Center Manager is responsible for overseeing the daily operations of… more
- Mass Markets (Dallas, TX)
- …products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT ... pre-employment test. - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Contact Center Supervisors are responsible for the day-to-day activity and… more
- Mass Markets (Mesilla, NM)
- …products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT ... as a trusted partner in the industry. We are looking for experienced call center contact tracing supervisors to support commercial and public sector clients.… more
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