- USAA (Phoenix, AZ)
- …decision-makers. What sets you apart: Accomplished leader with expertise building a large contact center Advanced technology skills using AI or IVR technology in ... Influences and executes claims servicing solutions across process, technology, workforce , third party, and/or analytics in support of P&C...a contact center environment Experience building, developing, and… more
- USAA (Plano, TX)
- …within 90 days. What sets you apart: Experience leading large-scale contact center operations (100+ agents) with hybrid/remote workforce management and ... teams? We are seeking a dedicated Director to lead a large-scale, multi-carrier contact center team serving businesses across all 50 states. In this… more
- Unknown (San Jose, CA)
- …About the Company Renowned advisory firm specializing in customer experience & contact center solutions Industry Management Consulting Type Privately ... enterprise clients and driving early-stage revenue within the CX advisory and contact center outsourcing practice. The successful candidate will be responsible… more
- Vaco by Highspring (Framingham, MA)
- …headquartered (or with a major hub) in Framingham, Massachusetts -a vibrant center for retail and distribution. Our company is dedicated to providing exceptional ... Specialist to design and deliver impactful training programs for our retail workforce . Position Summary The Learning & Development (L&D) Specialist plays a key… more
- Emory Healthcare/Emory University (Atlanta, GA)
- **Description** **RESPONSIBILITIES:** + The Director, Contact Center Workforce Management is responsible for leading, developing, and optimizing ... workforce management operations within the contact center . + This role is accountable for strategic workforce planning, forecasting, scheduling, and… more
- DXC Technology (Plano, TX)
- …Job Functions:** + Oversees the day-to-day operations of the contact center operations Workforce Management team supporting multiple clients + ... related field preferred + Nine or more years of workforce management experience in contact center operations environments + Five or more years of… more
- AbbVie (Austin, TX)
- …+ Experience with Nice inContact + Capacity Planning/forecasting experience is strongly desired + Contact Center workforce management experience in a ... of back-office workforce management , capacity planning/forecast modeling for contact center operations and business utility functions + MS Excel skills… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …Administration, or a related field Experience - + 5+ years of experience in workforce management , contact center analytics, or operations strategy. ... Administration, or a related field Experience - + 8+ years of experience in workforce management , contact center analytics, or operations strategy. + 5+… more
- Capgemini (El Paso, TX)
- …in the Contact Center space: to include, Contact Center Operations, Workforce Management (WFM), Content and Knowledge Management ... operating Contact Centers. + Experience in crafting Contact Center solutions closely with leads and...on technical solution architecture and design, including telephony, CRM/KM, workforce management , staffing model development, etc. +… more
- Capital One (Richmond, VA)
- …GED or equivalent certification + At least 3 years of experience in Workforce Management or Contact Center environment + At least 5 years of experience ... to provide visibility, insights, and recommendations on Channels & Workforce contact center data design;...in Contact Center Operations or Contact Center Management **At this… more
- TAD PGS, Inc. (Washington, DC)
- …cloud CCaaS platforms). + Experience in managing and optimizing contact center operations, including workforce management , quality monitoring, and ... management framework and a deep understanding of contact center technologies and operations. The ideal...center agents to maintain a skilled and effective workforce . Benefits offered vary by contract. Depending on your… more
- ABBTECH Professional Resources, Inc. (VA)
- …cloud CCaaS platforms). + Experience in managing and optimizing contact center operations, including workforce management , quality monitoring, and ... management framework and a deep understanding of contact center technologies and operations. The ideal...center agents to maintain a skilled and effective workforce . **Position Details:** + Pay Rate / Range: $70… more
- Leidos (Gaithersburg, MD)
- …cloud CCaaS platforms). + Experience in managing and optimizing contact center operations, including workforce management , quality monitoring, and ... management framework and a deep understanding of contact center technologies and operations. The ideal...center agents to maintain a skilled and effective workforce . **Please Note:** **The program budget salary for this… more
- DriveTime (Tempe, AZ)
- …working relationships. **Nice to Haves.** + Experience with Genesys or other contact center platforms. + Workforce management or call center ... will be responsible for developing and maintaining accurate forecasts for our contact center , helping drive staffing, planning, and strategic decision-making… more
- Capgemini (Atlanta, GA)
- …€22.5 billion. **Job:** **Organization:** _INVENT PEOPLE S&T_ **Title:** _Capgemini Invent - Contact Center - Management Consultant_ **Location:** _NY-New ... **ROLE TITLE:** **_Managing Consultant - Contact Center (_** _NYC, ATL, CHI,...target state operating models, spanning channel strategy, interaction design, workforce transformation, performance management , and technology enablement.… more
- Motion Recruitment Partners (West Des Moines, IA)
- Workforce Management Analyst/Call Center WEST DES MOINES, Iowa **Hybrid** Contract $46.53/hr - $52.43/hr Outstanding long-term contract opportunity! A ... well-known Financial Services Company is looking for a Workforce Management Analyst/Call Center in...analytical skills for building and interpreting forecasts using historical contact volume and handle time data.* Experience with work… more
- GE Appliances, a Haier company (Louisville, KY)
- … resolution (FCR), and CSAT. **Remote Workforce Enablement (10%):** + Manage the contact center Digital Technology team, consisting of an IT leader with 15 ... and execute an enterprise AI strategy across all areas of our contact center organization-including Service, Home Delivery, Parts, Builder Support,… more
- Eversource Energy (Windsor, CT)
- …with call center technology and telephony equipment, including ACD, IVR, Workforce Management and Quality Assurance tools\. + Demonstrate familiarity with ... above and beyond for our customers in a 24/7 Contact Center setting\. This professional position is...and increase customer satisfaction\. + Works collaboratively with the Workforce Management team to ensure appropriate staffing… more
- Newegg Inc. (Diamond Bar, CA)
- …Data Analysis & Reporting + Extract, analyze, and interpret large data sets from contact center platforms (eg, Genesys Cloud, Amazon Connect, CRM, WFM) to track ... all reporting aligns with established KPIs, SLAs, and business goals across global contact center operations. Systems Administration & Support + Serve as the… more
- Mass Markets (Killeen, TX)
- …products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT ... of a globally expanding, industry-leading organization. We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents in… more
