- Amazon (Goodyear, AZ)
- Description The Workforce Management Program Manager will lead and scale Amazon's Glocal Security Operations Center (GSOC) Workforce Management Program, ... analytical expertise, and operational management, requiring extensive experience in workforce management and emergency operations environments. This full-time, on-site… more
- V2X (Springfield, VA)
- …contract award. #clearance Responsibilities V2X is seeking a fully qualified and experienced Workforce Support Center Manager (WSCM) to support this ... The WSCM shall serve as the Government's first point of contact for all workforce support services requirements. The WSCM shall demonstrate knowledge and… more
- V2X (Springfield, VA)
- …responsibility, and professionalism. Responsibilities + V2X is seeking a qualified and experienced Workforce Support Center Manager (WSCM) to support this ... The WSCM shall serve as the Government's first point of contact for all workforce support services requirements. The WSCM shall demonstrate knowledge and… more
- ITW (Troy, OH)
- …Equipment Group LLC is an Illinois Tool Works Inc. subsidiary. **SUMMARY** The Customer Contact Center Manager is responsible for overseeing the daily ... and address customer concerns in a timely manner. The manager directly manages all contact center...Focuses on team development and maintains a positive, motivated workforce to drive continuous improvement in customer service. +… more
- Wells Fargo (Irving, TX)
- …grow your career" in the US **About this role:** Wells Fargo is seeking a ** Contact Center Sales Associate Manager in Merchant Services Central Sales** as ... part of Consumer Lending. We are seeking a dynamic and results-driven Contact Center Sales Associate Manager to lead a team of sales professionals within our… more
- Mass Markets (Wichita, KS)
- …as a trusted partner in the industry. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO ... contact center . This leadership role is responsible...+ Drive continuous improvement initiatives across training, quality, and workforce management. + Ensure compliance with company policies, client… more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- …+ Collaborates with the workforce management team to create and distribute contact center data and metrics to Military OneSource Leadership + Energizes and ... Assists the Director of Contact Center Operations to effectively manage the contact center and provides direct supervision and leadership to Contact … more
- Comerica (Auburn Hills, MI)
- Job Description Technology Manager , Contact Center Comerica is seeking a highly skilled and strategic technology leader to join our team as Manager , ... cost, and ongoing operational plans and cost). The Technology Manager also oversees client, customer, and vendor relations to...data analytics and reporting tools for contact center insights + Knowledge of quality and workforce… more
- US Tech Solutions (Sunnyvale, CA)
- **Job Description:** + The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of ... contact center operations. This role requires a...contact center operations. This role requires a blend of project...providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions,… more
- U-Haul (Phoenix, AZ)
- …N Central Ave, Phoenix, Arizona 85004 United States of America Within the U-Haul Contact Center , we're on a mission to deliver exceptional Customer experiences ... across our multi-channel Operation. This position reports directly to the Vice President, Contact Center and must successfully partner with and influence … more
- Chewy (Plantation, FL)
- …years industry experience in lieu of degree). + 2-3 years of multi-channel contact center management experience ( Workforce Management strongly preferred), ... **Our Opportunity:** Chewy is seeking a Manager , Workforce Analytics I to join...+ Ability to make agile judgment decisions in ambiguous contact center performance conditions. + Proven analytical… more
- Chewy (Dallas, TX)
- …years industry experience in lieu of degree) + 2-3 years of multi-channel contact center management experience in ( Workforce Management strongly preferred), ... **Our Opportunity:** Chewy is looking for a **Team** ** Manager , Workforce Management** to join the...Ability to make agile judgement decisions in ambiguous situations contact center performance conditions. + Proven analytical… more
- The Hartford (Hartford, CT)
- …Manager , Workforce Management DESCRIPTION: Reporting to the Director of Contact Center Resource Management (CCRM), the Assistant Director of Personal ... tactical, and strategic implications. + Maintain expertise regarding contact center best practices. Support and employ workforce planning and management… more
- Pearson (Columbia, SC)
- …advance formulas + Experience working within CRMs, specifically SalesForce + Experience with contact center ecosystems, such as Nice InContact, Amazon Connect, & ... duties of the position. **Purpose of the position** The Workforce Optimization Manager is a strategic leader...Industry experience preferred: Healthcare, Finance, Education, Retail, and/or Call Center + Must have expert knowledge in MS Office… more
- Broadview FCU (Buffalo, NY)
- …community then you have come to the right place! Summary of Role: The Manager , Workforce Optimization (WFO) is a strategic leader responsible for designing and ... strategies across the retail branch network and Member Service Center (MSC). This highly visible role serves as the...investments align with business goals and member needs. The Manager oversees a team of Workforce Analysts… more
- Academy Sports + Outdoors (Katy, TX)
- …study or equivalent years' of work-related experience Work Experiences: + 8+ years of contact center workforce management experience with 4 years of ... management experience required + Contact Center Retail/e-commerce experience a plus Skills:...of customer satisfaction through highly effective scheduling + Oversees workforce management team to provide guidance and direction around… more
- Meta (Frankfort, KY)
- …a Third Party Vendor 26. 6. Forecast development and implementation 27. 7. Workforce management and contact center tooling **Public Compensation:** ... click "Apply to Job" online on this web page. **Required Skills:** Product Manager , Workforce Solutions Responsibilities: 1. Develop and automate forecasts at… more
- Emerson (St. Louis, MO)
- Emerson has an exciting opportunity for a Contingent Workforce Manager to oversee the adoption of Emerson's Managed Service Provider (MSP) and Vendor Management ... Software (VMS) workforce program, reporting to the Director, Supply Chain at...you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's… more
- Southern California Edison (Tulare, CA)
- **Join the Clean Energy Revolution** Become a ** Workforce Development Training** ** Manager ** at Southern California Edison (SCE) and build a better tomorrow. In ... in-person, online, and on-demand curriculum. Your efforts will empower the workforce with the essential knowledge and skills needed to drive California's… more
- Mass Markets (Wichita, KS)
- …on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a ... as a trusted partner in the industry. The Call Center Sales Manager oversees all aspects of...inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal… more
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