- V2X (Springfield, VA)
- …contract award. #clearance Responsibilities V2X is seeking a fully qualified and experienced Workforce Support Center Manager (WSCM) to support this ... The WSCM shall serve as the Government's first point of contact for all workforce support services requirements. The WSCM shall demonstrate knowledge and… more
- V2X (Springfield, VA)
- …responsibility, and professionalism. Responsibilities + V2X is seeking a qualified and experienced Workforce Support Center Manager (WSCM) to support this ... The WSCM shall serve as the Government's first point of contact for all workforce support services requirements. The WSCM shall demonstrate knowledge and… more
- ITW (Troy, OH)
- …Equipment Group LLC is an Illinois Tool Works Inc. subsidiary. **SUMMARY** The Customer Contact Center Manager is responsible for overseeing the daily ... and address customer concerns in a timely manner. The manager directly manages all contact center...Focuses on team development and maintains a positive, motivated workforce to drive continuous improvement in customer service. +… more
- State of Michigan (Lansing, MI)
- State Administrative Manager 15 - Contact Center Technology Section Print (https://www.governmentjobs.com/careers/michigan/jobs/newprint/4914002) Apply ... State Administrative Manager 15 - Contact Center ...center technology platforms (eg, IVR systems, ACDs, CRM, workforce management tools)? + None + Less than 1… more
- Qualtrics (Seattle, WA)
- …that's work worth doing. **Senior Product Manager - (Omnichannel Analytics - Voice & Contact Center Data)** **Why We Have This Role** + The Customer Care ... Cisco, etc.).Experience working with Cloud-based or On-prem Contact Center infrastructure, including: CCaaS platforms, Workforce Management (WFM) solutions,… more
- Capital One (Richmond, VA)
- …subject matter expertise on capacity planning and real time contact center processes when representing the Workforce department in Channels/Card programs & ... Manager , Process Management, Workforce Management - Hybrid As...5 years of Workforce Management experience for a Contact Center + At least 5 years of… more
- Lilly (Indianapolis, IN)
- …to make life better for people around the world. Lilly Patient Services Associate, CSP Contact Center Lilly Patient Services (LPS) is a center of excellence ... adherence and persistency, and deliver industry-best customer experiences. The Associate, CSP Contact Center is responsible for the successful execution of… more
- US Tech Solutions (Sunnyvale, CA)
- **Job Description:** + The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of ... contact center operations. This role requires a...contact center operations. This role requires a blend of project...providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions,… more
- Cengage Group (Las Vegas, NV)
- …resources, onboard new agents into the Workforce Management platform, and train contact center managers and supervisors on the platform as needed. **Skills ... see https://www.cengagegroup.com/about/inclusion-and-diversity/ . The **Customer Technical and Support Services Workforce Manager ** role will lead the development,… more
- Amazon (Tempe, AZ)
- …looking for a leader to manage and streamline our member support center workforce . As Workforce Manager Customer Care, you will evaluate our operating ... - Lead strategic workforce planning and management for multi-channel Contact Center operations, including forecasting, capacity planning, and resource… more
- Whirlpool Corporation (Benton Harbor, MI)
- … managment software. + Understanding the capabilities of related systems, such as contact center platforms and HR systems. **Minimum requirements** + Bachelors ... currently seeking a qualified candidate to fill a critical Manager , Workforce Management role at our Riverview...Degree + 3+ years of experience in a Contact Center , Production Planning or Supply Chain… more
- Broadview FCU (Albany, NY)
- …community then you have come to the right place! Summary of Role: The Manager , Workforce Optimization (WFO) is a strategic leader responsible for designing and ... strategies across the retail branch network and Member Service Center (MSC). This highly visible role serves as the...investments align with business goals and member needs. The Manager oversees a team of Workforce Analysts… more
- Zelis (St. Petersburg, FL)
- …and the personal interests that shape who you are. Position Overview The Senior Workforce Manager is responsible for managing and optimizing workforce ... satisfaction. What You'll Do + Develop and maintain comprehensive workforce plans to align with business needs and operational...role. + Proficient in data extraction and reporting from Contact Center CRMs such as Salesforce, Jira,… more
- Southern California Edison (Tulare, CA)
- **Join the Clean Energy Revolution** Become a ** Workforce Development Training** ** Manager ** at Southern California Edison (SCE) and build a better tomorrow. In ... in-person, online, and on-demand curriculum. Your efforts will empower the workforce with the essential knowledge and skills needed to drive California's… more
- Fairview Health Services (St. Paul, MN)
- …at a manager or director level. + Must have extensive knowledge of contact center software, IVR tools, workforce management and quality monitoring, in ... **Job Overview** **Overview** The Director of Contact Center Operations provides leadership and accountability for the contact center . The Director of … more
- Mass Markets (Las Cruces, NM)
- …on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a ... as a trusted partner in the industry. The Call Center Sales Manager oversees all aspects of...inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal… more
- The Walt Disney Company (San Antonio, TX)
- …planning and execution of queue strategy in an easily consumable manner for contact center audiences + Assist director in delivering annual and long-term ... work and determination! We are seeking a Senior WFM Manager in San Antonio, TX who will be an...TX who will be an outstanding addition to our Workforce Optimization and Capacity Planning team. This role will… more
- Mass Markets (Dallas, TX)
- …pre-employment test. - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Contact Center Supervisors are responsible for the day-to-day activity and ... reports. You will also work closely with the Operations Manager , ensuring the overall adherence to corporate policies and...a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers… more
- City of New York (New York, NY)
- Job Description FISA is seeking a highly motivated and experienced manager to oversee the FISA-OPA Data Center Operations Team within the Shared Systems ... Operations is composed of 4 distinct shifts of data center operators (each led by a shift manager...is grouped together and label; serve as point of contact for visitors to the data center ;… more
- Amazon (Herndon, VA)
- …AWS Data Center Learning's mission is to develop the best data center workforce on Earth. The organization is responsible for providing training, ... . Our Learning Experience team is seeking a Senior Manager , Learning Experience who is customer obsessed and believes...team Our mission is to develop the best Data Center workforce on Earth. We do that… more
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