- USAA (Phoenix, AZ)
- …resources to support members with some assistance.Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining ... 90 days of hireWhat sets you apart:1 year of customer contact experience in a needs-based sales...or a military spouse/domestic partnerPrior experience in a fast-paced contact center environmentCompensation range: The hiring range… more
- USAA (Phoenix, AZ)
- …while minimizing transfers, escalations and call backs.Efficiently operate in a contact center environment and navigate multiple systems/programs while ... is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for...or a military spouse/domestic partnerPrior experience in a fast-paced contact center environmentCompensation range: The hiring range… more
- ITW (Troy, OH)
- …ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary. **SUMMARY** The Customer Contact Center Manager is responsible for overseeing the ... daily operations of a contact center , ensuring efficient and effective customer service... customer concerns in a timely manner. The manager directly manages all contact center… more
- MyFlorida (Tallahassee, FL)
- …employment history. The Division of Medical Quality Assurance, Bureau of Operations, is seeking a Customer Contact Center manager who will lead teams ... during project engagement and modernization. The person in this position will lead the Customer Contact Center through the system transformation project and… more
- Walmart (Bentonville, AR)
- **Position Summary ** **What you'll do ** ** Contact Center , Manager ** **_Onsite role_** You will WOW us if you + Are relentless when it comes to customer ... functional projects for the Customer Service Call Center Operations to completion. The Outsource Operations Manager...If none are listed, there are no preferred qualifications._ Contact Center , Customer Service, Project… more
- NTT America, Inc. (Chicago, IL)
- …(US-IL), United States (US). We seek an experienced ** Contact Center Manager ** with a demonstrated understanding of customer service and contact ... forward-thinking organization, apply now. We are currently seeking a Contact Center Manager - Business...Reporting, etc.). This person will oversee contact center operations ensuring high levels of customer … more
- Qualtrics (Seattle, WA)
- …think that's work worth doing. **Senior Product Manager - (Omnichannel Analytics - Voice & Contact Center Data)** **Why We Have This Role** + The Customer ... drive the product roadmap for ingesting, analyzing, and surfacing actionable insights from contact center data. + Collaborate with engineering, AI/ML, and speech… more
- Lilly (Indianapolis, IN)
- …and persistency, and deliver industry-best customer experiences. The Associate, CSP Contact Center is responsible for the successful execution of customer ... and provide a better customer experience + Understand various contact center technologies that are being used across the Pods and provide recommendations… more
- Penn State Health (Hershey, PA)
- …status, and family medical or genetic information._ **Union:** Non Bargained **Position** Manager - Corporate Services Contact Center **Location** US:PA: ... OF POSITION:** Responsible for providing 365-day coverage from 6:00am-10:00pm for the Contact Center responsibilities including Careline, MD Network, and Patient… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center ** : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... education, and research. **Organization:** Medicine O/P Admin #1 **Job Summary:** The Manager , Patient Care Services is a leadership role that has comprehensive… more
- United States Senate Federal Credit Union (Alexandria, VA)
- …policies and procedures, manages the day-to-day organization and direction of either the Contact Center or Branch Experience team. Ensures that MSR's provide a ... and executes a staffing plan, coordinating experience team assignments for Branches or Contact Center ensuring adequate coverage. + Assists in developing and… more
- Comerica (Frisco, TX)
- Technology Manager , Contact Center Comerica is seeking a highly skilled and strategic technology leader to join our team as Manager , Contact ... optimizing and enhancing the technology stack that powers our contact center operations. You will oversee Amazon...cost, and ongoing operational plans and cost). The Technology Manager also oversees client, customer , and vendor… more
- Mass Markets (Mesilla, NM)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... Our team is looking for a highly skilled call center customer service manager who...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- US Tech Solutions (Sunnyvale, CA)
- **Job Description:** + The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of ... contact center operations. This role requires a...skills, and leadership capabilities to ensure optimal performance and customer satisfaction. **Responsibilities:** + Internal project management support related… more
- Mass Markets (Dallas, TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... the industry. We are seeking an experienced Insurance Call Center Customer Service Manager experienced...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- First Horizon Bank (Knoxville, TN)
- …of a designated team of virtual customer service agents located in a contact center setting. This position would have approximately 15 direct reports and is ... responsible for the team's adherence to corporate attendance and employment policies. A high degree of autonomy and business acumen is required. Responsible for the overall coordination and management of a segment of the company's bank activities or one or… more
- KBR (Bethesda, MD)
- Title: Customer Service Center Manager Title: Customer Service Center Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions ... award KBR is seeking a highly motivated and career-oriented Customer Service Center Manager to...address their concerns and/or pointing them to the appropriate contact within the customer organization that can… more
- CVS Health (Springfield, IL)
- …you want to make a large impact in your next role? Join CVS Health as the Manager of Call Center Customer Service with our Services & Benefits division. As ... development **Issue Resolution** + Act as the point of contact for escalated customer issues that require...+ 3+ years of demonstrated leadership experience in managing Contact Center operations on a large scale… more
- The ODP Corporation (Signal Hill, CA)
- **Overview** The Customer Care Center Manager leads a team of non-exempt Customer Care Professionals who deliver outstanding service to our customers via ... along with email, chat, text and other emerging forms of communication. The Manager will hire, train, observe, and develop associates who adhere to company values… more
- Duquesne Light Company (Pittsburgh, PA)
- …to better collaboration, innovation and outcomes. We want you to join our team! The Manager , Customer Contact & Service Excellence, will be accountable for ... present reports and documents for leadership team. + Resolve customer escalations. + Guides Credit and Collections Manager...to duties such as: working with operations for service center support or with the communications, customer … more
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