- WSP USA (Louisville, KY)
- … in creating and maintaining reports supplied to the States. . Recognize and alert the Customer Contact Center Manager of any unusual customer ... subpoenas and law enforcement requests. .Recognize and alert the Customer Service Manager of any unusual ...or more phone experience in a Contact /Call Center required. .Ability to provide exceptional customer … more
- CVS Health (Hartford, CT)
- …experience with all major Cisco components: Unified Customer Voice Portal, Contact Center Enterprise, Communications Manager , Finesse, Intelligence ... personal, convenient and affordable. Position SummaryCVS Health is recruiting for a Senior Contact Center Engineer to be a key member of a team of highly… more
- University of Miami (Medley, FL)
- …and maximize contact center operations for their respective specialty areas. The Contact Center Manager will manage, lead, and inspire contact ... UHealth Connect has an exciting opportunity for a full-time Manager , Contact Center to work...engaged with agents to consistently meet performance goals for customer satisfaction, quality, productivity, and key performance metrics or… more
- Stanford Health Care (Newark, CA)
- …of America) **This is a Stanford Health Care job.** **A Brief Overview** The Assistant Contact Center Manager (ACCM) acts as primary liaison between clients ... Care **What you will do** + Collaborates and assists Contact Center Manager to oversee...accurate records and documentation related to contact center activities, including call logs, customer interactions… more
- Peckham, Inc. (Grand Rapids, MI)
- …not need to have a barrier to employment to be eligible for these roles.* Peckham Inc. - Contact Center Manager POSITION SUMMARY The Contact Center ... work performance as needed along with other duties. The Contact Center Manager must foster...improve performance in a way that creates an excellent customer and employee experience. This is an onsite position.… more
- Zoom (CA)
- …self-starter, curious and resourceful. You will play a critical role in advancing Contact Center customer engagements and differentiate our capabilities. You ... provide automation, advanced routing and highly personalized and engaging customer experiences. You are passionate about user experiences, detail...We are seeking a highly skilled and motivated Product Manager to join our Contact Center… more
- Delaware North (Buffalo, NY)
- **The Opportunity** Delaware North is hiring an HR Enablement Contact Center Manager to join our Buffalo, New York team. As an HR Enablement Contact ... and maximizing the usage of existing technology. Our HR Contact Center is staffed 7 days/week. Monday...experience can be substituted + Certification in HR or customer service preferred + Minimum of 5 years' management… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... care, education, and research. **Organization:** Neuro Clinics-Nursing **Job Summary:** The Manager , Patient Care Services is a leadership role that has… more
- Serco (WV)
- …here to apply now (https://careers-sercous.icims.com/jobs/63691/ contact - center -program- manager /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834477830) ... , you will:** + Oversee daily operations of a 24/7 Tier 1 Contact Center , ensuringoptimalstaffing andperformance; + Coordinate efforts between all tasks and… more
- Walgreens (Deerfield, IL)
- **Job Description:** **Job Summary:** The Contact Center Application Program Manager is instrumental in driving program delivery in our fast-past ... Conversational Customer Engagement team. Responsible to lead, organize, direct, manage...Equal Opportunity Employer, including disability/veterans" **Job ID:** 1376383BR **Title:** Contact Center Application Program Manager … more
- Pearl Interactive Network (Washington, DC)
- **Pearl Interactive Network is sourcing a Contact Center Program Manager ** with previous federal program management experience within the HRSA agency. The ... **Program Manager ** is responsible for coordinating and monitoring the scheduling,...serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect… more
- Mass Markets (Savannah, GA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... Our team is looking for a highly skilled call center customer service manager who...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- University of Utah Health (Salt Lake City, UT)
- … center position servicing patient scheduling needs. This position provides excellent customer -focused service in a call center by handling inbound and ... patients. Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards… more
- First Horizon Bank (Winston Salem, NC)
- …of a designated team of virtual customer service agents located in a contact center setting. This position would have approximately 15 direct reports and is ... responsible for the team's adherence to corporate attendance and employment policies. A high degree of autonomy and business acumen is required. Responsible for the overall coordination and management of a segment of the company's bank activities or one or… more
- Mass Markets (Dallas, TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... POSITION OVERVIEW MCI is seeking an experienced Insurance Call Center Customer Service Manager experienced...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Dow Jones (Princeton, NJ)
- …travel, the expectation will be that this role may require regular visits to each contact center when travel is lifted. + Recognition that operational roles of ... customer interaction. You will report to the Sr. Manager , Training & QA in the Princeton, New Jersey...Will:** + Evaluate and review the quality of agent contact responses to ensure acceptable service standards are met.… more
- CalSTRS (Sacramento, CA)
- …a motivated individual to work as an Associate Governmental Program Analyst (AGPA) on the Contact Center Team. Customer Service is the first point of ... consistent, complete, and timely responses to each inquiry. The Contact Center provides quality customer ...to each inquiry. Under the general direction of the Contact Center Team Manager , the… more
- CalSTRS (Sacramento, CA)
- …of the Contact Center Team Manager , the Contact Center analyst will: + Respond to customer contacts received through multiple customer ... for helping others to join the Contact Center Team as a Contact Center Analyst. Customer Service is the first point of contact for CalSTRS'… more
- Capgemini (Dallas, TX)
- … center solutions. If you have a passion for contact center transformation, conversational AI, and driving stellar customer experiences, an interest in ... **Job Title: Contact Center AI (CCAI) Presales Solution...involve a combination of technical expertise, solution design, and customer engagement. The role needs a techno functional leader… more
- Amgen (Washington, DC)
- …Works with the Senior Manager , Collaboration Operations, Operations Voice Lead, Contact Center Architect and Managed Service Provider to ensure system ... improve the experience of internal Amgen customers (workforce) within Customer Care & Experience. The Digital Workplace Experience team...availability for Contact Center Services. + Primary DWX-Amgen Assist relationship manager… more
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