- Aequor (Houston, TX)
- …to communicate investigational current status and comments resolution o Communication of any escalations to team and upper management o Demonstrates an openness to ... customer feedback, and takes action to enhance ...within the scope of their role under guidance of supervisor/ manager o Generously shares information and knowledge with others… more
- Carrier (Centennial, CO)
- …of safety - be accountable for safety procedures and conduct safety briefings. + Manage customer escalations . + Account manager or leader on team of 1 ... we have a world-class, diverse workforce that puts the customer at the center of everything we do. For...closely with Sales and Operations to provide a world-class customer experience. Take the lead in a pivotal role… more
- Amazon (Tempe, AZ)
- Description Manager III, Risk Management - WW Executive Escalations About the Role: We are seeking an experienced professional to join our Risk Mitigation, ... Escalations Reduction, and Quality Assurance (REs-Q) organization as a Manager III within the Worldwide Executive Escalations division. This critical role… more
- Amazon (Nashville, TN)
- …empower entrepreneurs, and contribute to Amazon's sustainability goals? If you have strong customer focus, great instincts, and a drive to build new mechanisms that ... you may be just right for this Sr. Program Manager role on the AFP Marketing, Acquisition and Experience...stakeholder enablement to ensure teams are equipped to handle escalations effectively. This role is ideal for someone who… more
- Amazon (Seattle, WA)
- …skills to become a member of our investigations team. This position will report to Escalations Manager , in Buyer Risk Prevention (BRP) team. Our mission in BRP ... by monitoring, tracking, and managing risk to ensure long term customer satisfaction. Summary of Responsibilities: Sr. Escalation Specialists rely on judgment… more
- M&T Bank (Getzville, NY)
- …customer correspondence. **Primary Responsibilities:** + Prescreen and document escalated customer complaint cases appropriately in Service Manager . + Perform ... + Evaluate systems and document functional processes. + Delegate all escalated customer complaint cases to analysts on a rotation. + Effectively investigate and… more
- Corning Incorporated (Charlotte, NC)
- …+ **Escalation Management:** + Act as the point of contact for handling customer escalations , ensuring timely and satisfactory resolution + Develop and implement ... Customer Operations Manager , AMERICAS **Date:** Jul...This role requires a proactive leader who can manage escalations , analyze, and report on operational metrics, and collaboratively… more
- US Tech Solutions (Sunnyvale, CA)
- **Description:** + We are seeking a Help Center/ Customer Support Production Ops Program Manager to join Client's Content Innovation and Operations team. + This ... customer support or help center environments, including managing and resolving escalations tied to customer -impacting content. + **Strong project management… more
- Southern Company (Ball Ground, GA)
- …accounts via inbound telephone calls, vendor portals and emails. + Oversee customer escalations to resolution through coordination with other internal teams. ... Description Position Summary:The Customer Service Manager position is responsible for day-to-day activities of assigned customer accounts. This position… more
- Intuit (GA)
- …team's M1 in getting the best out of the team. Provide leadership coverage during manager absences. Support customer escalations as needed. Assist agents as ... of all necessary systems, tools and processes needed to fully resolve all customer issues, and handling customer escalations . + Act as a team POC by directly… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 36861 **Summary** ** Customer Relations Manager ** **Alexandria, VA** Are you ready to enhance your skills and build your career in a rapidly evolving ... interests of our nation. SecuriGence is seeking a talented ** Customer Relations Manager ** to help contribute to...appropriate stakeholders to provide timely and accurate answers for customer issues and escalations . + Develop cross-team… more
- Stockman Bank of Montana (Great Falls, MT)
- … Service (CCS) position ensures efficient daily operations while collaborating with the Customer Service Manager . This role is vital for maintaining seamless ... Service (CCS) position ensures efficient daily operations while collaborating with the Customer Service Manager . This role is vital for maintaining seamless… more
- Intuit (San Diego, CA)
- …part of our world class customer support team. OOP handles high velocity customer escalations on behalf of Intuit's Executive staff by working directly with ... Serve as the primary point of contact and Case Manager for executive escalations , managing the entire...someone who can not only manage complex and high-visibility customer escalations but also communicate effectively and… more
- Reynolds & Reynolds (North Andover, MA)
- …EST*TSD Mobility Solutions, Inc., an affiliate of Reynolds and Reynolds, is looking for a Customer Support Manager to join our growing team. As a Customer ... mentoring, motivating, and managing of the support team. You will manage escalations , identifying root causes, and implement improved processes to avoid repeat… more
- MongoDB (Austin, TX)
- …incident management practices **What You'll Need:** + 3+ years managing highly technical customer escalations in the software industry + Experience with managing ... work week. **Position Expectations:** + Manage a portfolio of high-impact, long-running escalations , driving them to resolution + Map customer stakeholders, set… more
- Amazon (Arlington, VA)
- …latest AWS capabilities for our customers. Key job responsibilities As a Customer Operations Lead, you will lead program management efforts associated with ... installations, break/fix, and retrieval activities, thereby enabling an optimized customer experience, through a focus on the following key activities: * Serve as… more
- Google (Chicago, IL)
- …needs which may be before or after the specified date._ **Role Description** As a Customer Acquisition Manager (CAM) for our Real Estate Partners (IA), Small and ... and also work cross-functionally with local teams to support customer satisfaction efforts and ensure field escalations ...support customer satisfaction efforts and ensure field escalations are resolved in a timely manner **In this… more
- AIG (Lenexa, KS)
- …+ Increased responsibility with an expectation of managing higher claims volumes and assist manager with customer escalations and file audits as needed. + ... or any related experience handling complex risks. + Superior customer services skills and ability to help manage response...and verbal communication skills with an ability to handle customer appeals. + Ability to read and interpret insurance… more
- Stanford Health Care (Menlo Park, CA)
- …America) **This is a Stanford Health Care job.** The Senior Project Manager within Activations & Operational Integration (AOI) provides leadership and oversight for ... scope, schedule, workflows, risks, compliance, and stakeholder engagement, the Senior Project Manager serves as an advisor to department leadership. This role models… more
- Ethos Veterinary Health (Monroeville, PA)
- Customer Service Manager Location: Avets Specialty & Emergency Veterinary Hospital - Monroeville, PA Job Type: Full-Time | Leadership Role | On-Site Welcome to ... excellence, and team culture, you'll thrive here. Now Hiring: Customer Service Manager We are looking for...or related field + Proven experience leading teams, handling escalations , and managing performance + Advanced skills in Microsoft… more
