- Repligen (Waltham, MA)
- …and applicationsDerive strategy and tactics to ensure YOY business growth and strong customer satisfactionObtain VOC that feeds improving PLM as well as new ... product development and/or product improvements. Provide insights on customer needs for the Bioprocessing...science discipline, with MBA is preferred8 years plus of experience in commercial product management, business management or sales… more
- Repligen (Waltham, MA)
- …advisor to executives and business leaders by capturing the Voice of the Customer ( VOC ), aligning initiatives with business drivers, and presenting clear ... the design and adoption of BI tools and platforms to deliver actionable insights . Drive BI initiatives that turn data into a competitive advantage.Technology &… more
- Baylor Scott & White Health (Dallas, TX)
- …CX measurement. **Insight Generation:** + Analyze VoC customer experience feedback data to derive actionable insights and recommendations for improving ... insights that shape organizational strategy and elevate the customer experience . You'll lead the analysis of.... You'll lead the analysis of qualitative and quantitative customer experience feedback data across VoC… more
- Cole-Parmer (Buffalo, NY)
- …4P/7P framework + Hands-on work in new media, social, and online + Customer insights experience including a VOC toolkit with relevant examples of prior ... maintain relationships with Key Opinion Leaders (KOLs), design and execute Voice of Customer ( VoC ) initiatives to gather feedback, identify needs, and drive… more
- Intuit (San Diego, CA)
- …Data Science accountability** for customer experience , voice of customer ( VoC ) insights , data infrastructure, and performance measurement supporting ... Big Bets. **What you'll bring** + Deep expertise in customer experience analytics, VoC methodologies,...role on Intuit Signal (Intuit's AI-Powered Voice of the Customer Insights Tool) to influence product roadmaps,… more
- EchoStar (Englewood, CO)
- …and Responsibilities** **EchoStar is seeking a** **highly experienced and skilled Senior Manager, Customer Experience Insights , to join our Wireless ... for overseeing the continued development and implementation of our Customer Experience Insights program, which...VoC initiatives with business strategy, industry standards, and customer lifecycle moments + Lead and coach a CX… more
- Chewy (Plantation, FL)
- …You'll Need** + 6+ years of experience in program/project management and/or customer analytics, with direct VoC program experience preferred. + Strong ... **Senior Program Manager & Data Scientist, Voice of the Customer ( VoC )** to lead and drive one...deep analytical expertise. You will not only improve the customer experience through strategic partnerships, escalation handling,… more
- ALBEMARLE (Charlotte, NC)
- …reports, identifying key insights and trends more efficiently. Voice of Customer ( VoC ) Initiatives support: + Support the process of Designing and ... coordinating, and executing trade shows, conferences** , and **corporate events** . + ** Experience managing Voice of Customer ( VoC ) programs** , including… more
- CVS Health (Boston, MA)
- …in data. _Strategy:_ + Develop a product roadmap to improve Customer Experience based off customer insights , cross-department collaboration, and company ... responsible for monitoring and providing actionable voice of the customer insights to our Digital product team...with monitoring key operational metrics to optimize the Digital Customer Experience across digital channels. This role… more
- Amazon (Seattle, WA)
- …and eliminate product and service defects, making it a crucial platform for improving customer experience worldwide. As a UX Designer, you will be responsible ... ensuring that teams worldwide can effectively identify and eliminate customer experience defects. You are a UX...and iterative testing - Build compelling narratives that connect customer insights to business opportunities - Partner… more
- Intuit (Mountain View, CA)
- **Overview** As Director of Intuit's Customer Experience team, you will be responsible for building and leading a customer experience 'practice' to drive ... customer advocacy. Our end to end approach to customer experience is what will accelerate ...The team will be accountable for our Voice of Customer ( VOC ) Feedback Loop: Leading the elimination… more
- Sanofi Group (Morristown, NJ)
- …and improving Moments that Matter, setting up Listening Posts to gather real-time insights , and aligning the customer experience with retention, revenue ... increase our US business by $ 1 billion. The Customer Experience team at Sanofi Vaccines plays...goals. + Implement and optimize CX technologies, including CRM, VoC platforms, analytics dashboards, and customer communication… more
- The Hertz Corporation (Phoenix, AZ)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience -where ... is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex...rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive… more
- White Cap (Norcross, GA)
- …Cap. This role focuses on designing customer -centric strategies, implementing experience improvement programs, and leveraging data-driven insights to guide ... customer journeys across channels. Leverages Voice-of-the- Customer ( VoC ), Voice-of-the-Field (VoF), surveys, and qualitative insights to prioritize… more
- Intuit (San Diego, CA)
- …the best experience for our TurboTax customers, through deep customer insights and hypothesis-driven experimentation and innovation. **What you'll bring** ... + Minimum of 5 years in Customer Experience , including leading in a highly...ease implementation of solutions. + Apply market research and VoC insights to strategize and resolve barriers… more
- Tucson Electric Power (Tucson, AZ)
- …present in every discussion and project + Champions usage of multiples sources of customer insights , including VOC , analytics, direct customer research, ... to understand current challenges and goals, and align with ( Customer experience ) CX strategy and objectives +...-focused culture across the organization. + Collaborates with other Customer Insights teammates on the collection of… more
- Legrand NA (Kenosha, WI)
- Position Description At a Glance Legrand has an exciting opportunity for a Customer Experience Manager to join the Kenall Team in Kenosha, WI. The Customer ... Experience Manager will be responsible for designing, implementing, and optimizing customer experience strategies that drive satisfaction, loyalty, and brand… more
- Danaher Corporation (Chicago, IL)
- …organization-read on. In this role, you will have the opportunity to: + Lead the Customer Experience team and related VOC initiatives and strategies at ... with diagnostic tools that address the world's biggest health challenges. The Customer Experience Director for Leica Biosystems is responsible for designing… more
- Medtronic (Lafayette, CO)
- …professionals. + Build relationships with KOLs and clinicians to gather Voice of Customer ( VoC ) insights and shape product positioning. **Drive Product ... materials and channels. + Tailor value propositions to different market segments and customer needs. + Work closely with product marketers to develop key messaging… more
- SAP (Palo Alto, CA)
- …and global marketing. + **Reporting & Feedback:** Drive the Voice of Customer ( VoC ) for the domain, share field insights with product teams, and shape the ... frameworks + Strong communication and architecture influencing skills in customer -facing settings **_Preferred Qualifications:_** + ** Experience with SAP… more
