- Applied Research Associates, Inc. (Raleigh, NC)
- …of passion, freedom, service and growth. If you are looking for a career as a Tier 1 Cloud Support and you are interested in designing, developing, and rapidly ... accurate and clear records within the ticketing system and contribute to internal documentation. ** Tier 1 Cloud Support Position Requirements:** + **Must be a US… more
- iconectiv (Bridgewater, NJ)
- …. Follow us on X and Linkedln. **Responsibilities:** iconectiv is seeking a Tier 2 Production Support /Ops Engineer. This is a production support ... supporting proprietary and critical business applications while providing outstanding customer service to our tier 1 ...direct link/ liaison between our engineering staff and the customer during day-to-day operations. + Support the… more
- Home Depot (Atlanta, GA)
- **Position Purpose:** The Product Support Technician is responsible for handling Tier 1 support calls, guiding callers through problem resolution, managing ... email protocols (SMTP, POP), Active Directory, and Citrix Servers + Experience providing Tier 1-2 support for store and non-store technologies (eg, registers,… more
- Tyto Athene (Ashburn, VA)
- … Tier 1 Shift Lead** to support a 24x7x365 NOC for a law enforcement customer in Ashburn, VA. The NOC Tier 1 Shift Lead is responsible for overseeing a ... coordinating task assignments, providing technical guidance, escalating complex issues to higher- tier support , and maintaining operational efficiency + Operating… more
- CyrusOne (Totowa, NJ)
- Responds to incoming customer inquiries via phone, email and webmail within a defined timeframe. Supports initial communication and escalation to a Tier1 resource. ... Monitors infrastructure, alarm panels, network and customer hardware and adheres to procedures as defined. Daily operational tasks include handling all incoming… more
- Revelyst (San Diego, CA)
- … Support Agent** to join the Revelyst Golf & Technology platform team. As a Tier 1 Customer Support Agent you provide the initial Technical Support ... the end-user. To identify, research, and resolve all general support issues or determine that Tier 2... Technical Support Supervisor** . **As the Customer Support Agent, you will have an… more
- GCI Communication Corp (Anchorage, AK)
- …by working directly with the GCI Account team, customers, and higher Network tier support as required. COMPETENCIES: + ACCOUNTABILITY- Takes ownership for ... routine inquiries, and triage/escalate complex issues to a higher tier of support . Customers include external and...completing routine routing assignments on time. Provides first level customer support ; assisting with the resolution of… more
- Mom's Meals (Des Moines, IA)
- …on delivering excellent customer service and escalating more complex problems to Tier 2 or specialized IT teams. This position will work hours of 8:00am-5:00pm ... may include, but not limited to + Deliver excellent customer service by providing timely and professional communication with...resolutions + Escalate unresolved or complex technical problems to Tier 2 support or other specialized IT… more
- Wheeler Machinery (Salt Lake City, UT)
- …:** + Handle transferred calls to assist with escalated incidents or VIP customer support needs, ensuring a seamless escalation process. + Accept incoming ... + Utilize strong verbal communication and telephone skills to support team collaboration and effective customer interactions....other related discipline. + 3-5 years of experience in tier III Help Desk or IT support … more
- NuAxis Innovations (Washington, DC)
- …Documents, tracks, and monitor tickets to ensure a timely resolution. + Provides second- tier support to users' applications or hardware issues. + Interacts with ... a federal IT company on a mission to make customer experience (CX) the center of every government solution.**...to deliverables and performance metrics where applicable. u The Tier II support is involved in resolving… more
- Applied Research Solutions (Dayton, OH)
- …ready to be turned over to software customer base. + Provide basic tier 1 support in assisting customers installing software onto baseline desktops using an ... existing CI/CD pipelines to work in AirGap cloud settings and support automation of customer development desktops for the best customer experience possible.… more
- Benefitfirst (Columbia, SC)
- …all responsibilities are completed with accuracy and efficiency, consistently delivering top- tier customer service. Documentation: Log all client interactions ... Care Specialist plays a critical role in providing exceptional customer service and technical support for our...in providing exceptional customer service and technical support for our clients using the Benefitfirst platform. This… more
- Affinius Capital (San Antonio, TX)
- …of the primary resources for advanced troubleshooting of technical issues, providing guidance and resolution support for Tier 1 and Tier 2 teams. + Manage ... For more information, visit affiniuscapital.com. **Job Description** The Senior Desktop Support Technician provides advanced technical support and serves as… more
- Renesas (San Jose, CA)
- …cross site teams from Malaysia, China, Korea, Taiwan, Japan, and Europe. + Key customer support for new business NPI, technical issues, customer scorecard. ... BSEE or 8 Years + MSEE + Experience with customer claim and FA Support + 8D...(5 Why, fishbone, FTA, etc) + Experience working with Tier 1 customers + Basic knowledge of circuits and… more
- The Toro Company (Bloomington, MN)
- Marketing Manager II, RLC Customer Lifetime Value - The Toro Company Who Are We? With roots dating back to 1914, The Toro Company was built on a tradition of quality ... properties. It is committed to delivering superior innovation and customer care. We are seeking a talented and motivated...role, you will not only oversee product development and support for dealer and distributor channels but also play… more
- The Pivot Group (Grand Rapids, MI)
- …and report customer -related KPIs, and track trends to prevent recurrence Support APQP, PPAP, and change management processes to ensure product readiness Maintain ... and levels within an organization Preferred Qualifications: Experience managing OEM or Tier 1 customer relationships Training or certification in Six Sigma,… more
- Tyto Athene (Ashburn, VA)
- **Description** Tyto Athene is searching for a **Incident Support Manager** to support a24x7x365 NOC for a law enforcement customer in Ashburn, VA. ... contract Point of Contract (POC) for all Major Incident support and coordination + The effective implementation of the...the first stage of escalation for Incidents + Managing Tier 1 and Tier 2 incident responses… more
- Ralliant (Fairport, NY)
- … using Salesforce, Teams, Outlook and Oracle from entry to delivery + Act as tier 1 phone support for inbound calls, escalating to appropriate departments + Some ... **Role and Location** + **Role** : Customer Success Specialist + **Location** : Fairport **Benefits**...propose solutions **Qualifications** + Minimum 1 year of related customer service experience + Associate's degree preferred + Strong… more
- Red River (Chantilly, VA)
- …seek to make those around you successful. We are looking for a **Systems Support Engineer I** to join our fast-paced, customer -first global service desk team. ... working independently or collaboratively, your goal is to deliver high-quality customer experiences with empathy, professionalism, and urgency. In this role, you'll… more
- Epsilon, Inc (Alexandria, VA)
- …or chat) to remedy technical issues, while the APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is tasked with ... **Executive Support Technician III** **Epsilon is now part of...hybrid onsite/remote opportunity where you will report to the customer 's location in Alexandria, VA and have the flexibility… more
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