- Proven IT (Phoenix, AZ)
- …technical maintenance and trouble-shooting support . This is the basic level of customer support . The Tier I Engineer is a generalist with a broad ... required to understand the inner workings. Responsibilities + Aids support to the Proven IT Helpdesk which is the...as a team with Tier II and Tier III to solve a customer 's issues.… more
- Envita Medical Center (Scottsdale, AZ)
- …No work on major holidays Position Overview: We are seeking a highly skilled and customer -focused IT Support Specialist - Tier 2 to provide advanced ... Job Title: IT Support Specialist - Tier 2 Compensation:...day-to-day IT operations while maintaining a strong commitment to customer service. Key Responsibilities: + Deliver Tier … more
- Linchpin Solutions, Inc. (Tampa, FL)
- …as needed Specific Skillset + Continuously monitor network and space segment performance to provide customer tier 1 support as required. + Monitor and report ... customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites. +… more
- Screencastify (Chicago, IL)
- …are in danger of churning, while surfacing expansion opportunities when appropriate for the customer . + Support our higher tier accounts in partnership with ... join our Squad! About the role Screencastify is seeking a Customer Success Manager II to support our school district and organization customers, in order to help… more
- Williams Companies (Wamsutter, WY)
- …Required: Vocational/Technical/Business School degree; minimum four (4) years' experience in help desk, customer service, tier 2 support , or hardware break ... in Information Technology; minimum five (5) years' experience in help desk, customer service, tier 2 support , or hardware break repair Other Requirements: +… more
- Insight Global (Cincinnati, OH)
- …1/2 support and end users Escalate unresolved issues to higher- tier support teams when necessary. Ensure customer satisfaction by following up on open ... An employer in the Cincinnati, Ohio area is looking for a Tier 3 Technical Support Representative for an on-site, direct-hire opportunity. The client is a… more
- CACI International (San Antonio, TX)
- …responsibility is to provide advanced software/systems support and to assist Application Support Tier 1 Analysts as necessary on supported MHS Applications. ... Tier 2 Cerner Application Support Analyst...communicate technical matters to a non-technical audience + Strong customer service and communications skills + Strong critical thinking… more
- Dobson Fiber (Oklahoma City, OK)
- The Technical Support Tier 2 under general supervision, provide technical software, hardware and network configuration and support for voice and internet ... by step solutions in a call center environment. The Tier 2 Support Techs work within the...create detailed work logs and technical documentation in resolving customer trouble issues and configuring new services for a… more
- Koniag Government Services (Boulder, CO)
- …authentication + Maintain documentation of support activities + Coordinate with higher- tier support teams + Monitor system performance and availability + ... sTAP/uTAP Tier 1 Support Professional Boulder, CO,...Support Professional with a Secret security clearance to support **KDS** and our government customer in… more
- William C Brown Inc (Springfield, VA)
- … our intelligence customer activities in Springfield, VA. Job Description: The Tier 2 Desktop Support Technician provides Deskside IT Service support ... Systems Administrator ( Tier 2 Desktop Support ) EOE Statement...and 3+ years of prior relevant experience. Location: On Customer Site.US Citizenship Required. COVID-19 Vaccination. Location Springfield Full-Time/Part-Time… more
- CUNY (New York, NY)
- IT Support Assistant - Service Desk Support Assistant ( Tier 1, Part-Time, Closing Shift) **GENERAL DUTIES** IT Support Assistants support routine ... Assistant, a Help Desk Associate, is a part-time, Tier 1 support role at the Baruch...technology, or IT certifications are highly preferred. * Excellent customer service and communication (written and oral) skills; interpersonal… more
- M. C. Dean (Boulder, CO)
- …+ Resolve complex system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support ... success in this role. + Manage physical security system support to meet service level agreements. + Analyze physical...networking, VLANS and routing. + Requires reliable attendance at customer site during work hours required by customer… more
- Eligo Energy, LLC (Chicago, IL)
- …fees according to company guidelines + Act as a subject matter expert for the Tier 1 Customer Service Team + Provide courteous, prompt, and accurate resolution ... Eligo Energy is seeking a Customer Service Representative who wants to provide excellent...in a call center environment, you will work to support commercial and residential customers with their accounts. Your… more
- CACI International (Washington, DC)
- …to commute to the NAC when required._ **Responsibilities:** * Conduct technical services and support at the Tier I level, including WAN and LAN connectivity, ... NOSC Infrastructure Tier 1 Shift Lead Job Category: Information Technology...be part of a high-performing group dedicated to our customer 's missions and driven by a higher purpose -… more
- Leidos (Lorton, VA)
- …executing/leading tasks to meet project objectives. This is a new position to support a fast-paced DoD program customer . This position includes leading an ... related to the ticketing system. + Supervises the EHD Tier 1 team and provides support to...and resolves technical problems for end users. + Addresses customer escalations and works closely with Tier … more
- Intelligent Waves (Mechanicsburg, PA)
- **Overview** Intelligent Waves is seeking a skilled and results-driven **Operations Tier II Technician** to support a mission-critical DoD and Intelligence ... customer . Based in Mechanicsburg, PA, you will provide Tier II oversight of applications, networks, systems, and equipment....+ Identifying documenting, tracking and escalating issues to the Tier III support group as necessary +… more
- Amentum (Washington, DC)
- Amentum is seeking ** Tier 2** **IT Support Technicians** to join our team and support our **Washington, DC** customer . We are looking for team members ... are pipelining candidates for future roles._ You enjoy providing Tier 2 support while multitasking in a...with core IT principles and technologies + Provide excellent customer service, while serving as a technical expert and… more
- Insight Global (Braintree, MA)
- Job Description A local healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company. * Escalation point of issues or ... Meraki Networking (Routers, Switches, ASA, VPN) -- experience with Tier 2 support of this architecture/technologies *...end point encryption tools eg Sophos preferred * Strong Customer Service Skills (will need reference checks here) *… more
- Robert Half Technology (Puyallup, WA)
- …for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the ... and managing our dedicated team, ensuring efficient processing of customer applications, and maintaining accurate customer records....DHCP DNS, VPN Technologies, Microsoft Office 365, Wi-Fi, and Tier 1 Support to ensure efficient operation… more
- University of Florida (Gainesville, FL)
- IT Infrastructure Technician, Tier 2 Network Support Apply now ... of Florida's innovative and inspirational community. As part of ICT, you will join the Tier 2 Network Support team, which is the team that primarily works on… more
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