- Novo Nordisk Inc. (Plainsboro, NJ)
- …Call Center teams, Technical Complaints teams, and Customer Care Call Center teams. The Director Patient Safety Data Acquisition has direct and indirect ... Responsible for overseeing and ensuring efficient operations for the Patient Safety Call Center , Intake and Triage, Customer Care Call Center , Product… more
- Oklahoma State University (Oklahoma City, OK)
- Campus OSU-Oklahoma City Contact Name & Email Abbey Hardin, Work Schedule Monday - Friday, occasionally includes some evenings and weekends Appointment Length ... to financial reasons. They work closely with the Student Success and Opportunities Center (SSOC) team to support student need and ensure progress toward degree… more
- Navient (Frankfort, KY)
- … Contact Center Engineer position will report to the Director , Customer Experience.** **As the Contact Center Engineer, you will:** + Oversee the ... configuration and customization of contact center software to align with business...process changes and automation to enhance agent productivity and customer experience. + Liaise with cross-functional stakeholders (eg, … more
- Access Dubuque (Dubuque, IA)
- Director of Contact Center ...across teams. This individual will bring deep expertise in customer experience strategy and contact center ... and e-Commerce companies-is seeking a ** Director of Contact Centers** to lead our customer experience...The Director will oversee a fully remote contact center workforce, managing geographically dispersed agents… more
- Needham Bank (Needham, MA)
- …veteran status, military service, sexual orientation, genetic information, or gender identity. Keyword: Contact Center Director From: Needham Bank ... and is responsible for customer service and sales including contact center process procedures/knowledgebase/communication, sales and quality programs, … more
- Kyndryl (Atlanta, GA)
- … agents. + Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- Capgemini (Atlanta, GA)
- …team, you will lead strategic initiatives that reshape how organizations design and deliver customer service and contact center experiences. You will manage ... advisor to client executives, shaping strategic roadmaps for contact center modernization, service operating model evolution, and customer engagement… more
- Seattle Children's (Seattle, WA)
- The Director of the Patient Access Contact Center at Seattle Children's provides strategic and operational leadership for the organization's centralized ... ambulatory contact center operations. Reporting to the Associate...Experience** Bachelor's Degree. 5-7 years of progressive experience in customer service, patient relations, call center , or… more
- USAA (San Antonio, TX)
- …truly makes us special and impactful. **The Opportunity** As a dedicated Director , Digital/Technical Product Management- Contact Center Technologies, you ... management skills. **What sets you apart:** + Possesses high level knowledge of the contact center technology stack (SBCs, SIP, call recording, IVR, etc.) and… more
- CUNY (New York, NY)
- Assistant Director of the Rockowitz Writing Center (Academic Resource Center Specialist) **POSITION DETAILS** Hunter College is the largest college in the ... activities and monitor progress towards them. + Oversee all operations of the Writing Center in the absence of the Director + Keep abreast of current… more
- Sylvan Learning (Lewis Center, OH)
- …ensuring robust instructional experiences. The Director serves as the point-of- contact for customers and manages Center operations. ESSENTIAL JOB FUNCTIONS ... Center Director - Lewis Center... Center Director - Lewis Center GENERAL SUMMARY...Director is responsible for delivering a high-quality personal customer experience by ensuring that Sylvan education programs are… more
- Sylvan Learning (San Diego, CA)
- … Center REPORTS TO: General Manager GENERAL SUMMARY The Center Director is responsible for managing the overall customer experience, sales, and local ... Center to achieve performance goals and grow the Center . The Center Director is... staff and serves as the principle point of contact for the Franchisee. ESSENTIAL JOB FUNCTIONS * Ensures… more
- Bright Horizons (Memphis, TN)
- **Child Care Center Director ** As a **leader in a Child Care Center ** , you inspire teachers to create high-quality programming in each classroom while ... team** at the BRAND NEW St. Jude Child Care Center as the ** Center Director **...early education/preschool child care center to provide center supervision, curriculum delivery, business management, and customer… more
- Mass Markets (Mesilla, NM)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... other operational management associated with day-to-day contact center operations. Operationally, the Associate Director is...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- PSEG (Newark, NJ)
- …productive and diverse workforce. This position reports directly to the Senior Director Customer Care. **Job Responsibilities** + Lead, direct and monitor ... strategy, resources and activities for a 24/7 multi-site call center operation which includes approximately 480 associates (Union and...+ Responsible for overall financials and internal controls for Customer Contact . Develop and oversee a $58… more
- City of Cincinnati (Cincinnati, OH)
- COMMUNITY CENTER DIRECTOR Print (https://www.governmentjobs.com/careers/cincinnati/jobs/newprint/5094597) Apply COMMUNITY CENTER DIRECTOR Salary ... children, teens, seniors, adults, and/or with persons with disabilities, when required. COMMUNITY CENTER DIRECTOR IS A TESTED POSITION. THE EXAM WINDOW WILL BE… more
- Lac Vieux Desert Northern Waters Casino Resort (Watersmeet, MI)
- Director of Recreational Center /Boys and Girls Club Watersmeet, Michigan Tribal Hourly Apply Now (Careers.cfm?Mode=Apply&FCJobID=58) Position Summary: POSITION: ... Director of Recreational Center /Boys and Girls Club...to effectively communicate and be a primary point of contact between schools and parents/guardians. .Upholds confidentiality at all… more
- ChenMed (Margate, FL)
- …rapidly expanding and we need great people to join our team. The Medical Director , Center is specifically responsible for executing the ChenMed Way and core ... of the Market Chief Medical Officer (MCMO), the Medical Director , Center will directly supervise, performance manage...feedback to PCPs and ensures PCPs are keeping in contact with hospitalized patients and hospitalists; facilitates review of… more
- Mass Markets (Wichita, KS)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... other operational management associated with day-to-day contact center operations. Operationally, the Associate Director is...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Hartford HealthCare (Farmington, CT)
- …degree in business administration or related field of study or 12 years customer service/Quality Management/ Training/ Contact Center management experience. ... help develop, update and oversee all training of Access Center champions. The Director of Quality and...*Experience* Minimum 10 years of management experience in the contact center industry, quality management operations/employee training… more
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