- DriveTime (Tempe, AZ)
- …of IT, you will be responsible for providing leadership and direction for the Enterprise Service Desk (ESD), executing on our strategic objectives. You ... business areas as needed. **In Long, the Assistant Director, Enterprise Service Desk will** +...management, ensuring timely and efficient resolutions in line with Service Level Agreements (SLAs). Lead the team… more
- Linchpin Solutions, Inc. (New Orleans, LA)
- Enterprise Service Desk Specialist III New Orleans, LA (http://maps.google.com/maps?q=New+Orleans+LA+USA+70114) Job Type Full-time Description If you are ... We are currently hiring for a dynamic and experienced Enterprise Service Desk Specialist ....update tickets throughout the resolution process, ensuring adherence to Service Level Agreements (SLAs). + Customer support:Provide… more
- Leidos (Lorton, VA)
- …multiple tasks/projects concurrently with minimal supervision. + Understands and monitors EHD Service Level Objective (SLO) and creates key metrics reports for ... guide the way we do business. Seeking an experienced Enterprise Help Desk (EHD) Supervisor/Project Lead to...team and providing performance feedback. + Proven experience in Service Desk /Help Desk environments including… more
- Leidos (Lorton, VA)
- …II, Tier III, application owners and others for quick customer resolution. + Understands EHD Service Level Objectives (SLOs) and the Tier 1 role in support of ... **Description** Leidos is seeking an experienced Enterprise Help Desk (EHD) Agent, Tier...of degree. + US Citizen. + Proven experience in Service Desk /Help Desk environments. +… more
- NTT America, Inc. (Sacramento, CA)
- …the delivery of services to clients for a 24 x 7 x 365, Enterprise Service Desk that provides remote level I and level II technical support to users ... are followed in the NOC + Operates as any lower- level NOC Technician; responsible for assuming the workload and...managing and scaling team responsible for consistent, high quality service delivery to enterprise client base +… more
- NuAxis Innovations (Washington, DC)
- …Proficiency in developing and implementing Quality Control Plans (QCPs) for service desk operations. + Knowledge of enterprise - level ITSM tools and ... Assurance Manager (QAM) with Enterprise IT Help Desk / Service Desk Background + The...Full-Time Equivalents (FTEs). + Expertise in ensuring compliance with Service Level Agreements (SLAs) and Key Performance… more
- State of Massachusetts (Chelsea, MA)
- …projects are assigned and processed within expected timeframes. . Adhere to and meet all Service Desk Service Level Agreements (SLA's) and Quality Review ... the Role:* EOTSS is seeking to hire a* Service ** Desk **Analyst*to join the*End**User**Support**Team*. The Service Desk...Tier 2 or 3 teams within timeframes outlined in Service Level Agreements. . Ensure all tickets,… more
- TekSynap (Silver Spring, MD)
- …Team Leadership & Development: + Lead, mentor, and develop a team of service desk professionals, creating an environment that promotes teamwork, growth, and ... delivery. + Proactively identify areas for improvement and drive initiatives to optimize service desk efficiency and effectiveness. + Oversee the development and… more
- William C Brown Inc (Bowie, MD)
- …protected by law. Description (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center ... level server and desktop requests; monitoring alerts from enterprise monitoring tools; coordinating incident activities with the technical...within a timely manner as stated in the Help Desk Service /Operating Level Agreement. +… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the...In support of this mission,FDIC established ServiceNow as an enterprise platform in 2016 and has since implemented sixproduct… more
- Leidos (Shaw AFB, SC)
- …Job Description The Leidos National Security Sector is hiring for an upcoming ** Service Desk /VTC Technician** to support US Army Central G2. The program ... secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems as well as network administration support... service + Submit, update, and monitor the service desk ticketing system for all in-coming… more
- General Dynamics Information Technology (Aberdeen, MD)
- …of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** ... **Req ID:** RQ197472 **Type of Requisition:** SCA **Clearance Level Must Be Able to Obtain:** Top Secret...Transform technology into opportunity as a **Help Desk Support Service Specialist - Intermediate** with… more
- General Dynamics Information Technology (North Liberty, NC)
- … Desk Technician** Transform technology into opportunity as a Service Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing ... **Req ID:** RQ198599 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret/SCI...operate. At GDIT, people are our differentiator. As a Service Desk Technician you will help ensure… more
- US Anesthesia Partners (Dallas, TX)
- …imaging requests, user account administration, and other IT initiatives. The Service Desk Analyst leveraged a variety of enterprise tools and utilities to ... they work toward a common vision: Empowering people to advance exceptional care. The Service Desk Analyst provided outstanding customer service and IT… more
- General Dynamics Information Technology (Arlington, VA)
- …of emerging capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT ... **Req ID:** RQ198484 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Secret **Public...**Job Description:** Transform technology into opportunity as a **Help Desk Specialist** with GDIT. A career in enterprise… more
- SOS International LLC (Boston, MA)
- Overview SOSi is seeking a highly qualified Lead Service Desk Manager who is responsible for providing planning and oversight into operations within the ... Area-of-Responsibility (AOR). Leads and directs a team of Service Desk members to ensure capabilities are...or equivalent, or a minimum of 6 years of enterprise data and information management experience. 4+ years' experience… more
- City of New York (New York, NY)
- Job Description TASK FORCE: Information Systems UNIT: Service Desk Operations JOB TITLE: One (1) Assistant Analyst/Analyst CONTROL CODE: OTH-25-01 SUMMARY: The ... support to the OMB user community. JOB DESCRIPTION: The Service Desk Analyst will serve as the...OMB and be an agile problem solver providing a high- level of customer service to OMB staff.… more
- TEKsystems (Austin, TX)
- …satisfaction * Provides incident status updates to management and end-users per service level guidelines * Support and maintain effective relationships with ... support for Schwab systems. Experience with 1st and/or 2nd level support. Strong customer service skills, strong...Required Experience: 2+ years of experience working in a service desk or customer service … more
- William C Brown Inc (Bowie, MD)
- … Operations Center (EOC) Tier 1 System Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid ... Service Desk Agent EOE Statement We... Service Desk Agent EOE Statement We are an equal...daily and reprioritize as needed to ensure compliance with Service Level Agreements (SLA). + Define and… more
- Motion Recruitment Partners (Phoenix, AZ)
- … Service Desk Contractor. Remote Roles in CST Time Zone. A Service Desk Contractor provides first- level end-user support and incident diagnosis for ... Service Desk Contractor / Contract /...requests. + Diagnoses and troubleshoots incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard… more
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