- CACI International (Oklahoma City, OK)
- Enterprise Service Desk Team Manager (Night Shift) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret ... model. CACI has an excellent opportunity for an experienced, self-driven Enterprise Service Desk (ESD) **Team Manager ** . As a first-line manager ,… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in **the DC, Maryland, and Virginia (DMV) area** ... end-user support in enterprise or government environments. + Experience with service desk ticketing tools, especially ServiceNow + Proficiency in MS Office… more
- KeenLogic (Quantico, VA)
- …CONUS/OCONUS. The Service Desk Lead oversees the daily operations of the Enterprise Service Desk (ESD), the central point of contact for IT support ... Service Desk Lead Location: Quantico, VA... Service Desk Lead Location: Quantico, VA Contract Duration: one...needs a team to keep its nationwide Recruiting Command Enterprise Network (RCEN) highly available, reliable, and secure so… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in the **DC, Maryland, and Virginia (DMV) area** ... . In this role you will manage the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and event and incident… more
- IT1 (Tempe, AZ)
- …solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced IT Service Desk Manager to join our Consulting team. iT1 has been ... the most talented engineers in the country. The IT Service Desk Manager is centered...+ 5+ years of experience supporting IT customers and enterprise environments + 2-3 years of experience managing call… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance Required: Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service Desk ... Manager oversees the processing and resolution of service requests and IT incidents. These roles utilize ITIL...to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to… more
- St. George Tanaq Corporation (Washington, DC)
- …Hybrid Teaming Model (multiple locations). + Strong understanding of ITIL, Agile, and service desk best practices. + Familiarity with IT tools including ... Project Manager - Technical Support Services/Help Desk ...8(a) Alaskan Native Small Business that specializes in delivering Enterprise Integrated Technology Solutions and Support Services to the… more
- OhioHealth (Columbus, OH)
- …OH associates, physicians, administrators, and volunteers 24x7x365 by staffing the IS OH Service Desk . This position embraces a customer focused, data driven ... systems and technologies that number over 1200 applications/systems. The Manager is responsible for measuring, monitoring and analyzing performance...At least 5 Years of Experience in an IT Service Desk , in a large organization, e.… more
- TekSynap (Washington, DC)
- …as required for meetings and training sessions **Overview** We are seeking a Help Desk Manager to join our team! TekSynap is afast-growinghigh-tech company that ... understanding of the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process Tool (RAPT). -… more
- ManTech (Doral, FL)
- …user experience. **Minimum Qualifications:** + HS diploma + 1+ years of relevant Enterprise Service Desk experience. + Fundamental understanding of computer ... complex problems to higher tiers. + Log and track incidents and service requests within a ticketing system, ensuring timely resolution and accurate documentation.… more
- Palo Alto Networks (Plano, TX)
- …precision. **Your Career** We are looking for a highly motivated, results orientated Deals Desk Manager - North America to join our organization. The primary ... + Effectively work with NAM Sales to work on Enterprise , Sled and Federal deals + Provide Sr. Leadership...non-standard pricing requests that reach the level of executive manager + Review will include financial analysis for gross… more
- Leidos (Odenton, MD)
- …Proactively monitor Incidents for trends and potential Problem Records and highlight these to the Service Desk Manager in order to ensure the availability of ... messages, and in person. + Able to adapt to service desk capability, handling calls and contacts...(CND, Network+ CE, SSCP)** + A good understanding of Enterprise IT concepts and the basic principles of modern… more
- OhioHealth (Columbus, OH)
- …in our careers and in our communities. **Job Description Summary:** The IT-Clinical Service Desk Agent reports to the Manager of the Clinical Service ... their ability to execute their job responsibilities. The IT-Clinical Service Desk Agent may also be asked...Manager and Sr Technicians to refine their customer service skills and recommended areas for improvement. Attends customer… more
- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...within WMATA's environments using existing processes and suite of enterprise monitoring tools within MEMC. Tier II resources supporting… more
- TEKsystems (Columbia, SC)
- …Hire opportunity. This person would join a team of 5 people (1 manager , 1 asst. manager , and 3 service desk members) to serve as the first point of ... Our customer would like to bring a an additional Service Desk member on a 6 month...staff. --Evaluate and test for usability new releases of enterprise software. --Works to continually improve business processes and… more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service Desk Support ... email support, and assistance to walk-in customers at the Service Desk . Enter problem reports into the...NMCI, NMCI U-NNPI, and SIPRNET accounts through the NMCI Enterprise Tool (NET). + Submit new account and Move… more
- Robert Half Technology (Nashville, TN)
- …on resolving desktop-related issues, enhancing the support knowledge base, and improving overall service delivery within the IT Help Desk team. * Respond to ... manner, gather pertinent information, and document in the Help Desk System * Classify and prioritize all service...I staff to improve their technical proficiency and customer service level * Assist DS Support Manager … more
- BAE Systems (Columbia, SC)
- …(large scale enterprise environment); AND + Minimum 4 years IT service center support experience. **Skill Sets Anticipated** + Ability and knowledge to perform ... and technical assistance to EOUSA and USAO IT Systems Manager Staff across 94 United States Attorney's Offices (USAO)s....be available based on position level and/or job specifics. ** Service Center Senior Support Desk Analyst** **116035BR**… more
- OhioHealth (Columbus, OH)
- …in our careers and in our communities. **Job Description Summary:** The IT Endpoint Service Desk Agent reports to the Manager of IT Service Desk and ... Works with the Manager and Sr Technicians to refine their customer service skills and recommended areas for improvement. Attends customer service skills… more
- Select Medical (Mechanicsburg, PA)
- … staff member for resolution. The Support Specialist I reports to the Help Desk Manager . The Support Specialist I is challenged with handling the interaction ... The Support Specialist is responsible for delivering quality customer service by providing a single point of contact to...-wide; strategize and define remediation plan with the Help Desk Manager and execute accordingly. + Participate… more
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