- Collabera (St. Louis, MO)
- Job title: Escalation Case Manager Location: St.Louis,MO Skills: Customer Service Finra Series 7 Certification Banking/Trading/Brokerage domain knowledge There is
- Hired by Matrix (Columbus, OH)
- …attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the ... status to the end user promptly. Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations. Provides investigation, diagnosis,… more
- Schaeffler Group (Livonia, MI)
- …long term planning and prioritization processes for all projects assigned. Act as escalation point of contact within defined escalation paths. Decide about ... conflicting targets or resource requests. Monitor project progress, and contribute to Go/No-Go decisions. Interact and communicate with senior stakeholder peer-groups or customers. Your Qualifications Bachelor of Science degree in electrical or mechanical… more
- Dexian - DISYS (Oak Grove, NC)
- …SOC Tier II Analyst is responsible for monitoring, analysis, response, and escalation of security incidents and events. The Security Operations Center is the ... or all security tools and the execution of all SOC procedures.Acts as an escalation point for the Tier I SOC Analysts. Resolves or escalates cyber security incidents… more
- American Tire Distributors (Chattanooga, TN)
- …with solutions related to delivery/inventory failures. Primary Responsibilities: Proactive Escalation Prevention - Responsible for ensuring customer orders are ... an error at the time of customer delivery.Responsible for real-time phone escalation management and timely response to system ticketed items.EOD (Sales) Report… more
- US Tech Solutions, Inc. (New York, NY)
- …Voice recording related issues. Collect metrics and traces for Third Line escalation . Create reports for Trading Voice Recording Operations and Senior Management ... on Voice, Trading Voice, and Voice Recording technologies. Ensuring appropriate escalation to management and/or Permanent Control (or Compliance as appropriate) as… more
- Percepta (Melbourne, FL)
- …and being organized and knowledgeable.Handle difficult customer issues and avoiding escalation whenever possible in a positive and professional manner.Ensure that ... log and audit documentation of customer files.Use additional resources and escalation points including diagnostic information, technical manuals, and call history… more
- eXcell (New York, NY)
- …the technical documentation and / or reporting to achieve a result Serve as an escalation point of contact for all Desktop Support Technicians and / or the client ... Acts as the escalation point for complex and/or high priority problems, forwarding problems they cannot solve to the appropriate support groups for resolution… more
- ProKatchers (Bronx, NY)
- …dealing with potentially violent patients. Effectively utilizes crisis intervention/de- escalation practices and non-physical behavioral management techniques, when ... ensures appropriate care of the patient and assists staff in de- escalation techniques. Detects and reports presence of unauthorized personnel, contraband, and/or… more
- WSFS Bank (Philadelphia, PA)
- …as a specialist for the Desktop Computing Environment and will be the primary escalation point for basic and moderately complex computing problems as well as be ... ensure focus on the highest priority problems and changesServe as primary escalation point for basic and moderately complex Desktop Computing Problems, accountable… more
- Globe Life Inc. (Mckinney, TX)
- …departments Assist in managing incident response procedures as needed Serve as an escalation point for responding to questions sent to the Information Security team ... techniques Cyber-attack stages (eg, reconnaissance, scanning, enumeration, gaining access, escalation of privileges, maintaining access, network exploitation, covering tracks)… more
- Creative Financial Staffing (Greenfield, IN)
- …Administrators and Server Administrators. Further, serving as a tier 2 troubleshooting escalation to the Network Administrator team. The SA will collaborate with ... a wide range of tickets. Essential Job Functions NetAdmin Tier 2 escalation point. Design, configure, implement, and maintain infrastructure such as: wireless… more
- Schaeffler Group (Troy, MI)
- …long term planning and prioritization processes for all projects assigned. Act as escalation point of contact within defined escalation paths. Decide about ... conflicting targets or resource request. Your Qualifications Bachelor of Science in Engineering from an accredited university 5 years product development experience Experience in Electric Motors. E-Axles, Hybrid Modules, or Power Electronics preferred. As a… more
- Russell Tobin & Associates (New York, NY)
- …Voice recording related issues. Collect metrics and traces for Third Line escalation . Create reports for Trading Voice Recording Operations and Senior Management ... on Voice, Trading Voice, and Voice Recording technologies. Ensuring appropriate escalation to management and/or Permanent Control (or Compliance as appropriate) as… more
- American Honda Motor Co Inc (Torrance, CA)
- …and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships. Work closely with ... and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships. Work closely with… more
- Russell Tobin & Associates (Orlando, FL)
- …customers are successful with our platform. This includes being the last point of escalation within technical support to drive them to closure and the ability to use ... stack. Demonstrated ownership and can coordinate successfully with engineering and escalation teams to achieve resolution of customer issues and requests. Experience… more
- Computer World Services (CWS)Corporation (Washington, DC)
- …activities such as root cause analysis and resilience recommendations. Serve as the primary escalation point for the SOC in the event of an incident. Communicate and ... coordinate with internal and external teams during incidents and breaches. Implement, and document IR processes, procedures, playbooks, and guidelines. Participate in breach and attack simulation and purple teaming exercises to stress test the incident… more
- Dunhill Professional Search (San Antonio, TX)
- …manner with little to no supervision while adhering to proper escalation and change control procedures.Performs incident response and assures services resolution ... for cloud system.Performs root cause analysis, diagnostics, and monitoring on various production systems.Identifies opportunities for process improvements and works with team members to implement efficiencies.Effectively creates and maintains relevant cloud… more
- Dunhill Professional Search (Springfield, VA)
- …of time taken to resolve customer issues.Performs incident notification and escalation of problems/request/issues to responsible party.Performs follow up on all ... incidents with customer to provide exceptional customer satisfaction.Follows defined process to document problems within tracking software and database.Through provided training, attains knowledge of customer and customer specific business environment. Attains… more
- WEC Energy Group (Milwaukee, WI)
- …external resources. Use documented procedures to provide timely resolution of issues or escalation on behalf of client to appropriate second or third level support ... teams. In addition, follow procedures to make sure knowledge base article documentation is updated as needed. Create and document incident cases and any necessary status updates with additional client contacts. Leverage a variety of provided support tools,… more
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