- Amazon (Seattle, WA)
- …to easily measure, listen, and act on customer feedback, ultimately provide defect-free customer experience . This key role is part of the team that broadly ... supports the defect detection ( Voice of Customer or VoC), root cause...DSI determination to deepen our understanding of the full customer experience and economic impact of defects,… more
- Amazon (Austin, TX)
- … Customer Service UX Studio which leads the Amazon customer and associate experience . We own the voice , tone, and language of numerous Amazon customer ... an opportunity to lead UX writing excellence across the global Customer Service organization. You'll get to...Basic Qualifications - 2+ years of UX writing or voice design experience - Bachelor's degree or… more
- DoorDash (New York, NY)
- …growth and retain existing volume. This role will report into a Senior Manager on our Voice Experience team in our Customer Experience & Integrity ... DoorDash that drives significant growth for the company. The Voice Experience team is responsible for the...centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible. About… more
- Leidos (Ogden, UT)
- …(GSM-O), a Digital Modernization group within Leidos, has an opening for a ** Voice Transport Unified Communications (UC) Engineer.** Our customer is the Defense ... G.729 codecs and Digital Tone Multi Frequency (DTMF). + Experience with Oracle SBCs and voice media gateway appliances. + Experience supporting distributed… more
- General Dynamics Information Technology (Doral, FL)
- …Contact Center Express (UCCX) **Certifications:** CCNP Collaboration - Cisco Systems ** Experience :** 10 + years of related experience **US Citizenship ... We have an opportunity for a Senior Telecom & Voice Engineer to work in support of SOUTHCOM Cyber...to the installation, upgrade and daily operations of the customer 's geographically dispersed VoIP infrastructure. + Maintain the existing… more
- Insight Global (Bridgewater, NJ)
- …and high-level understanding of high-quality digital product delivery * Understanding of customer journeys and customer experience * Experienced in ... stories and features, optimizing cost, and improving delivery efficiency. * Act as the " voice of the customer " within the team to ensure the team "builds… more
- Bandwidth (Raleigh, NC)
- Apply Now Global Customer Success Manager at Bandwidth Raleigh, NC Who We Are: Bandwidth (NASDAQ: BAND) is a global communications software company that ... authentic selves. #jointheband What We Are Looking For: The Global CSM ( Customer Success Manager) team serves...customer support in resolving issues and being the voice of the customer within Bandwidth, building… more
- TE Connectivity (Fremont, CA)
- … experience for TE's Data and Devices (DND) business unit. This includes global strategies to improve customer experience by partnering closely with ... Quality point of contact for assigned North American strategic customer accounts. + Provide the Voice of...minimum quality assurance experience working in a global capacity. + Preferred customer quality … more
- General Motors (Spring Hill, TN)
- …health and safety and housekeeping. + Maintain awareness of quality standards, global customer audit manual, communicate department quality goals and leverage ... & Execute compliance to Design Tolerance Standard (DTS), and Global Customer Audit (GCA) Line Segments +...solving skills (utilizing data). + Manage, Track, & Issue Voice of the Customer (Fast Response) Problem… more
- BioBridge Global (San Antonio, TX)
- …and customer engagement experience . Requires experience focusing on customer ‐management roles previously, such as voice of customer , customer ... service by capturing and being responsive to the voice of the customer (internal or external,...customer intelligence, customer loyalty. Helpful if experience includes working in a medical environment. Prefer blood… more
- BioFire Diagnostics, LLC. (Salt Lake City, UT)
- Position Summary Lead the Global Customer Service Organization (L2) team members and manage daily operations to provide technical support to subsidiaries and ... difficult/complex situations related to systems, software and connectivity. 4.Manage daily Global Customer Service Center operations - including people… more
- BioFire Diagnostics, LLC. (Hazelwood, MO)
- The job of the Global Customer Service Systems Software/IT Engineer is to provide effective support, training & coaching to bioMerieux subsidiaries and ... distributors and to promote technical voice of customers for product development in order to...experience will be highly valued + Committed to customer and to service with a sense of urgency… more
- Integra LifeSciences (Princeton, NJ)
- …deep insights and support decision making; includes third party market research, voice customer techniques, advisory panels, competitive analysis and other ... are required. + Provide decisive and accountable leadership in all areas of global marketing strategy related to customer insight, new product development… more
- Amazon (Seattle, WA)
- …and AWS Support who also share the same mission to co-drive the customer experience . The GIC vision is to enable global customers to quickly connect with an ... about AWS services and unique differentiators. * Represent the voice of the customer and recommend next...global cross-functional team driving operational excellence and better customer experience . We are open to hiring… more
- Manulife (Boston, MA)
- …services, wealth management or insurance industry + Strategy consulting and/or digital/ customer experience preferred. + Confirmed digital competence and ... Experience Program Manager** is a key member of Global Wealth and Asset Management (GWAM) Marketing team and...Strategy and Execution, our Digital Transformation roadmap, and our Voice of the Customer program. + Lead… more
- Insight Global (Burbank, CA)
- …work experience as a customer success manager supporting the end user customer experience - Proven Experience using and managing technology tools -- ... on service management project plans to include change management planning and the voice of the customer . - Learning Design and Development: creating training… more
- ServiceNow, Inc. (Atlanta, GA)
- …human tone. Contribute to the evolution and extension of our brand and brand voice across customer and employee experiences. . Collaborate with art directors, ... path connected to this role. We believe skills and experience are transferrable, and the desire to dream big...touchvpoints and experiences. As a key member of ServiceNow's Global Brand Team, you'll help us grow awareness, demand,… more
- Bandwidth (Raleigh, NC)
- …cases and create clarity around their needs. + Drive go-to-market and ensure sales goals, customer experience goals and customer business needs are met or ... Apply Now Global Messaging Product Owner at Bandwidth Raleigh, NC...on Messaging around the globe. + Act as the " voice of the customer " on our development… more
- J&J Family of Companies (Spring House, PA)
- Global Medical Affairs Leader, Director, Dermatology - 2406179906W **Description** Johnson & Johnson Innovative Medicine, Immunology Global Medical Affairs, is ... Dermatology, located in Horsham, Pennsylvania or Spring House, Pennsylvania. The Global Medical Affairs Leader (GMAL), Director, Dermatology, under the direction of… more
- Mastercard (O'Fallon, MO)
- … global best practices & drive adoption through the GCD ( Global Customer Delivery) organization. All About You o Experience in leveraging loyalty programs ... integrated, automated, & and scalable tools & and reporting to improve the customer experience . o Reviews delivery practices for efficiency & standardization… more