• Westat (Gaithersburg, MD)
    **28901BR** **Job Title:** Help Desk Agent (Hourly) **Location:** MD - Gaithersburg **Job Description:** Westat is seeking Help Desk Agents who will be ... and live chats, and following up on unresolved issues in a timely manner. **The Help Desk Agent shift is 9:00 am - 5:30 pm, Monday - Friday.** The position is… more
    DirectEmployers Association (10/10/25)
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  • NuAxis Innovations (Washington, DC)
    ** Help Desk Senior Specialist II** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... join our team NOW! We are currently seeking a talented and motivated ** Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk… more
    DirectEmployers Association (09/10/25)
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  • Pharmpix (Guaynabo, PR)
    POSITION SUMMARY The Pharmacy Help Desk Call Center Representative reports to the Pharmacy Help Desk Call Center Supervisor and is responsible to provide ... payment, and other required information in accordance with PharmPix Pharmacy Help Desk Call Center performance metrics. 2. Answer incoming providers' and… more
    Upward (08/05/25)
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  • NuAxis Innovations (Falls Church, VA)
    ** Help Desk Technician** Location **Falls Church, VA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... our team NOW! We are currently seeking a talented and motivated ** Help Desk Technician** for a Full-Time position. **Job Summary:** NuAxis Innovations is seeking… more
    DirectEmployers Association (09/04/25)
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  • Sharp Electronics Corporation (Kingsport, TN)
    **Overview** The National Help Desk Technician is an entry level position, responsible for providing Tier 1 helpdesk end-user support for small to enterprise ... sized clients with complex issues in various Microsoft products, as well as other technical hardware and software issues. Additional duties include reporting, licensing reconciliation, diagnosing and resolving technical issues over the phone by using advanced… more
    DirectEmployers Association (10/01/25)
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  • Staffing Solutions Organization (Augusta, ME)
    …workforce, which is a reflection of our clients and the people they serve. **Pharmacy Help Desk Associate - MaineCare in Augusta, ME** **Position Duties** : + ... Respond to calls from MaineCare Members, pharmacists, and technicians representing various coverage plans + Educate MaineCare Members regarding various Medicare Part D plans and how to choose a plan, how the plan pays benefits, etc. + Educate MaineCare Members… more
    DirectEmployers Association (08/21/25)
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  • Staffing Solutions Organization (Albany, NY)
    …workforce, which is a reflection of our clients and the people they serve. ** Help Desk Analyst in Albany, NY** **Division of Eligibility & Marketplace ... Integration (DEMI)** **Bureau of Program Compliance and Audit** **50% Onsite 50% Remote** **Duties:** The Bureau of Program Compliance and Audit is seeking a highly motivated individual to ensure consumer eligibility and enrollment practices for New York… more
    DirectEmployers Association (07/18/25)
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  • Stony Brook University (Stony Brook, NY)
    …Thursday and Friday Days Off **Position Summary** At Stony Brook Medicine, a **IT Service Desk Technician** at the Help Desk provides timely and accurate ... software and applications necessary for Patient Care. **Duties of a IT Service Desk Technician at the Help Desk may include the following but are not limited… more
    DirectEmployers Association (10/10/25)
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  • Epsilon, Inc (Greenville, SC)
    …technology experience, including at least three (3) years of leadership experience in a help desk or call center environment. + Highly organized with attention ... **Deputy Service Desk Manager** **Epsilon is now part of AMERICAN...customer service. The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident… more
    DirectEmployers Association (10/04/25)
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  • NuAxis Innovations (Washington, DC)
    …continuous training for Tier I and Tier II staff as needed. + Coach Help Desk personnel, guiding, teaching, and implementing best business practices. + Establish ... training plans and provide Help Desk personnel with refresher training as needed. In addition, this role will also serve as a Knowledge Management Specialist to… more
    DirectEmployers Association (09/19/25)
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  • NuAxis Innovations (Washington, DC)
    …Service Management (ITSM) or IT Operations roles. + Demonstrated experience supervising enterprise IT Help Desk or Service Desk operations. + Proven ability ... support environments. This position requires proven experience supervising service desk /IT operations teams, ensuring quality of service, and collaborating closely… more
    DirectEmployers Association (09/20/25)
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  • Epsilon, Inc (Alexandria, VA)
    …of work experience in the computer field, with a minimum of two (2) years in a help - desk area, and two (2) years at a mid/senior level position, to include the ... class customer service. The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident monitoring (MI),… more
    DirectEmployers Association (10/08/25)
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  • Home Depot (Kennesaw, GA)
    …purchase order management, and inventory sourcing. + Expertise in CRM or standard help desk ticketing systems, and remote monitoring and management software + ... also drives engagement and operational excellence, aids in the translating Support Desk strategy into tactical execution, and determines critical knowledge and skill… more
    DirectEmployers Association (10/03/25)
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  • CBRE Government and Defense Services (Mclean, VA)
    …This role bridges technical administration with frontline support, offering Tier 1 help desk assistance, troubleshooting application issues, and delivering basic ... guides, quick reference materials, and video tutorials. **Experience:** + 2+ years help desk operations (Required) + 1+ years of hands-on experience with IBM… more
    DirectEmployers Association (09/10/25)
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  • Epsilon, Inc (Alexandria, VA)
    …new responsibilities business needs change. **Preferred Qualifications:** + One or more Help Desk Institute (HDI) certification preferred; HDI Support Center ... Certification + Experience managing a Tier 2 specialized support desk in a large environment, preferably supporting more than...Ability to lift up to 15 lbs. and perform desk -side campus customer and support office site visits, as… more
    DirectEmployers Association (10/04/25)
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  • AHU Technologies, Inc. (Washington, DC)
    Benefits: Wifi Wide Area network drive mapping Windows OS configuring Help desk JTLIMS 3. X TITLE: System Administrator Journeyman LOCATION: Washington DC/ ... Sys- including system configuration, management, and troubleshooting. Required 6 Years * Help desk - experience installing and configuring desktop/laptop hardware… more
    Upward (08/04/25)
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  • Morley (Lansing, MI)
    …to Make Your Life Easier_** + Teladoc: 24/7 online access to doctors + 24/7 nurse help desk + Patient advocacy: Free 24/7 help with benefit questions and ... letting them know we care about their wellbeing, and help them resolve the issue so it doesn't cause...are time sensitive + Able to remain at your desk for long periods of time **_Remote Work Requirements_**… more
    DirectEmployers Association (10/11/25)
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  • Micron Technology, Inc. (Boise, ID)
    …ability to navigate both will determine your success. This role also includes a Help Desk component, where you will assist customers with SAP, SIPP inquiries, ... + Excellent organizational and communication abilities **Preferred Qualifications** + Previous Help Desk experience + Experience facilitating meetings and… more
    DirectEmployers Association (08/07/25)
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  • BeOne Medicines (San Mateo, CA)
    …may include outsourced trials, CROs and offshore partners resources + Provide oversight of Help Desk Support Management by being an internal escalation point for ... reviewing and providing feedback on help desk tickets + Perform all other related duties as assigned + Direct reports 4-6 EDC Admins **Supervisory… more
    DirectEmployers Association (09/30/25)
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  • AHU Technologies, Inc. (Washington, DC)
    …Sys- including system configuration, management, and troubleshooting. 6 Years * Help desk - experience installing and configuring desktop/laptop hardware ... and its associated hardware components. The selected candidate will manage desk requests and resolve system-related issues to ensure smooth laboratory operations.… more
    Upward (08/04/25)
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