- Chenega Corporation (Arlington, VA)
- **Req ID:** 35825 **Summary** ** Help Desk Manager ** **Arlington, Virginia** Are you ready to enhance your skills and build your career in a rapidly evolving ... interest of our nation. SecuriGence is seeking a talented ** Help Desk Manager ** to ...areas for improvement. + Implement industry best practices for incident management, problem resolution, and knowledge management. + Develop… more
- Robert Half Technology (Philadelphia, PA)
- Description We are in the search for a Help Desk Manager to join our team in Philadelphia, Pennsylvania. This position is in the IT industry, providing an ... opportunity for you to manage and mentor a team of help desk technicians, ensuring effective support and incident resolution. This role is 5 days a week… more
- Robert Half Technology (Lexington, KY)
- Description We are inviting applications for the role of Help Desk Manager , located in Lexington, Kentucky. This role will be a part of our construction ... to our service desk professionals. As a Help Desk Manager , you will...operations. * Ensuring adherence to ITIL best practices for incident , problem, and change management. * Collaborating with leadership… more
- MyFlorida (Tallahassee, FL)
- … technician when necessary, as well as assisting in day to day Help Desk operations when there is no active incident to manage. + Process Improvement : ... - SENIOR MANAGEMENT ANALYST II - SES / OPERATIONS INCIDENT MANAGER Date: Apr 21, 2025 The...including lessons learned, process improvements, and preventative measures. + Help Desk collaboration + Collaborate and assist… more
- NuAxis Innovations (Washington, DC)
- …position. **Job Description** + Quality Assurance Manager (QAM) with Enterprise IT Help Desk /Service Desk Background + The ideal candidate for the ... **IT Service Desk Quality Assurance Manager ** Location **Washington,...QAM position, coming from a Help Desk /Service Desk background, should… more
- General Dynamics Information Technology (Aberdeen, MD)
- …Polygraph **Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Desktop Computers, Help Desk Support,Troubleshooting **Experience:** 7 + years of ... related experience **US Citizenship Required:** Yes **Job Description:** ** Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required**… more
- Alight (Newton, IN)
- …To learn more about us, pls visit stradaglobal.com **Job Title:** Global Service Desk Manager **Location:** Kochi - India **Job Type:** Full-Time **About the ... experts, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at...We are seeking a highly motivated and experienced Service Desk Manager to oversee our outsourced service… more
- KBR (Colorado Springs, CO)
- Title: Help Desk Support Lead Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology ... impact on the country's most critical role - protecting our national security. Help Desk Support Lead - Gravity DevSecOps Pipeline (Top Secret Clearance)… more
- CACI International (Denver, CO)
- …with a Poly required + Security+ certification required + 3+ year of experience in Help Desk support and/or system administration + Proven experience as a ... Integrated Service Desk Account Manager - Day Shift Job Category: Information...help desk technician or other customer support role + Experience… more
- CACI International (Chantilly, VA)
- …with a Poly required Active Security+ certification required 3+ year of experience in Help Desk support and/or system administration Proven experience as a ... Integrated Service Desk Account Manager Job Category: Information Technology Time...help desk technician or other customer support role Experience… more
- William C Brown Inc (Bowie, MD)
- …Support. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide triage activities to direct ... operating procedures. + Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. + SafeBoot password… more
- Hormel Foods (Austin, MN)
- **INFRASTRUCTURE MANAGER - IT SERVICE DESK , OPERATIONS & END POINT MANAGEMENT - CORPORATE OFFICE (AUSTIN, MN)** To save time applying, Hormel Foods does not ... architecting, implementing, maintaining, monitoring and supporting End Point Delivery, Service Desk and IT Operations functions. The position has responsibility for… more
- Link Solutions Inc (Frederick, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Senior-Level) to join our team in support of the ... US Army PEO Soldier Project Manager Soldier Medical Devices (PM SMD) at Ft. Detrick,...DoD Security Clearance + Non-remote (relocation incentive available) The Help Desk Support Analyst will support and… more
- Link Solutions Inc (Frederick, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst to join our team in support of the US ... Army PEO Solider Project Manager Solider Medical Devices (PM SMD) at Ft. Detrick,...DoD Security Clearance + Non-remote (relocation incentive available) The Help Desk Support Analyst will support and… more
- DriveTime (Tempe, AZ)
- …mature and expand the ESD team's capabilities as the team undergoes a transformation from Help Desk to Enterprise Service Desk . Drive the development of ... protocols. Work together to implement secure service processes, support incident response efforts, and ensure compliance with cybersecurity standards...+ Minimum of 5 years leading an IT Service Desk or Help Desk , preferably… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance:... by the third ring. + Create a customer incident in Remedy, the call tracking software for every call ... policies and procedures. + Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements. + Advise management of… more
- TEKsystems (Union City, CA)
- …Windows 11 OS * IT1 is their HW reseller. IT1 images and deploys laptops to users. Help desk will almost never touch the HW. * 80% tickets come in via email ... Strong understanding of Hardware Life Cycle Management, Change Management, Incident Management, Helpdesk Ticketing, and its impacts on ensuring...they use go to assist * Expected to do desk visits as needed * 90% phone/remote support, 10%… more
- V2X (Springfield, VA)
- …Shall have 1 or more years of experience working in an enterprise IT Service Desk or Help Desk role. + Demonstrated experience providing technical assistance ... all necessary details to capture their IT service request, incident , or problem accurately and completely. + Desired Qualifications...suites such as BMC Remedy, ServiceNow, or HP Service Manager , for performing Service Desk related duties… more
- NTT America, Inc. (Ashburn, VA)
- …thrive. **Your day at NTT DATA** Provide customer service, troubleshooting, as well as incident escalation for all users contacting the 24 x 7 x 365 NOC environment ... and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES &...inventory control. + Acts as communication coordinator and situation manager during any critical incidents call bridge events. +… more
- ManpowerGroup (Norfolk, VA)
- …their team in **Norfolk, VA** . **Job Title: L1 Support for Service Desk and Helpdesk** **Location: Norfolk, VA** **Contract on W2** **Required Security Clearance: ... NCIA Point of Contact or the Cloud Ops Operations Manager , the following activities will be supported: **1) End-User...and problem resolution. **3) Remote Assistance:** a) Use remote help tools to provide support and troubleshooting for remote… more
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