- KBR (Colorado Springs, CO)
- … Help Desk Support Lead to provide hands-on leadership and oversight of help desk operations for the Gravity DevSecOps Pipeline , supporting US Space ... Title: Help Desk Support Lead Belong. Connect....focus on ensuring system reliability and security for mission-critical operations . Why Join Us? + Innovative Projects : At… more
- Robert Half Technology (Lexington, KY)
- …for hardware and software needs. * Developing and maintaining process documentation to streamline help desk operations . * Ensuring adherence to ITIL best ... Description We are inviting applications for the role of Help Desk Manager, located in Lexington, Kentucky....direction, and ensuring a smooth flow of IT support operations . Responsibilities: * Leading and mentoring a team of… more
- Koniag Government Services (Carlsbad, NM)
- …sessions to brief staff on cyber and technology rollouts. + Identify trends in IT help desk operations and present findings to management. **Work Experience, ... of technical skill in the field of expertise. Escalates all unresolved Help Desk Issues to IT Operations Manager. **Essential Functions, Responsibilities &… more
- General Dynamics Information Technology (Quantico, VA)
- …Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Help Desk Operations , Help Desk Support,Ticketing Systems ... Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier II** with GDIT. A career in enterprise IT… more
- Robert Half Technology (Philadelphia, PA)
- …of issues in a swift and efficient manner. * Identify potential improvements in help desk operations and implement best practices to improve service ... Description We are in the search for a Help Desk Manager to join our team in Philadelphia, Pennsylvania. This position is in the IT industry, providing an… more
- General Dynamics Information Technology (Chantilly, VA)
- …NEED TO SUCCEED: Requires a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service. Must possess appropriate and ... Top Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Active Directory (AD), Help Desk Support,Technical… more
- Leidos (Lorton, VA)
- …requires a broad skill set including experience leading projects, managing people, supporting Help Desk operations , collaboration across all customers and ... the way we do business. Seeking an experienced Enterprise Help Desk (EHD) Supervisor/Project Lead to join...with our customers and MSS teams, supporting both MSS operations and our customers through customer experience, user experience,… more
- City of New York (New York, NY)
- …Desk Level 1 Representative will serve as the "front-line" of the FISA-OPA Help Desk operations , providing caller assistance and problem management ... Payroll Administration (FISA-OPA) is recruiting a Clerical Associate Level 2 Help Desk Representative for the Citywide User Support Division. Under general… more
- Robert Half Technology (Chelsea, MA)
- …skills in IT support and telephony. You will play a key role in assisting with help desk operations , telephony systems, and IT asset management, all while ... * Minimum of 2 years' experience in IT support, with exposure to help desk operations and telephony systems. * Proficiency in troubleshooting Mac and… more
- Robert Half Technology (Wilmington, OH)
- …general maintenance * Proficiency in using Microsoft applications, specifically those relevant to help desk operations * Experience with Active Directory, ... Description We are offering a long term contract employment opportunity for a Help Desk Technician in the transport industry, based in Wilmington, Ohio. As a … more
- CUNY (New York, NY)
- …- Assist in diagnosing and resolving application and network connectivity problems. ** Help Desk Operations :** - Perform opening and closing ... at a College or Unit. They work in technical support, applications development, operations , help desk , and similar environments, as well as in the field… more
- Robert Half Technology (Hackensack, NJ)
- Description We are seeking a Service Administrator to support our Help Desk operations by managing service-related administrative tasks, ensuring timely ... documentation of discussions and action items. + Work closely with the Help Desk team and project teams to align service-related tasks with company objectives.… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, ... issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- General Dynamics Information Technology (Arlington, VA)
- …Active Secret clearance + **Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations . + **Certification Requirements** : ... to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help ... operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR HELP… more
- General Dynamics Information Technology (China Lake, CA)
- …Secret clearance + **Required Experience:** + 1 year of directly related experience supporting Help Desk Tier 1 operations + Experience providing technical ... Level Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** BMC Remedy Ticketing System, Help Desk … more
- NuAxis Innovations (Washington, DC)
- …Hands-on experience driving Continuous Service Improvement (CSI) initiatives within IT Help Desk or Service Desk operations . + Skilled in conducting root ... Description** + Quality Assurance Manager (QAM) with Enterprise IT Help Desk /Service Desk Background +...(KPIs). + Background in leading or overseeing ITIL-compliant service desk operations and processes. **Federal IT Environment:**… more
- Leidos (Stafford, VA)
- …team in the Quantico, VA area. You will serve as the lead worker for the 3-tier Help Desk component of the Operations and Support Services program. This role ... **Description** The Leidos National Security Sector is looking for a Help Desk Lead, contingent upon contract award, to join our… more
- MyFlorida (Tallahassee, FL)
- … Help Desk technician when necessary, as well as assisting in day to day Help Desk operations when there is no active incident to manage. + Process ... 68065033 - SENIOR MANAGEMENT ANALYST II - SES / OPERATIONS INCIDENT MANAGER Date: Apr 21, 2025 The State...including lessons learned, process improvements, and preventative measures. + Help Desk collaboration + Collaborate and assist… more
- TekSynap (Washington, DC)
- …practices. + Lead continuous improvement initiatives to enhance the quality and efficiency of help desk operations . + Collaborate with IT and other ... findings. + Stay current with industry trends and best practices in IT help desk operations and quality assurance. + Maintain effective communication with… more
- The US Pharmacopeial Convention (USP) (Rockville, MD)
- …maintain regular communications with peers, technical operations , application development, help desk operations teams, supplier management and vendors ... reasonable accommodation to individuals with disabilities. **Brief Job Overview** The Cloud Operations Manager will lead a team of cloud and software engineers,… more
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