- Stony Brook University (Stony Brook, NY)
- …in a Help Desk , Service Desk or technical support environment....in a Help Desk , Service Desk or technical support environment. ... the following but are not limited to:** + Answer Help Desk telephone calls, E-mails and other...System. + Maintain excellent communication with co-workers, hardware and technical support personnel and management, including visiting… more
- Stony Brook University (Stony Brook, NY)
- …in a Help Desk , Service Desk or technical support environment....in a Help Desk , Service Desk or technical support environment. ... the following but are not limited to:** + Answer Help Desk telephone calls, E-mails and other...System. + Maintain excellent communication with co-workers, hardware and technical support personnel and management, including visiting… more
- ABBTECH Professional Resources, Inc. (Norfolk, VA)
- **Senior Customer Technical Support Specialist ( Help Desk )** + Six (6) years of professional experience in Industry, Federal or DoD Help Desk ... Support using a help desk tool such as BMC's Remedy or ServiceNow + This position is required to be designated as IAT III level with a T5 (Top Secret… more
- NuAxis Innovations (Falls Church, VA)
- …Technician** for a Full-Time position. **Job Summary:** NuAxis Innovations is seeking a customer-focused Help Desk Technician to support the US Fish and ... This on-site role is part of a mission-critical IT support team delivering responsive technical assistance to...experience. . 2+ years of hands-on experience in a help desk or desktop support … more
- NuAxis Innovations (San Francisco, CA)
- …for Office 2016 or later + Certifications in ITIL v3 Foundations + Help Desk Institute's HDA* certification + Customer Service Representative Certification ... 2 years of current experience in participating in a desk -side support environment. + Must also have...2016 or later Certifications in ITIL v3 Foundations or Help Desk Institute's HDA* certification or Customer… more
- NuAxis Innovations (Washington, DC)
- …guidance **Required Qualifications** + 1-3 years of experience in an IT Service Desk , Help Desk , or Customer Support role + Working knowledge of ITSM ... Tier I Service Desk Specialist provides first-line technical and administrative support to federal end...Our technologists have always gone the extra mile to help our federal clients succeed. And over the years,… more
- MISTRAS Group, Inc. (Princeton Junction, NJ)
- …at least 3 years in a supervisory or managerial role. + Strong knowledge of help desk software, ITSM frameworks (eg, ITIL), and performance metrics. + Excellent ... . This role ensures the delivery of high-quality IT support services, manages a team of service desk...as the primary escalation point for severe or unique technical issues. + Define and track service metrics (eg,… more
- Ally (Raleigh, NC)
- …build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so ... Sitting at the heart of Ally's Treasury Organization, the Funding Desk 's key responsibilities are to manage enterprise liquidity, generate short-term cash… more
- Compass Minerals America Inc. (Overland Park, KS)
- …modify the duties and responsibilities at any time.)_** + Provide Tier 2 level service desk technical support for complex and advanced issues for our ... about the company and its products. **Summary** The Service Desk Admin II will have a strong background in...Integrate new technologies such as Chatbots and AI to help automate support requests for users and… more
- Red River (Lexington, MA)
- …with one of our clients in the Lexington, MA area. This person will handle technical support requests directly from our customers, as well as escalation from ... truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit...networking, analytics, collaboration, mobility and cloud solutions. Our operations, support , sales and technical teams all work… more
- Graebel Companies, Inc. (Aurora, CO)
- …opportunity, we'd like to hear from you! Here's to the world ahead.?? The Technical Support Analyst I is responsible for fielding trouble calls, providing ... in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their...IT Support Function, preferably in a Customer Support role. + Any technical certifications are… more
- Hawaiian Electric (Honolulu, HI)
- …customer needs (new or modifications). As needed, provides second-level technical support for Help Desk . + Collaborate with Development, Infrastructure, ... within budget and time constraints. As needed, performs second-level help desk functions. ESSENTIAL FUNCTIONS: + Programs/adapts,...technical support . Coordinates and/or handles second-level technical support for Help Line,… more
- NY CREATES (Albany, NY)
- …Science or related field with 2 plus years of experience working in a help desk environment is recommended. Technical Certificates in Information Technology ... log all customer interactions, problems, and resolutions in a help desk system for future reference. Reset...reasonable duties as assigned. Requirements: Minimum Requirements for IT Support Specialist Has the ability to quickly learn and… more
- Ethos Veterinary Health (Bothell, WA)
- …Service Manager plays a key role in leading and supporting our front desk team. This position provides guidance, supervision, and day-to-day oversight to ensure ... and an excellent experience for clients and their pets. You'll help foster a culture of compassionate, high-quality service across every interaction-whether… more
- Insmed Incorporated (NJ)
- … support operations, problem-solving, and continuous learning. Previous experience with help desk systems or endpoint management (preferred but not required ... Summer Intern - IT Support Engineer on the Information Technology Team to help us expand what's possible for patients with serious diseases. In this role, you'll… more
- Mom's Meals (North Jackson, OH)
- …with interacting with customers, regardless of technical challenges + Respond to help desk tickets, emails, and phone calls to assist users with IT-related ... SummaryThe IT Support Specialist I provides front-line technical support to end-users, assisting with basic...field + 0-1 year of experience in an IT support or help desk role… more
- Christus Health (Carrollton, TX)
- …serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned ... high-quality manner. The Systems Analyst Senior will provide application support and optimization. They work closely with the Service... and optimization. They work closely with the Service Desk to assist in responding to service requests. The… more
- Reed Smith LLP (San Francisco, CA)
- …guidelines. Provide second-level support on issues escalated from the IT Help Desk . Escalate unresolved problems to the appropriate analyst, programmer, ... vendors. Customer service mindset with the ability to provide responsive technical support to internal users. Ability to manage multiple tasks while responding… more
- Red River (Chantilly, VA)
- …in security, networking, analytics, collaboration, mobility and cloud solutions. Our operations, support , sales and technical teams all work together to create ... truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit...around you successful. We are looking for a **Systems Support Engineer I** to join our fast-paced, customer-first global… more
- WCG Clinical (Raleigh, NC)
- …performance metrics related to key client satisfaction, retention, expansion, engagement, general support ticket resolution and help desk satisfaction, and ... tools, and processes for all client experience functions, including support and help desk operations...seamless service delivery and client experience in utilizing our technical tools and platforms. + Analyze client feedback, market… more
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