- CGI Technologies and Solutions, Inc. (Arlington, VA)
- ** Helpdesk Manager SME** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Arlington **Position ID:** J0925-0421 ... Description:** CGI Federal has an exciting opportunity for a Helpdesk Manager within our Intel sector advancing the national... Manager oversees the daily operations of a help desk or IT support team, ensuring efficient and effective… more
- Chenega Corporation (St. Louis, MO)
- …superior customer service in support of customer requests when contacting the Single- Point -of-Contact IT Service Desk located in St. Louis, MO. ... **Req ID:** 37190 **Summary** **Junior Helpdesk Specialist** **St. Louis, MO** Are you ready...route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for… more
- Chenega Corporation (St. Louis, MO)
- …superior customer service in support of customer requests when contacting the Single- Point -of-Contact IT Service Desk located in St. Louis, MO. ... **Req ID:** 37414 **Summary** **Senior Helpdesk Specialist** **St. Louis, MO** Are you ready...route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for… more
- Trace Systems Inc (Shaw AFB, SC)
- Job Overview Job Title: Helpdesk Specialist II Location: Shaw AFB, SC This position is pending contract award. Job Responsibilities Trace Systems is actively ... recruiting for a Helpdesk Specialist II to support the AFCENT Combined Air...and external links and circuits; + Serve as focal point for ASIs and time change order/item (eg, NOTAMs,… more
- Sprinklr (New York, NY)
- …support service desk activities and managing the overall day-to-day IT Helpdesk function + Act as an escalation point for unresolved issues, ensuring ... with specialized external customers and key vendors, including managing escalations and service delivery expectations + Provide AV and event support for company… more
- Virtual Service Operations (Richardson, TX)
- …administrate the security aspects of an enterprise environment. Responsibilities of the IT Help Desk Security Analyst: + Initial point of contact for users via ... IT Helpdesk Security Analyst WFH Flexible * Richardson, TX...see if we are a good match! Opportunity: Virtual Service Operations is searching for highly motivated and career-driven… more
- Koniag Government Services (Chantilly, VA)
- …teams in high-pressure environments + Experience with implementing and managing ITIL processes and service desk best practices + Ability to obtain and maintain a ... and implement system changes + Serve as the primary point of contact for critical system issues requiring management...Center Manager, Team Lead) + Experience with ServiceNow, Jira Service Desk , or similar enterprise-level service… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- **Help Desk Lead - Senior** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Arlington **Position ID:** J0925-0429 ... involves troubleshooting escalated issues, mentoring team members, implementing processes, and maintaining service levels. The Lead acts as a point of contact… more
- City of New York (New York, NY)
- …setting goals for team members where needed and being a reliable resource and escalation point as part of Service Desk ticket management and resolution. ... Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office of Contract...with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for… more
- City of New York (New York, NY)
- …, assuming increasing levels of responsibility for the agency's success. The Service Desk Operations (SDO) Associate Directors align daily operations to ... Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office of Contract...work schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for… more
- CAE USA INC (Tampa, FL)
- About This Role Job Description Summary Provide technical support to Users on the Service Desk Responsibilities : + Supports end users by resolving hardware and ... and deployment of new technology , working within a service desk ticket system maintaining service...solve them expeditiously. + Able to identify trends in helpdesk calls to identify core problems and client trends.… more
- Chenega Corporation (West Point, NY)
- **Req ID:** 37724 **Summary** **Junior Help Desk Technician** **West Point , NY - Remote** Are you ready to enhance your skills and build your career in a rapidly ... at The United States Military Academy (USMA) at West Point . The Junior Help Desk Technician is...a timely and professional manner. **Responsibilities** + Create help desk tickets indicating the service requiring support… more
- Robert Half Technology (St. Louis Park, MN)
- Description We are looking for a dedicated Help Desk Analyst to join our team in St. Louis Park, Minnesota. In this role, you will be the first point of contact ... issues. This position offers an excellent opportunity to combine your customer service skills with your technical expertise in a fast-paced automotive environment.… more
- CVS Health (Farmers Branch, TX)
- …customer first mindset when interacting with all end users. This role will report to our Service Desk Supervisor **What will you do?** + Day to day technical and ... patient information during appointments. You will be the First Point of Contact for our external providers and our...+ Proven analytical and problem-solving abilities + Experience with Helpdesk ticketing systems + Strong customer service … more
- TEKsystems (Halethorpe, MD)
- …trouble-shooting skills, handling, diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other ... Our client is looking for a Helpdesk Technician to provide phone support to the internal users. The daily responsibilities include logging, tracking, and resolving… more
- Daisy Brand (Wooster, OH)
- …Description Daisy Brand is currently looking for a junior to mid-level (Field) Service Desk Technician. Primarily, the candidate will support local branch end ... Help Desk Analyst Job Details Job Location Wooster -...ladder and elevated environments. PREFERENCES (familiarity with): + Fresh Service - Helpdesk software + Smart devices… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will ... issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support. + Ticket Resolution: Handle escalated support tickets,… more
- Robert Half Technology (Nashville, TN)
- …1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical ... is not required. Requirements Qualifications: + Prior experience in a Tier 1 helpdesk or technical support role is beneficial but not mandatory. + Strong… more
- Kellermeyer Bergensons Services (San Diego County, CA)
- …+ Experience with a helpdesk ticketing system like FreshService or other service desk solution is preferred SALARY RANGE - $25-27/hour LOCATION - La ... a culture built on respect, opportunity, and pride in service . Position Summary This position provides IT desktop support...providing support for all assigned areas as a first point of contact. Maintains customer value according to standards… more
- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- **Overview** Call Center/Help Desk Technician III (BWAK) We are currently searching for a qualified **On-Site** **Call Center/Help Desk Technician III** to ... software for device life cycle. + Monitor and update service requests and incidents within the IT Service...telephony, and network solutions. + Act as an escalation point to Tier 1 and 2 groups regarding any… more