- Express Employment (Bend, OR)
- …people and solving technical issues. You'll be the first line of support for helpdesk calls, providing both remote and onsite assistance, and escalating ... support and troubleshooting for office equipment and computer systems Escalate higher- level technical issues as necessary Maintain high standards of service… more
- Sharp Electronics Corporation (Kingsport, TN)
- …Technician is an entry level position, responsible for providing Tier 1 helpdesk end-user support for small to enterprise sized clients with complex issues ... tickets and emails to troubleshoot reported issues in a helpdesk environment if necessary and requested **Qualifications** + 1...**Qualifications** + 1 to 3 years' experience in a technical support role + Current Microsoft Desktop… more
- Applied Research Associates, Inc. (Raleigh, NC)
- …and growth. If you are looking for a career as a Tier 1 Cloud Support and you are interested in designing, developing, and rapidly deploying solutions to problems of ... related disciplines.? The successful applicant will: + Monitor the helpdesk ticket queue and respond to requests based on...respond to requests based on priority and defined Service Level Agreements (SLAs). + Provision and manage user accounts,… more
- COOLSOFT (Conyers, GA)
- … support , opening tickets with various vendors, and escalation to Senior level management. External customer support ranges from general website support ... The Analyst will be expected to provide a high level of customer service while handling a large volume...diagnostics to investigate and resolve problems or to provide technical assistance and support . Qualifications: - 2+… more
- Carnegie Mellon University (Pittsburgh, PA)
- …Building on deep technical expertise, you will not only provide hands-on support to internal and external users, but also **lead teams** , coordinate complex ... software within your scientific domain. + Lead or coordinate resolution of complex technical issues referred by the PSC helpdesk , ensuring timely and… more
- Carnegie Mellon University (Pittsburgh, PA)
- …level research software within your scientific domain. + Troubleshoot and resolve technical issues referred by the PSC helpdesk , providing timely and ... with internal and external users to solve problems, answer research and support questions, and provide expert guidance on configurations, best practices, and… more
- Integra LifeSciences (Cordova, TN)
- …Operations Specialist** is responsible for providing remote and desk-side 1st and 2nd level support to Integra end-users at the Cordova, SLC and RDC ... site. The IS Support Specialist-Intermediate is also responsible for supporting PC hardware...essential duty satisfactorily. Primary responsibilities are to: + Monitor Helpdesk ticketing system. Provide timely and professional PC and… more
- SC Department of Insurance (Columbia, SC)
- …and maintain accurate Consumer Complaint Company Contact, and report and complete related technical and helpdesk tickets. May Participate in periodic NAIC Point ... Manager. This role plans, coordinates and/or performs administrative, business management or support services activities. They will serve as primary support to… more
- Revelyst (San Diego, CA)
- …team. As a Tier 1 Customer Support Agent you provide the initial Technical Support contact to the end-user. To identify, research, and resolve all general ... for further assistance. This position reports to the **Customer Technical Support Supervisor** . **As the Customer...based upon experience resolving new customer issues to grow helpdesk knowledge base. + Work with customers and manufactures… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …This role involves managing a dynamic team that delivers round-the-clock technical support services, including trouble ticket management, COMSEC integrity ... Active TS/SCI Clearance + Minimum 5 years' experience with helpdesk support and operation in a DoD...DISAC 310-175-9. + Must have expert knowledge in translating high- level functional and technical requirements based on… more
- ManpowerGroup (Charlotte, NC)
- …of job duties in a timely and accurate fashion. + This is a 100% phone support environment. The Technical Helpdesk Analyst will provide tech support ... **Job Title: Technical Helpdesk Analyst** **Location: Remote -...comfortable with Windows platforms including Microsoft Office 365. + Support Helpdesk Analyst will be trained on… more
- Two95 International Inc. (Cherry Hill, NJ)
- Title: Helpdesk Level 2 support Work...required. Experience: + 2+ years experience working in a helpdesk or technical support role. + ... requests in a helpdesk ticketing system. + Escalate complex issues to higher- level support staff as needed. + Install, configure, and maintain software… more
- SAIC (Honolulu, HI)
- **Description** SAIC is hiring for a ** Technical Helpdesk ** to support the **US Army's Army Enterprise Service Desk (AESD)** team in **Honolulu, HI** to ... resolve technical problems (Tier 1) and answers queries by telephone...support specialists + Escalate complex problems to higher level of expertise within organization + Document all customer… more
- Chenega Corporation (Fort Belvoir, VA)
- … Helpdesk Support Services Specialist Ft. Belvoir, VA C-CHR-24-047 TheJunior Helpdesk Support Services Specialist willprovide technical support ... Junior Helpdesk Support Services Specialist Ft. Belvoir,...evaluation, and integration into the existing infrastructure. + Apply higher- level business or technical principles and methods… more
- SURVICE Engineering (Belcamp, MD)
- …/ helpdesk calls, handling support tickets. Minimum Qualifications of IT Helpdesk Specialist Entry Level - No experience required. + Windows Desktops. + ... spending, tuition reimbursement. Position Summary SURVICE Engineering is currently seeking a IT Helpdesk Specialist to support our Corporate IT team. You will… more
- Reynolds & Reynolds (Raleigh, NC)
- …Requirements At least 2-3 years in an IT Helpdesk \/Desktop Support role required~^~IT certifications or technical education required~^~Knowledge and ... and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you...support shop. Proton likes to keep the stress level low, the fun level high, and… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- ** Helpdesk Manager SME** **Category:** Service Desk / End...IT support team, ensuring efficient and effective technical support to users. They manage a ... Description:** CGI Federal has an exciting opportunity for a Helpdesk Manager within our Intel sector advancing the national...Maintaining and updating knowledge base articles and documentation. * Technical Support : o Serving as an escalation… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- …on a highly collaborative team to deliver state-of-the-art capabilities. The Helpdesk Agent provides technical assistance to individuals or organizations ... ** Helpdesk Agent, Junior** **Category:** Service Desk / End...solutions implemented for future reference and knowledge sharing. * Technical Assistance and Support : o Answering user… more
- Trace Systems Inc (Shaw AFB, SC)
- …responsibilities include, but are not limited to: + Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis ... Job Responsibilities Trace Systems is actively recruiting for a Helpdesk Specialist II to support the AFCENT...US Citizenship is required. + DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher. G… more
- Chenega Corporation (Springfield, VA)
- …with decades of experience working in the Federal marketplace. The **Junior Helpdesk Specialist** provides superior customer service in support of customer ... **Req ID:** 37828 **Summary** **Junior Helpdesk Specialist** **Springfield, VA** Are you ready to...located in Springfield, VA. **Responsibilities** + Assist in providing technical assistance and support related to computer… more
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