- Leonardo DRS, Inc. (VA)
- …tasks within more than one discipline and serves as the highest level of enterprise IT escalation support . * Monitor and support the information ... leading technology innovator and supplier of integrated products, services and support to military forces, intelligence agencies and defense contractors worldwide.… more
- PeopleReady (IL)
- …processes more efficient and employees more productive. Core responsibilities include working the IT support escalation queue, reporting trends and defects ... on IT support tickets, managing the data load processes for acquisitions,... to review issues reported from users. Leads the Escalation queue and works with BSAs and Developers to… more
- Robert Half Technology (Las Vegas, NV)
- …end user support needs in the Main Building and offices/warehouse + Serve as point of escalation for IT support and employees for IT related items + ... defined SLAs Technical Areas of Responsibility: + Manage the IT technology staff, including IT support...Management - Change, Incident and Problem Management plus appropriate escalation Requirements Qualifications: + 8 or more years of… more
- HashiCorp (Austin, TX)
- …is looking for a high-caliber Senior Technical Escalation Manager to join our escalation management team in Cloud Support Engineering. You are a fit if you ... as building or improving training content, knowledgebase articles, quality assessments, support and escalation management processes, and participating in… more
- Microsoft Corporation (Charlotte, NC)
- …looking for team members with a passion for delivering customer success. As a Support Escalation Engineer you will own, troubleshoot and solve complex customer ... Information Technology ( IT ), or related field AND 3+ years technical support , technical consulting experience, or information technology experience + 2+ years of… more
- BD (Becton, Dickinson and Company) (San Diego, CA)
- …turn dreams into possibilities. We have a current need for a Field Escalation Specialist. **Accountabilities of The BD Alaris Field Escalation Specialist Role:** ... + Provide remote and on-site technical support for BD Alaris and systems located within hospitals...Medical Device Reporting **Qualifications for the BD Alaris Field Escalation Specialist Role:** + Associate Degree preferred in Healthcare… more
- Microsoft Corporation (Irving, TX)
- …where everyone can thrive at work and beyond. **Responsibilities** The Billing and Support Azure Escalation team was established to provide extra support ... or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and...day. We are currently looking to hire an Azure Escalation Team Business Program Manager. Microsoft's mission is to… more
- Sinch (Chicago, IL)
- The role of Manager, NOC Escalation & Incident is a pivotal role in ensuring the effective management and resolution of critical incidents and escalations within the ... updates and ensuring transparency. + Collaborate with cross-functional teams, including IT , security, and business units, to align incident management activities… more
- Amentum (Albuquerque, NM)
- Amentum is currently seeking a **SWARM Escalation Technician** to support an IT Managed Services program in Albuquerque, New Mexico. The overall program ... includes a 500+ work force performing Enterprise IT support , Service Desk, and Telecommunications support across multiple facilities and locations, for… more
- Ricoh Americas Corporation (Commack, NY)
- …from customers, and reports. **JOB DUTIES AND RESPONSIBILITIES** * Provide Tier 3 escalation expertise for client issues and other staff. Exercise strong judgment to ... Strong organizational skills with the ability to provide remote support with little to no supervision * Diagnose and...* Five or more years of experience in managed IT services. * Typically Preferred: * Industry standard technical… more
- Themis Insight (Laurel, MD)
- …Systems Administrator will: + Provide Systems Administration support for hosted and IT environments + Provide escalation support to Help Desk personnel ... Themis Insight solves difficult business, IT , and analytic problems by addressing the whole...are beyond Contractor's control. + Provide response to and support audit activities. + Support end users… more
- Honeywell (Broomfield, CO)
- …and implement isolation and monitoring of systems and networks. Provide mentoring and problem escalation support to IT Operations Support staff. Provide ... IT groups. This role also provides mentoring/direction to and support of the ACST IT Operations Support staff who perform much of the day-to-day… more
- Justworks (New York, NY)
- …+ Participate in SOC compliance efforts and security audits. + Serve as a point of escalation for the IT Support team on SaaS-related issues. + Support ... Profile What You Will Work On + Act of a first layer of support to any IT System support inquiries. + Responsible for the maintenance and configuration of… more
- Honeywell (Golden Valley, MN)
- …in the best position to respond to current and future business demands * Provide problem escalation support from IT Support staff * Providing additional ... future! #futureshaper Honeywell's ACST team is seeking a Sr. IT Analyst for our Golden Valley, MN location. *...on-site support for roll-out of ACST IT initiatives * Periodic work before or after hours… more
- GS1 US (Ewing, NJ)
- …areresolved and gather feedback on how support can be improved. + Serve as the escalation point for IT Support issues as needed. + In addition, the Sr. ... skills to: + Manage all workflow coming into the IT Support Team via FreshService. + Coordinating...work completes within the defined scope, timelines, and appropriate escalation when it appears to be in jeopardy. +… more
- Google (Sunnyvale, CA)
- …in cloud operations (eg, launch, capacity planning, product release management), technical support , escalation management, or comparable IT consulting role. ... cloud operations (eg, launch and capacity planning, product release management), technical support , escalation management, IT consulting. + Understanding of… more
- Sedgwick (Rancho Cordova, CA)
- …place to work. Great Place to Work(R) Most Loved Workplace(R) Forbes Best-in-State Employer IT Support Technician-1 **PRIMARY PURPOSE** : To serve as a system ... quality; to provide guidance and mentoring; to provide an escalation quality validation point; to identify, research and resolve...direction, and support to a team of IT Support colleagues. + Ensures IT… more
- University of Kansas (Lawrence, KS)
- **27756BR** **Job Title:** IT Support Technician Senior **Department:** Information Technology **Primary Campus:** University of Kansas Lawrence Campus **Job ... be escalated to / researched by a higher-level KU IT technical support unit. Continuously look to...technical issues encountered can be quickly resolved or need escalation to higher-level technical support staff. +… more
- University of Pennsylvania (Philadelphia, PA)
- …of health and wellness programs and resources, and much more. Posted Job Title IT Support Specialist, Weitzman School of Design Job Profile Title Information ... train and manage lab assistants/temp staff when required for support . Serve as an escalation point for...train and manage lab assistants/temp staff when required for support . + Collaborate and participate with other IT… more
- Bio-Techne (Minneapolis, MN)
- …experience** **Knowledge, Skills and Abilities:** + **5+ years of experience in enterprise IT support ** + **Preferred 3+ years of experience working directly ... software deployment process if located in region. Serves as escalation point for junior level support staff....standard operating procedures and customer service guidelines relating to IT support . Defines, designs and implements network… more