- Emory Healthcare/Emory University (Atlanta, GA)
- …**Description** **RESPONSIBILITIES:** + Managing multiple processes within the Information Technology Infrastructure Library ( ITIL ) framework. + ... for effective and efficient operation of those processes using ITSM best practices. + Leads work efforts to improve...Degree in IT related field. + 7 years of Information Technology experience. + ITIL … more
- Link Solutions Inc (Adelphi, MD)
- …+ Experience working in a Department of Defense (DoD) environment. + Information Technology Infrastructure Library ( ITIL ) v4 certification + A ... and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at...Experience with incident management within the ServiceNow Information Technology Service Management ( ITSM )… more
- Guardian Life (Holmdel, NJ)
- Overview: Guardian Life is looking for a dynamic Manager of Major Incident , Problem, and Change & Release Management to join our team! **You Are:** + Seasoned ... ITSM professional dedicated to maintaining seamless technology ...resolution, and implementing effective change management practices + Dynamic Manager of Major Incident , Problem, and Change… more
- Novant Health (NC)
- …Manager to lead the development, execution, and continuous improvement of ITSM processes across Incident Management, Problem Management, and Knowledge ... support functions. What You Bring + Proven experience managing ITSM processes, particularly in Incident , Problem, and...skills across technical and non-technical teams. + Familiarity with ITSM platforms (eg, ServiceNow) and ITIL best… more
- KeyBank (Brooklyn, OH)
- **Location:** 4910 Tiedeman Road, Brooklyn Ohio The IT Incident Manager leads cross-functional investigative teams to resolve technology events impacting ... technical and business stakeholders, and ensuring timely and effective recovery. The Incident Manager must quickly assess complex technical environments and… more
- Broadridge Financial Solutions (Edgewood, NY)
- …others along the way, come join the Broadridge team. Join our dynamic team as an Incident Manager within our IT Infrastructure division! As Incident ... + Assemble cross organizational teams to investigate any major technology incident with the goal of performing...ITIL framework for problem management + Knowledge of ITSM is a plus + Familiarity with IT … more
- Eliassen Group (Merrimack, NH)
- **Vendor Incident Manager ** **Merrimack, NH** **Type:** Contract **Category:** Support **Industry:** Financial Services **Reference ID:** JN -032025-101227 ... responses to production outages and align them with our ITSM processes. _Due to client requirement, applicants must be...methods. + Strong negotiation, communication, and analytical skills. + ITIL expertise in Incident , Problem, and Change… more
- LA Care Health Plan (Los Angeles, CA)
- …Insurance Domain expertise Licenses/Certifications Required Licenses/Certifications Preferred Information Technology Infrastructure Library ( ITIL ) ... Manager , Technology Application Production Support and...Operations/maintenance activities to upkeep Production environments/functions. Act as an Incident Manager and, communicate and provide coverage… more
- Link Solutions Inc (Adelphi, MD)
- …computing environment certification within 6 months of hire. Preferred: + Information Technology Infrastructure Library ( ITIL ) v4 certification + ... Experience with incident management within the ServiceNow Information Technology Service Management ( ITSM ) platform. + CCIE certification or equivalent… more
- Link Solutions Inc (Adelphi, MD)
- …network configurations and upgrades while minimizing downtime. Preferred: + Information Technology Infrastructure Library ( ITIL ) v4 certification + ... Experience with incident management within the ServiceNow Information Technology Service Management ( ITSM ) platform. + Proficiency with Microsoft Office… more
- ManTech (Doral, FL)
- … detection, threat analytics, security incident and event management (SIEM), information technology (IT), and operations incident response. + Experience ... (eg, ITIL Managing Across the Lifecycle, ITIL Specialist: Incident Management), Control Objectives for Information and Related Technology … more
- General Dynamics Information Technology (Fairfax, VA)
- …None **Job Family:** Software Development **Skills:** BMC Helix,BMC Remedy, Information Technology Infrastructure Library ( ITIL ) **Certifications:** ... of related experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **BMC Remedy / Helix** **Associate** with… more
- Novant Health (NC)
- Job Summary We're seeking a strategic and results-driven ITSM Manager to lead the implementation, governance, and continuous improvement of IT Service Management ... Excellence Key Responsibilities + Lead the design, implementation, and governance of ITSM processes including Incident , Problem, Change, Release, Knowledge, and… more
- Belcan (Cincinnati, OH)
- …obtain one. *You must be able to pass a drug test prior to starting. The ITSM - IT Support Services Manager 's responsible for day-to-day operations of the Level ... services, and coordinating on Major Incidents and Problems. The ITSM - IT Support Services Manager is...incident management, escalation procedures and related disciplines * ITIL Certifications * Willingness to support and mentor junior… more
- V2X (Springfield, VA)
- …desired to be formally trained and/or certified in the following Information Technology Infrastructure Library ( ITIL ) modules: Service Operation, ... builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years...Specialists are the Tier 1 team members of an Information Technology (IT) Enterprise Service desk responsible… more
- ManTech (Doral, FL)
- …and customer satisfaction. **Preferred Qualifications:** + Bachelor's or Master's degree in Information Technology , Computer Science, or a related field. + ... -informed best practices, leading the implementation and continuous improvement of ITIL -informed processes, such as incident management, problem management,… more
- Leidos (Camp Springs, MD)
- …experience may be substituted for degree. + Experience in IT Service Management ( ITSM )- Prior experience in problem management, incident management, or IT ... a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the national...+ Knowledge of ITIL Framework- Understanding of ITIL best practices, particularly problem and incident … more
- General Dynamics Information Technology (Offutt AFB, NE)
- …None **Job Family:** Systems Administration **Skills:** Business Continuity,Disaster Recovery (DR), Information Technology (IT) Services **Experience:** 3 + years ... to make a personal impact as a **SCITLS Problem Manager ** supporting USSTRATCOM. GDIT is your place to make...Certifications:** Security+, GFACT, or CCNA + Ability to Obtain ITIL 4 Foundation - ITSM Certification within… more
- Hyundai Autoever America (Fountain Valley, CA)
- 10037 - Sr. Manager , IT Service Management Location - Fountain Valley, CA PURPOSE: We are seeking an experienced and highly motivated IT professional to oversee our ... IT Service Management practice. Relying upon ITIL best practices, the ideal candidate will lead a team responsible for delivering efficient and effective IT support… more
- CACI International (Doral, FL)
- Problem Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of ... upon award of the USSOUTHCOM Cyber Information Technology Enterprise Services (SCITES). **The Senior Problem Manager...or ITIL EXPERT: IT SERVICE MANAGEMENT or ITIL -PRACTITIONER: COMBINED SERVICE DESK, INCIDENT &… more