- BAE Systems (Washington, DC)
- …innovative IT solutions that enable our customers to achieve their missions. As a **Principal ITSM Incident Analyst ** , you'll play a critical role in ... challenge, we encourage you to apply. As a Principal ITSM Incident Analyst , you'll be...a resilient IT environment by preventing recurrences and optimizing incident management for mission-critical government operations. Your… more
- BAE Systems (Vicksburg, MS)
- …incentives may be available based on position level and/or job specifics. **Principal ITSM Incident Analyst ** **117932BR** EEO Career Site Equal Opportunity ... Information Systems Security Professional (CISSP) + GIAC Certified Intrusion Analyst (GCIA) + Splunk Certified Power User or Admin...ITIL 4 Foundation or higher certification, with focus on incident and problem management + Background in… more
- Insight Global (Providence, RI)
- Job Description The Enterprise IT Service Management ( ITSM ) Analyst /Senior Analyst is responsible for the maintenance and daily activities as well as the ... end-to-end Change Management lifecycle. The IT Service Management Analyst will report to the Manager...support for Major Incident response and Problem Management investigations. - Compiles ITSM reports on… more
- BAE Systems (Vicksburg, MS)
- …innovative IT solutions that enable our customers to achieve their missions. As an ** ITSM Expert Analyst ** , you'll play a critical role in providing exceptional ... maintaining assets required for IT service delivery. As an ** ITSM Expert Analyst ** ,you will be responsible...business needs, monitoring performance, and supporting core IT service management functions like incident , problem, and change… more
- ICF (Reston, VA)
- …Analyst /Systems Analyst professional with strong expertise in the IT Service Management ( ITSM ) module, working knowledge of Asset Management , and ... enhancements + Support troubleshooting, testing, validation, quality assurance, and enhancement of ITSM and Asset Management modules + Provide subject matter… more
- Hackensack Meridian Health (Edison, NJ)
- …healthcare and serve as a leader of positive change. The Information Technology Service Management ( ITSM ) Developer & Reporting Analyst will be responsible ... understanding of Information Technology Infrastructure Library (ITIL)/Information Technology Service Management ( ITSM ) principles and concepts. + Fundamental… more
- CACI International (Sterling, VA)
- Network Incident Management Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI ... Opportunity** : We are seeking a detail-oriented ITIL Network Incident Management Quality Assurance Analyst ...ITSM process teams to ensure proper integration of incident management with related processes. + Support… more
- Entergy (New Orleans, LA)
- …a highly motivated and analytically driven individual with experience in IT Problem Management , IT Incident Management and Human Performance analysis. The ... + 2+ years of experience in IT problem and incident management . + Utility experience with Human...management frameworks (eg, ITIL). + Proficiency in using ITSM tools (eg, ServiceNow, Jira, Remedy). + Excellent communication… more
- ARAMARK (Philadelphia, PA)
- … ownership, communication, and partnership across cybersecurity, IT, and enterprise incident management teams?ensuring events are resolved swiftly, lessons are ... **Job Description** The Security Incident Response Analyst is responsible for...captured, and security posture continuously improves. **Job Responsibilities** Security Incident Management Coordinate and track security incidents… more
- Georgia Systems Operations (Tucker, GA)
- … of ITIL and ITSM processes within Shared Services IT, such as incident management , change management , asset management , software license ... and Volunteer Time Off The IT Controls and Processes Analyst is primarily responsible for the execution and ...Process Management : Execute and oversee ITIL and ITSM processes, including incident management ,… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …operational efficiency and customer satisfaction. Key Responsibilities: + Implement and manage ITSM processes, including Incident Management , Problem ... As a Cloud Operations Delivery Analyst focusing on ITSM process delivery,...ITSM tools (eg, ServiceNow, BMC Remedy, Jira Service Management ). + Excellent analytical and problem-solving skills. + Strong… more
- Insight Global (Greenville, SC)
- …join a large enterprise client, serving as the lead for their Priority 1 incident management team. This role is responsible for coordinating the end-to-end ... is about 70% Problem Management , 20% Change Management , and 10% P1 Incidents. The analyst ...and Requirements 5+ years of experience in IT Service Management or Incident Management in… more
- CACI International (Sterling, VA)
- Performance Management Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee ... an experienced and highly motivated Network Service Provider Performance Management analyst . This candidate should have 5...for the ecosystem. + Assist the lead in the management of requirements for the ITSM SLM… more
- Cleveland Clinic (Cleveland, OH)
- …Liaises with other process managers to establish integration and collaboration (such as incident , problem, request and change management ). + Lead the regular ... of the most respected healthcare organizations in the world. The Lead Process Analyst role is responsible for the governance, design, and continuous improvement of… more
- Gentiva (Atlanta, GA)
- …improving ACM processes, integrating them with other ITSM disciplines (eg, Incident , Problem, Change, Release Management ) to enhance service delivery and ... our IT investments, enhancing service stability, and supporting efficient IT Service Management ( ITSM ) processes. **Primary Functions:** The primary functions of… more
- MyFlorida (Boca Raton, FL)
- …service requests. Support ITIL (Information Technology Infrastructure Library) processes like incident management , problem management , change management ... (Configuration Management Data Base). Participates in change management and incident management processes....Information Security principles, practices, and terminology + IT Service Management ( ITSM ) frameworks and tools Skills in:… more
- City and County of San Francisco (San Francisco, CA)
- …supporting enterprise wide network infrastructure, critical applications, monitoring services, and incident management and escalation. In addition, this position ... using various network management tools, internal service management systems, and monitoring platforms. The NOC Analyst...but are not limited to, the following: + Perform Incident Management activities + Monitor and respond… more
- CACI International (Springfield, VA)
- …incidents and changes + Support continuous improvement initiatives within the incident management function. **Qualifications:** + Bachelor's degree in Computer ... Network Knowledge Management Quality Assurance Analyst Job Category:...work experience + Good working knowledge of the Service Management workflows and ITSM processes + ITIL… more
- Eaton Corporation (South Milwaukee, WI)
- …Service Management ( ITSM ) processes of Asset Management , Change Management , Incident Management , Request Management , and Problem ... Eaton's Corporate Sector division is currently seeking a IT Analyst Intern. The hourly rate for this position is... Management - Asset Management , Change Management , Incident Management , Request … more
- RES (Denver, CO)
- …control, and incident resolution + Track all activity in the ITSM platform to monitor KPIs, identify trends, and recommend improvements that enhance system ... valued for your contributions and the perspectives you bring. **Summary:** The Systems Analyst II for Development and Construction plays a key role in supporting and… more
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