- CUNY (New York, NY)
- Director of ITSM & ServiceNow (IT Computer Systems Manager 6) - Provisional **GENERAL DUTIES** IT Computer Systems Managers manage and direct an Information ... our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html **CONTRACT TITLE** Computer Systems Manager **FLSA** Exempt **CAMPUS SPECIFIC INFORMATION** The Office of… more
- Trinity Health (Livonia, MI)
- …the lifecycle Management of all Software IT assets/CI's contained within the ITSM eCMS and Software Asset Management databases. Responsible for Application Portfolio ... responsibilities including annual evaluations, hiring, coaching and mentoring. + Participates in ITSM Change Advisory Board (CAB) as needed. + Maintains a working… more
- TEKsystems (Chicago, IL)
- …and anomalies to inform process improvements and reduce service disruptions. Partner with Change Manager and Problem Manager to analyze metrics (eg, success ... or equivalent experience is required. 3+ years of hands-on experience in ITSM operations. Strong understanding of ITIL practices; ITIL Foundation or Intermediate… more
- Guardian Life (Holmdel, NJ)
- Overview: Guardian Life is looking for a dynamic Manager of Major Incident, Problem , and Change & Release Management to join our team! **You Are:** + Seasoned ... ITSM professional dedicated to maintaining seamless technology operations and...resolution, and implementing effective change management practices + Dynamic Manager of Major Incident, Problem , and Change… more
- HCA Healthcare (Nashville, TN)
- …each individual is recognized. Submit your application for the opportunity below: Manager Expanse IT Operations Center HCA Healthcare **Benefits** HCA Healthcare ... **_Note: Eligibility for benefits may vary by location._** We are seeking a Manager Expanse IT Operations Center for our team to ensure that we continue… more
- Carnival Cruise Line (Seattle, WA)
- …of what Holland America Line is looking for in its IT Service Delivery Manager . Is this you? **Responsibilities** + ** ITSM Standards & Process Optimization:** ... Enforce ITSM standards across request, incident, change, problem , knowledge, configuration, and SLA management. Continuously analyze service metrics and SLAs to… more
- ServiceNow, Inc. (Santa Clara, CA)
- …better for everyone. This is a unique opportunity to serve as a highest tier ITSM product expert and lead our strategic customers on the path of adopting our newest ... value from our products. As a member of the ITSM Product Excellence team, you will work directly with...how to integrate AI into work processes, decision-making, or problem -solving. This may include using AI-powered tools, automating workflows,… more
- Leidos (San Antonio, TX)
- …enterprise service desk suite of tools specifically, ServiceNow. The Service Operations Manager will oversee the Service Desk multi-tiered team along with ServiceNow ... area and able to report on-site. **** **Service Operations Manager Primary Responsibilities:** + Operational Oversight: Manage the daily operations ensuring… more
- Georgia Systems Operations (Tucker, GA)
- …is primarily responsible for the execution and management of ITIL and ITSM processes within Shared Services IT, such as incident management, change management, ... managers on a day-to-day basis, serving as a change manager , incident manager , or asset manager...Duties: + Process Management: Execute and oversee ITIL and ITSM processes, including incident management, change management, asset management,… more
- Entergy (New Orleans, LA)
- …+ Utilize ITSM tools to track and manage incidents and problem tickets effectively. + Contribute to continuous improvement initiatives in IT service management. ... a highly motivated and analytically driven individual with experience in IT Problem Management, IT Incident Management and Human Performance analysis. The ideal… more
- Guthrie (Sayre, PA)
- …improving service delivery processes to enhance efficiency and customer satisfaction. The Manager provides leadership of the TGC ITSM processes (change ... all enterprise-wide business critical systems. + Develop and implement a modern ITSM framework, including processes for incident management, problem management,… more
- Insight Global (Plano, TX)
- …Requirements - 5+ years of experience as an incident manager - Strong ITSM experience (incident, change, and problem management) - Proven ability to provide ... Job Description The Incident Manager plays a key role in maintaining the...in maintaining the overall health of IT Service Management ( ITSM ) processes by actively supporting change, problem ,… more
- Red River (Lexington, MA)
- …those around you successful. **We are seeking a seasoned** **Service Desk Delivery Manager ** **to lead the delivery of managed services for a high-profile client. ... is a dynamic leader with deep expertise in IT Service Management ( ITSM ), ITIL best practices, and hands-on experience with ServiceNow.** **Key Responsibilities** 1.… more
- Southern Company (Atlanta, GA)
- …best practices in all vendor oversight activities. Ensure vendors adhere to ITSM processes (such as incident, problem , and change management procedures) ... and performance to ensure high-quality delivery. Reporting to the Service Excellence Manager , this role will build and oversee SLAs and KPIs, ensuring vendors… more
- Insight Global (Irving, TX)
- …Other responsibilities include: * Lead and manage core IT Service Management ( ITSM ) processes including Incident, Request, Change, and Problem Management to ... Job Description The Service Delivery Manager will oversee the delivery of IT services...candidate has a strong background in IT service management ( ITSM ), team leadership, and customer-focused service delivery in a… more
- City of Long Beach (Long Beach, CA)
- MANAGER OF INFRASTRUCTURE OPERATIONS Print (https://www.governmentjobs.com/careers/longbeach/jobs/newprint/4864426) Apply MANAGER OF INFRASTRUCTURE OPERATIONS ... Benefits + Questions DESCRIPTION THE PORT OF LONG BEACH IS SEEKING A MANAGER OF INFRASTRUCTURE OPERATIONS (This is an at-will position) Salary Range: $157,128.466 -… more
- Kansas Judicial Branch (Topeka, KS)
- …frameworks such as Information Technology Infrastructure Library (ITIL) and IT Service Management ( ITSM ). Additionally, the IT Support Manager serves as a key ... Kansas Judicial Center, Topeka, KS Position Title and Salary : IT Support Manager , grade 50, $ 84,350.45 annually $86,385.34 with six months of successful… more
- Capgemini (Orlando, FL)
- **Job Title** : Sr. Manager - Network Monitoring Tool SME **Location** : Orlando, FL - Onsite **Travel** : 25% **Job description:** Looking for a seasoned Senior ... Service Delivery Manager to join a well-rounded team to support an...to network events and potential security threats using best ITSM practices and net-dev-ops culture Collaboration, Reporting & Communication:… more
- Koniag Government Services (Seattle, WA)
- …LLC, a Koniag Government Services company **,** is seeking a Regional IT Manager to support KDS and our government customer. This position requires the candidate ... holidays, 3 weeks PTO, and more. **The Regional IT Manager is an integral component supporting our HUD client's...track all assistance request(s) and tickets in the IOO ITSM System using Government's Shared Service and Help Desk… more
- Enterprise Mobility (St. Louis, MO)
- …per year for meetings/events or as needed. #LI-REMOTE **Responsibilities** As an **IT Manager ** in Rental Operations Shared Services, you will lead a team of Rental ... the transformation underway. You will lead your team to identify dependencies, problem solve roadblocks, provide succinct communication to stakeholders, and be key… more