- General Dynamics Information Technology (Fairfax, VA)
- …Required:** None **Job Family:** Software Development **Skills:** BMC Helix,BMC Remedy , ITSM **Certifications:** CompTIA - Security+ - CompTIA **Experience:** ... /CMDB/DWP process flows. + Expert familiarity in one or more 20.x+ ITSM applications including Incident Management, Remedy Knowledge Management, Change… more
- US Marine Corps (New Orleans, LA)
- …Word, Excel, Outlook, PowerPoint. Multi-line phone experience preferred. Must complete USMC E- ITSM Remedy Software training in order to obtain administrative ... on minor IT issues and creates incident reports in Remedy in order to request support. Follows up on...Tracks all SAARs to completion. Submits the requests in Remedy for new employee email accounts. Performs duties as… more
- US Marine Corps (New Orleans, LA)
- …Word, Excel, Outlook, PowerPoint. Multi-line phone experience preferred. Must complete USMC E- ITSM Remedy Software training in order to obtain administrative ... When needed, performs troubleshooting on minor IT issues and creates incident reports in Remedy in order to request G-6 support. Follows up on all requests to ensure… more
- NANA Regional Corporation (Alexandria, VA)
- …Property Accounting System (DPAS) and also Information Technology Service Management system ( ITSM ) - Remedy . + Understanding of supply, warehousing, and property ... systems. + Ability to extract reports from Data Base Systems (DPAS, Remedy ). + Knowledge of Property Accounting functions. + Only candidates currently possessing… more
- General Dynamics Information Technology (Macdill AFB, FL)
- …years of military and or civilian logistics experience. + Working knowledge of BMC REMEDY ( ITSM ) and Service Now and analyzing, and translating complex system ... Inventory Management,IT Inventory,Warehouse Inventory **Certifications:** BMC Accredited Administrator: BMC Remedy IT Service Management 8.0 - BMC **Experience:** 5… more
- Three Saints Bay (Washington, DC)
- …System (DPAS) as well as the application for Information Technology Service Management ( ITSM ) (BMC Remedy ). + Perform independent verification of the Asset ... discrepancies. + Track all IT asset transactions in the software application for ITSM and DPAS throughout the assets' life cycle. + Maintain warehouse stock level… more
- Charles Schwab (Westlake, TX)
- …Informatica Power Center; RDBMS platforms that includes Oracle, Teradata, MS SQL, or Hive; ITSM Tools: Remedy , Jira, GitHub, Splunk, Toad, or Putty; Autosys, CA ... Workload Automation (ESP), or Control M; Scripting Language: Shell Scripting; IICS including Informatica Intelligent Cloud Services; and Google Cloud: Google Big Query, GCS bucket, or Data Proc. . We offer competitive pay and benefits. Starting compensation… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …Compiles incident timelines, supports change activities, and records incidents in to the ITSM platform BMC Remedy . * Create, update and maintain Standard ... Manager * 3 years of experience using incident management tools such as BMC Remedy * 3 years of operational experience within a large-scale, complex Manager of… more
- State of Michigan (Dimondale, MI)
- …you selected None above, please enter NA. 06 How many years of experience do you have using ITSM /ITIL (Helix/ Remedy )? + None + Less than 1 year + 1 to 3 years + ... + More than 5 years 07 If you indicated that you have experience using ITSM /ITIL, please describe that experience. If you selected None above, please enter NA. 08… more
- TEKsystems (Austin, TX)
- …technical support experience Minimum 1 year chat support experience Experience using ITSM platforms (SmartIT / Remedy , ServiceNow, Cherwell) and remote support ... tools (SCCM, Software Center, Client Center Configuration Manager) Ability to type at least 40 words per minute Ability to multitask effectively and handle 2-3 concurrent chat sessions at a time Working knowledge of PC technical support, systems… more
- Charles Schwab (Austin, TX)
- …+ 3 - 5 years of phone and/or chat support experience + Experience using ITSM platforms (SmartIT / Remedy , ServiceNow, Cherwell) and remote support tools (SCCM, ... Software Center, Client Center Configuration Manager, ADUC) + Working knowledge of PC technical support, systems administration, networking, Windows, macOS, iOS, and iPadOS + Bachelor's or Associates degree in Information Technology or a related field is a… more
- Amergis (Columbia, MD)
- …outstanding interpersonal and communication (written & oral) skills + Experience with Remedy ITSM preferred + Experience with Microsoft products, including, but ... not limited to, SCCM, Office, Project, Internet Explorer and Visio + At least two (2) years of customer service experience in an IT environment required + Strong written and verbal communication skills necessary + Ability to handle stressful situations in a… more
- SOS International LLC (Fort Huachuca, AZ)
- …environments Plan, coordinate, and document revised/updated procedures, processes, and methods Use Remedy ITSM or similar ticket systems to track and resolve ... problems Troubleshoot complex issues using GUI, command line interface, and Windows PowerShell Use diagnostic tools to trace and resolve technical problems Work with remote customers and technical support vendors to resolve complicated hardware and software… more
- William C Brown Inc (Bowie, MD)
- …running Linux commands and working with Windows servers (> 2 years). + ITSM products (ie Remedy ) CRQ/WO/INC/KMS management. + Hands on experience being ... part of an IT service desk team. + Excellent written and communication skills required; excellent customer service aptitude. + Ability to multi-task: manage a conference call and take notes at the same time. + Must have schedule flexibility. Applicant must be… more
- Leader Communications Inc. (Colorado Springs, CO)
- …support, and problem logging / troubleshooting using the Action + Request System ( Remedy / ITSM /). + Provides Network, Server, and Desktop administration and help ... desk support to customers. + Installs, configures and administers Windows servers and desktop computers. + Configures and administers desktop and server-based software applications provided by customer. + Provides end user support as needed for computer and… more
- Chenega Corporation (Arlington, VA)
- …and be able to wear multiple hats at the same time. + Experience with Remedy , JIRA, or similar ITSM . + Experience or Certified Training* with DPAS. ... all hardware items and software licenses, updating applicable databases and processing BMC Remedy changes, tasks and work order tickets, as well as creating training… more
- Orion Consortium (Columbia, MD)
- …tools such as HP Openview, Solarwinds, or Splunk a plus. + Experience with ITSM tools such as Remedy , Service Now, Service Manager, or equivalent required ... Experience scheduling in a 24x7 environment Requirements Three (3) years of experience in programs and contracts of similar scope, type, and complexity are required. Bachelor's degree in engineering from an accredited college or university is required. Four… more
- General Dynamics Information Technology (Quantico, VA)
- …years of IT support experience in a Help Desk environment + Experience with Remedy or other ITSM tools + **Required Certifications:** Security+ CE + ... **Education:** High School Diploma + **Location:** Onsite at Quantico, VA + **Position Availabilty:** This position is pending funding. + **US Citizenship required** **WHAT WE'D LOVE FOR YOU TO HAVE:** + Active Top Secret or TS/ SCI security clearance +… more
- Three Saints Bay (Washington, DC)
- …DPAS Warehouse Module used to track warehouse assets. + Receive, review, update, and process ITSM work orders, currently BMC Remedy , and attach a signed bill of ... lading or receipt to the ITSM work orders for vendor payment. + Review daily...accountable assets in DPAS and the respective software for ITSM or any successor software thereto. + Submit request… more
- NANA Regional Corporation (Vandenberg AFB, CA)
- …privilege principles and zero trust frameworks. + Act as a primary liaison with ITSM platform stakeholders (eg, BMC Remedy , ServiceNow, Jira) to oversee incident ... Active Directory and other enterprise identity systems. + Utilize ITSM platforms such as BMC Remedy , ServiceNow, KM Jira, and classified ticket system to track,… more