- Citigroup (Johnson City, TN)
- The Assoc Testing Analyst is a developing professional role. This role identifies policy and applies specialty knowledge in monitoring and assessing processes and ... data. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working… more
- Walgreens (Deerfield, IL)
- **Job Description:** Job Summary The Technology Analyst II is responsible for supporting Call Center phone based activities and provides vendor support for specified ... is available at www.walgreensbootsalliance.com **Job ID:** 1574915BR **Title:** Technology Analyst II (Call Center) **Company Indicator:** Walgreens **Employment Type:**… more
- Papa John's International (Louisville, KY)
- **Job Summary** The CX Analyst for PapaCall plays a pivotal role in enhancing customer satisfaction and operational efficiency. This position focuses on analyzing ... to identify trends, bottlenecks, and opportunities for improvement. The CX Analyst collaborates with cross-functional teams to implement data-driven solutions that… more
- Henry Ford Health System (Troy, MI)
- …analyze requirements, design and develop prototypes and work with the users/business analyst to fine tune the application and make recommendations; participate in ... call enhancement activities using Genesys framework and Interactive Voice Response( IVR ); enhance customer experience through designing and implementing the Mobile… more
- BlueCross BlueShield of North Carolina (NC)
- **Job Description** We are looking for an experienced Contact Center Sr. Business System Analyst to join our already skilled team of experts. You will have a passion ... and or Premised based WWE + Development of Interactive Voice Response Systems ( IVR ) + Implementation of Contact Center Call Routing methods and strategies + Screen… more
- Cardinal Health (Columbus, OH)
- …related field preferred + Experience with Amazon Connect Integrated Voice Response ( IVR ) and Workforce Management (WFM) preferred + Experience with Verint or other ... workforce tools preferred **_What is expected of you and others at this level_** + Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks + Works on projects of moderate scope and complexity +… more
- Insight Global (Elkton, MD)
- …upgrade the existing Telecommunications systems, including PBX, Voice Mail, Contact Center, IVR , Cable Plant and wireless IP phones. Support and provide technical ... guidance to the Field Staff. Support of the Nurse Call backend systems. This is an ONSITE position based in Elkton, MD. This individual can work from home and have flexibility but must be close-by for outages. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1.… more
- ONE Gas (Tulsa, OK)
- …management procedure and capacity planning models. Working knowledge with routing and IVR scripts in high-volume ACD environments using systems such as Avaya, ... Genesys, DebtNext, LexisNexis, etc. Experience with and thorough knowledge of company customer services functions, policies and procedures. Working knowledge of distribution field and service operations. Experience with the application of math and algebra and… more
- City of New York (New York, NY)
- …expertise. - Managing the User Support area of the Finesse Interactive Voice Response ( IVR ) by working with other FISA-OPA units and the Office of Technology and ... - ticketing system - Technical understanding of telecommunications systems, IVR and IVR Reporting systems - Proficiency...who is permanent in the title of Administrative Staff Analyst or a comparable title. Additional Information: O-025 To… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …Cloud platform. The Individual will work with our Implementation team and Business Analyst to maintain a high degree of interaction, satisfaction, and recommend and ... Cloud ecosystem. + Collaborate with other admins, developers, and business analyst environment assessing and evaluating new project requests and defining user… more
- Netflix (Los Gatos, CA)
- …administrator, system analyst , or equivalent roles, specifically on CCaaS (eg IVR , Routing, TFN), CRM, User Access Management Tool, CMS, etc. + A demonstrated ... proficiency working with Google Workspace, JIRA, Confluence, Kibana, Tableau, Zendesk, Zapier, Slack, and other industry tooling. + Background in building solutions and making adjustments to dashboards, widgets, queries, and configurations based on product… more