- TEKsystems (Omaha, NE)
- Description We are seeking a skilled IVR Developer with expertise in few or more of IVR development technologies VXML, GDF, IVR , Cyara, Avaya, Genesys, ... be responsible for designing, developing, and maintaining interactive voice response ( IVR ) systems to enhance customer experience and streamline operations. Skills… more
- Insight Global (Austin, TX)
- Job Description We are seeking a skilled IVR Developer with expertise in few or more of IVR development technologies VXML, GDF, IVR , Cyara, Avaya, ... be responsible for designing, developing, and maintaining interactive voice response ( IVR ) systems to enhance customer experience and streamline operations. Design… more
- Capgemini (New York, NY)
- IVR Chatbot Developer (Genesys focus) Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where ... world. **Location - Newark NJ** **Job Description** We are seeking an experienced IVR Chatbot Developer with a focus on Genesys Cloud CX to join our team for… more
- DISH Network (Englewood, CO)
- …**Job Duties and Responsibilities** We are looking for a talented **Senior UX/UI Designer/ Developer ** with expertise in **AWS Connect** to join our IT team. In this ... design of user interfaces for customer-facing tools, including self-service portals, IVR systems, chatbots, and agent dashboards, ensuring a seamless and intuitive… more
- DISH Network (Englewood, CO)
- …**Job Duties and Responsibilities** We're looking for a Senior AWS Connect Developer with a strong background in AWS Connect services and architecture. Your ... for modern business needs. As a Senior AWS Connect Developer , you will play a crucial role in driving...IAM, CloudWatch). + Strong understanding of contact center operations, IVR systems, and call routing. + Experience with Python,… more
- ManTech (Mclean, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Junior Software Developer ** to join our team in **McLean, VA** . In this role, you will be an ... experienced Linux and Ruby on Rails Developer with a strong background in Telephony Engineering to...telephony systems with web applications (eg, handling inbound/outbound calls, IVR , call routing). + Knowledge of security best practices… more
- NTT DATA North America (Irving, TX)
- …organization, apply now. NTT DATA's Client is currently seeking a **Python AI Developer ** to join their team **Hybrid** in **Irving, Texas (US-TX), United States ... model implementations using scikit learn, Tensor flow etc. + Experience with Chat, IVR , Banking will be plus. + Google Cloud (GCP) knowledge. **_About NTT DATA:_**… more
- Guardian Life (New York, NY)
- …Business intake channels such as Customer-facing portal applications, call center applications, IVR and chatbots are all powered by our APIs and provide unified ... customer experience. Our team is growing, and we are looking for versatile Lead Software Engineer skilled in Java based technologies, who are driven, who want to make a difference and code with purpose. We are passionate about the Customer. We do the right… more
- US Tech Solutions (Chicago, IL)
- …+ Chat Platforms: Live person, NLX trained, Netomi **Responsibilities:** + Support Contact Center/ IVR and LP (Live Person) Platform Development + 5+ years of .NET ... CORE and UI/UX development **LP Platform Development** + Manage end-to-end development activities, including Bot creation, FAAS, LP configuration, third-party Bot integration and widget creation + Live Person (LP) support tasks **UI/UX Expertise** +… more
- Capgemini (Bridgewater, NJ)
- …+ Integrate virtual agents with other Contact Center systems, such as IVR and chatbots. + Monitor virtual agent performance and make improvements. **Required ... Skills:** . Virtual agent . Dialogflow . CCAI . IVR . Chatbots . Critical Thinking & Problem-Solving skills . Strong Analytical skills **Life at Capgemini**… more
- Henry Ford Health System (Troy, MI)
- …call enhancement activities using Genesys framework and Interactive Voice Response( IVR ); enhance customer experience through designing and implementing the Mobile ... years in the position above, as a Full Stack Application Developer , as a Software Developer , or in a related occupation; Other Requirements: Experience must have… more
- Marriott (Bethesda, MD)
- …is strategic in nature with a strong component of hands on lead- developer responsibilities. This pivotal role involves leading the design, deployment, and ... NLP Tools for sentiment and trend analysis o Intelligent ACD/ IVR Platforms for globally dispersed contact centers o ML...minimum of 3+ years as a Solution Architect, Lead Developer or Lead Engineer * 5+ years of relevant… more
- Bright Horizons (Newton, MA)
- …or bachelor's degree in a technical field + Genesys Cloud CX: Developer (GCX-GCD), + Architect (GCX-ARC) and/or Scripting (GCX-SCR) Certification + Genesys Cloud ... + Experience supporting contact center operations and technology (reporting, dialers, IVR , ACD, WFM, QA, gamification, etc.). + Knowledge of API protocols,… more
- Capgemini (El Paso, TX)
- …Knowledge Management (KM), Quality Assurance (QA), Training, Technology (CRM/KM, IVR /ACD, WFM, QM, etc.), Performance Management, Financial Management, Contract ... Management, Vendor Management, etc. + Process Improvement methodologies + A passion and desire to improve CX and support clients on their journey **Minimum 5 to 10 years of consulting experience** or other relevant experience related to successful delivery of… more
- Amazon (Dallas, TX)
- …center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, ... Genesys, NICE InContact, Salesforce, etc. - 3+ years designing and implementing NLP/NLU ( IVR or chat) solutions using at least one major conversational AI framework… more