- Robert Half Technology (Little Ferry, NJ)
- …+ During peak demand periods, take on responsibilities typically assigned to a Project Manager for small-to-medium-sized projects. Use guidance from Senior ... Description The Project Coordinator plays a pivotal role in supporting...Work with the help desk to respond to inbound IVR inquiries and requests as needed. + Manage the… more
- Merck (Rahway, NJ)
- …arms within the business. Working independently, the Protocol Clinical Supplies Project Manager (Protocol CSPM) designs strategic and operational plans ... development products and non-our Company's marketed products. + Analyzes and anticipates project risks as they relate to clinical supply chain deliverables and… more
- LA Care Health Plan (Los Angeles, CA)
- …of all administrative, planning, monitoring and integration aspects of Call Center, Converge IVR /CVP, In House WebEx, Right fax, Cisco Universal Call Manager and ... other staff. Duties Lead the troubleshooting and design efforts, including IVR /CVP, WebEx, Cisco phone technologies. Installs, configures, and maintains complex… more
- Fairfax County Sheriff's Office (Fairfax, VA)
- …in performing IT project management only playing the role of Project Manager . Experience working with land development IT systems Experience managing ... Information Technology Manager (IT Systems Architect) Print (https://www.governmentjobs.com/careers/fairfaxcounty/jobs/newprint/4907068) Apply Information… more
- Travel + Leisure Co. (Orlando, FL)
- …that utilizes AI to enhance and modernize customer interactions across chat, and IVR channels. The Contact Center Optimization Manager is responsible for leading ... experiences for millions of travelers worldwide. The **Contact Center Optimization Manager ** is responsible for developing and executing a comprehensive self-service… more
- Duquesne Light Company (Pittsburgh, PA)
- …collaboration, innovation and outcomes. We want you to join our team! The Manager , Customer Contact & Service Excellence, will be accountable for the day-to-day ... trains and develops staff and plans the workflow. The Manager looks for areas of process improvement and directs...Role Include:** + Knowledge of Call Center metrics and IVR function + Experience with union employees and familiarity… more
- Walmart (Bentonville, AR)
- …experience. + Implement intelligent systems to surface contextual information across IVR , chat, CRM, and other support channels-reducing cognitive load and ... management information systems, industrial engineering, engineering management, business,information systems, project /program management, information technology, finance, management, or related area… more
- Sprinklr (UT)
- …for this role Working on the **Platinum Support Team** the **Support Account Manager ** is the main technical support contact serving Sprinklr's largest and most ... brands to deliver excellent customer support experience. **Platinum Support Account Manager ** also acts as an internal escalation point, collaborating with Sales,… more
- Calabrio (Minneapolis, MN)
- …turning data into actionable insights with lightning speed. We are seeking an Escalation Manager to join our growing team. In this role, you will serve as a ... vendors such as Cisco, Avaya, or Nortel (eg, agent desktop, IP- IVR , instant messaging, workforce management, call recording). Core Competencies: + Excellent… more
- Capgemini (Orlando, FL)
- …Additionally, the senior director will be supported by a project management, strategy and architecture, network monitoring, tools, automation, reporting, ... / Experience:** * 5 years as a director, senior manager or service delivery manager supporting network...data center (Nexus, F5 load balancers, NDFC), voice (PBX's, IVR 's, VoIP), security (firewalls, access control systems, ACL's), wireless… more
- Enterprise Mobility (St. Louis, MO)
- …Services departments across the company to provide business analysis, project management, implementation, and consulting support for technology-related initiatives. ... providing insights and strategies to support both current and future project goals, ensuring alignment with organizational needs and technology advancements. This… more
- Wells Fargo (Roanoke, VA)
- **About this role:** Wells Fargo is seeking a Lead Digital Product Manager (Product Owner for Contact Center) to help support our existing Contact Center Technology ... and will be reporting into Technology Business Systems Senior Manager . **In this role, you will:** + Lead the...Agile experience + 2+ years of Interactive Voice Response ( IVR ), Call Routing, Agent desktop or other Contact Center… more
- ONE Gas (Tulsa, OK)
- …to minimize bad debt expense. + Manage all POM (Proactive Outreach Manager ) campaigns to minimize account receivables, ensure timely processing of disconnects and ... and implement systems to manage workload requirements staffing, vendor, and project needs. Collaborate with the Information Centers, Business Offices, and Field… more
- Fairview Health Services (St. Paul, MN)
- …to improve contact center performance. Oversees the activities of project development including implementation and on-going performance. Represents the contact ... progressive leadership with 3 of those years at a manager or director level. + Must have extensive knowledge...+ Must have extensive knowledge of contact center software, IVR tools, workforce management and quality monitoring, in addition… more