- AGI (Naperville, IL)
- …tickets depending on urgency, risk or individual. + Respond to Email, Phone and Service Desk Ticket enquiries + Conduct basic troubleshooting for End User ... years of work experience as a Level 2 desktop technician , jr . system administrator, or similar role....to detail and organization + Excellent and proven customer service . + Communicate effectively both verbal and written. +… more
- State of Michigan (Lansing, MI)
- …used in the work area to ensure connectivity and accessibility to customer service representatives in the contact center, responding to the most difficult procedural ... regarding proposed work process improvements to ensure continued quality service and customer satisfaction. Departmental Supervisor 11 - Position Description… more
- Leidos (Washington, DC)
- …of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk , and data transport. Ultimately, Leidos will support ... largest IT services program for the Navy. Under the Service Management, Integration, and Transport portion of NGEN-R, the...to disaster recovery. + Train and oversee NetOPS Specialist Jr . personnel to provide additional skills and expertise to… more
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