- AAA Mid Atlantic (Wilmington, DE)
- …Club Alliance, Inc. Location: 1 River Place, Wilmington, DE 19801 Position Title: Senior Genesys Cloud Engineer Hours: Monday - Friday, 8:00 am to 5:00 pm, 40 Hours/ ... of new features and functionality of the ACA IVR and ACD platforms. Guide business counterparts in building solutions and turn a requirement document into a viable… more
- M&T Bank (Buffalo, NY)
- …seasoned Senior Contact Center Developer with hands on working knowledge of Genesys PureCloud architect flow familiar with best practices, design, and configuration ... is important that you have great people skills and are passionate about the Genesys PureCloud platforms capabilities. **IMPORTANT - We are NOT looking for Genesys… more
- WM (Houston, TX)
- …production projects. **I. Job Summary** We are seeking a skilled and experienced Google CCAI/ Genesys Contact Center AI Engineer to join our team. As an AI Engineer, ... for helping with the design, testing, implementation, and maintenance of the Google/ Genesys and other contact center solutions for our organization. You will… more
- WM (Houston, TX)
- …production projects. **I. Job Summary** We are seeking a skilled and experienced Genesys /Nice Contact Center Support Engineer to join our team. As a Contact Center ... for helping with the design, testing, implementing, and maintenance of the Genesys /Nice and other contact center solutions for our organization. You will collaborate… more
- IHG (Atlanta, GA)
- …Advanced call center integration with Telephony systems including the Genesys platform, Data Warehousing, Business Intelligence, ETL tools; Financial, HR ... for use in a multi-platform environment. Implement complex programs and lead /coordinate project/program and systems documentation according to established IT… more
- PNC (Strongsville, OH)
- …valued and have an opportunity to contribute to the company's success. As a Systems Reliability & Support Lead within PNC's Technology organization, you will be ... manager's discretion. Experience in the below area preferred: * Genesys Cloud * IVR * Microservices * API's *...participates in the monitoring, maintenance, support and modernization of systems and software to ensure stability and compliance to… more
- American Express (Phoenix, AZ)
- **Description** **You Lead the Way. We've Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join ... feels like they belong. Join Team Amex and let's lead the way together. As part of our diverse...+ Plan, scope, size, architect, design, prototype, and engineer Genesys framework components + CI/CD Implementation: Implement and manage… more
- Concentrix (Columbus, OH)
- Job Title: Lead Network Engineer Job Description Your Journey at Concentrix + Webhelp Starts Here: At Concentrix + Webhelp, our mission is to be the greatest ... cannot achieve this vision without you! If you have an interest in improving business performance for the world's best brands in over 70 countries spanning 6… more
- Focus on the Family (Colorado Springs, CO)
- …to have advanced qualifications in the following: + Experience with systems supporting complex enterprise-wide business processes, including the Salesforce ... environment + Knowledge of the Agile mindset and methodologies + Experience with business process creation or systems analysis desired Skills, Abilities and… more
- Red River (Columbus, OH)
- …authority on Contact Center consulting and is experienced in translating client business needs into technology solutions. The Design Architect (DA) represents Red ... identify customer needs and craft tailor-made solutions that align with their business objectives. + Strategic relationship building with OEMs within area of focus… more
- J&J Family of Companies (Skillman, NJ)
- …systems are in place to support local or global operations. You will lead and negotiate to achieve business strategies and deliver results for ... continuous improvement. + Develop and implement strategies to improve systems operations and infrastructure. + Lead and...operations. + Drive company initiatives and programs to meet business objectives. + Ensure systems are in… more
- NuWaves Engineering (Cincinnati, OH)
- …increase knowledge, grow leadership skills, and continuously improve the business system\. **General Summary:** This senior\-level Engineering position requires 15\+ ... Design Engineer also works closely with customers and potential customers on business development efforts\. Essential Functions + Make sound decisions for system… more
- Colgate-Palmolive (New York, NY)
- …Care systems ie Emplifi Agent, Social Marketing Cloud, Knowledgebase, Shopify, Genesys cloud, Telephony systems etc. + Project management and priority ... is also responsible for driving consumer satisfaction and loyalty to help drive business growth. The Director of NA Operations must have highly developed management… more
- Guardian Life (Holmdel, NJ)
- …centers of excellence, and associated KPIs + Robust experience with Telephony and WFM systems and tools, such as Avaya, Verint, Genesys , and/or accompanying or ... report to the Head of Finance Operations and Transformation, Group Benefits and lead the workforce management function that supports Group Benefits. You will serve… more
- Teledyne (Rancho Cordova, CA)
- …responsible for the design of RF & Microwave high-power, solid-state amplifiers and amplifier systems . Lead the technical design effort of a product or system ... supplies and other components used in high-power, solid-state amplifiers and amplifier systems . + Design power amplifier matching networks using non-linear models &… more
- Travelers Insurance Company (Spokane, WA)
- …metrics, reporting and data analysis to determine the best use of time, people, and systems to meet the business needs of today and tomorrow. This position will ... and contextual reports to leadership that convey trends to inform business decisions. + Participate in operational and Workforce technology testing, validate… more
- Mastercard (Arlington, VA)
- …Technical Qualifications Has skills to succinctly articulate architecture patterns of complex systems , with business and technical implications, to executive and ... - one that makes better decisions, drives innovation and delivers better business results. **Title and Summary** Principal Solution Architect - GCC CX Technology… more
- GE Vernova (Rochester, NY)
- …sites. **Job Description** About us: Grid Solutions, a GE Renewable Energy business , serves customers globally with over 12,000 employees. We provide power utilities ... and industries worldwide with equipment, systems , and services to bring power reliably and efficiently from the point of generation to end power consumers. We are… more
- MAPFRE Insurance (Webster, MA)
- …and/or operational enhancements. Support administration of voice platforms and communication systems , and associated business specific applications and platforms ... standards, and concepts within field of work. Applies them to perform or lead work requiring extensive analytical business skills. **Decision Making:** Makes… more