- Flynn Restaurant Group (Independence, OH)
- …(one or more related incidents) responses from Level 1 and Level 2 Service Desk . + Respond to incidents and problems, focusing on swift resolution ... from corporate and field leadership. + Create and maintain Service Desk work schedule. + Monitor call...queues to ensure sufficient coverage levels. + Conduct regular 1 : 1 meetings with team members. + Review… more
- Boardwalk Pipeline Partners (Houston, TX)
- …is required to participate in 24x7 On-Call rotation. Job Responsibilities + Provide level 1 support for Service Desk line during peak call periods + Help ... provide level 2 support for the IT Service Desk and to support the workstation...Ensure workstations are patched and client software updated + Level 1 A/V support for conference rooms… more
- Robert Half Technology (Little Elm, TX)
- …basis. This person will support users onsite and any remote employees that are escalated from the level 1 service desk . It requires the ability to go ... a client in Little Elm that is hiring a Level II Desktop Analyst to join their team on...go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1 -tap apply, notifications of AI-matched jobs, and much more.… more
- ERP International (Bohemia, NY)
- …LLC** ( www.erpinternational.com ) is currently seeking a Full Time, On Site mid- level ** Service Desk Analysts** to support our Development Finance ... + Support and respond to tickets for ongoing complex Service Desk activities in ServiceNow for DFC...Requirements:** + Must be able to obtain a DFC Level 1 Clearance **Standard Interview & Selection… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician (Tier 1 .5) to join our support team operating within a secure Azure enterprise ... + Monitors incidents and tracks resolution within the customer Service Level requirement by documenting all steps...knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may… more
- TEKsystems (Fountain Valley, CA)
- …laptops, servers, network connectivity, business applications and voice-over-IP telephone systems. -Resolves Service Desk Tier 1 incidents, or escalates Tier ... Level Agreements (SLAs). -Understands, maintains, and follows standard Service Desk operating procedures. Minimum three (3)...reported problems, prepare detailed notes and reports, and resolve Service Desk Tier 1 problems.… more
- Citi Trends (Savannah, GA)
- …our team, growing with our company, and always seeking to provide an amazing level of service . **ESSENTIAL DUTIES AND RESPONSIBILITIES:** + Utilize your skills ... **Job description** **Role: Tech Desk Support Analyst** **Reports to: IS Manager** **Positions...center: 1 year (Required) + Customer support: 1 year (Preferred) + Customer service : … more
- CUNY (Bronx, NY)
- …IT Academic Center) performs entry- level professional Information Technology work at the Service Desk and IT Center by assisting all students, faculty and ... IT Support Assistant Hourly ( Service Desk Support Assistant) **GENERAL DUTIES**...will not be offered for this position. **MINIMUM QUALIFICATIONS** 1 . High School Diploma, GED, or equivalent 2. Eighteen… more
- Intuit (Tucson, AZ)
- …office 3 days a week._ **Responsibilities** Strategy & Planning + Establish and enforce Help Desk service level agreements in consultation with end users to ... December 9am PST - 6pm PST and January- April 1 :00pm PST- 9:00pm PST + Weekends needed- December- April...team. + Proven track record of developing and providing Service Level Agreements and Help Desk… more
- General Dynamics Information Technology (Quantico, VA)
- …with a drive for innovation to GDIT. Our **Help Desk Analyst Tier 1 ** must have: + **Security Clearance Level :** Active Secret clearance. + **Required ... **Req ID:** RQ211235 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Secret **Public...**Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier 1 ** at GDIT. Shape… more
- City of New York (New York, NY)
- …ability to be flexible with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for overtime availability, only when ... necessary. ASSIGNMENT AND CURRENT RESPONSIBILITIES The Service Desk Unit is part of a...coverage for meetings and/or assigned hours. With a certain level of independence, identify when issues should be escalated,… more
- Leidos (Washington, DC)
- …for quick customer resolution. Understands Service Level Agreements/ Service Level Objectives (SLAs/SLOs) and the Tier 1 role in support of meeting ... of commonly-used IT concepts, practices, and procedures within a Service Desk environment. + Ability to effectively...**Basic Qualifications:** + High School diploma and a minimum 1 of prior relevant experience. + Must have at… more
- System One (Spring Grove, PA)
- Job Title: Service Desk Analyst Location: Spring Grove, PA Type: Contract Contractor Work Model: Onsite Hours: Day Shift - Mon- Fri (on-call coverage required) ... GENERAL POSITION DESCRIPTION The Service Desk Analyst provides high-quality support to...support via remote access. * Attend team meetings and 1 : 1 sessions, offering feedback and collaboration. *… more
- State of Minnesota (St. Paul, MN)
- **Working Title: Enterprise Service Desk Analyst - Night** **Job Class: Information Technology Specialist 2** **Agency: Minnesota IT Services** + **Job ID** : ... Unit** : Minnesota IT Services + **Division/Unit** : Enterprise Service Desk / End User Support +...coaching, and troubleshooting issues, as well as delivering higher level support around Microsoft 365 hybrid cloud/on premises-based services.… more
- TEKsystems (Phoenix, AZ)
- IT Service Desk /Help Desk Job Description + Mid Level :...a service desk or customer service environment Minimum 1 year technical support ... Provides incident status updates to management and end-users per service level guidelines * Support and maintain...& Qualifications * Currently the National Service Desk team at customer supports around 1 ,500… more
- Custom Computer Specialists (East Lyme, CT)
- Level 1 Help Desk ...and non-technical users. + Ability to provide excellent customer service and build positive relationships with users. + Possession ... Lyme, CT Company Order Number 2936 # of openings 1 Apply Now (https://phh.tbe.taleo.net/phh01/ats/careers/v2/applyRequisition?org=CUSTOMONLINE&cws=37&rid=2936) We are a growing IT… more
- Chenega Corporation (Arlington, VA)
- …improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance with ... **Req ID:** 38527 **Summary** **Tier 1 Help Desk Analyst** **Arlington, VA**...cutting-edge technology and take your career to the next level ! We deliver essential technological services to our customers… more
- Cayuse Holdings (Arlington, VA)
- …/Yr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/3037/ service - desk -agent-junior/job?mode=apply&apply=yes&in\_iframe= 1 ... **Overview** The Service Desk Agent performs a variety...**Overview** The Service Desk Agent performs a variety of complex tasks,...triage requests that cannot be resolved at the SD level using ITSM. + Follow up with client's staff… more
- CAI (Jackson, MS)
- …We are looking for a bilingual customer service -oriented **Bilingual Service Desk Analyst** to provide Level 1 technical support to both English ... Bilingual (Italian/English) Service Desk Analyst **Req number:** R6634...over 8,500 associates worldwide and a yearly revenue of $ 1 billion+. We have over 40 years of excellence… more
- Doosan Bobcat (West Fargo, ND)
- …over the world. + Location: West Fargo-Main Office Job Information The Service Desk Analyst I provides Level 1 support for customers including Dealers, ... Service Desk Analyst I Last Updated...best practices to ensure Customer Satisfaction (CSAT), Quality, and Service Level Targets are met. Role &… more