- Software Galaxy Systems, LLC (Waukegan, IL)
- …1 first call resolution or user self- service where possible. Work with the Level 1 Service Desk , other Technicians, Senior Technicians, Hardware, ... ensure completion of all assigned work and proper communications with clients meeting service level agreements, customer satisfaction, and service demands.… more
- Converge Technology Solutions (Houston, TX)
- …Suite or related software. Education and Experience: 1 .5 years' experience in a Service Desk environment. Experience as a Backup Team Leader is an advantage. ... Position Title: Team Lead, Service Desk Position Location: On-Site in...control with the objective of achieving or exceeding customer service level agreements (SLA's) in the most… more
- Bering Straits Native Corporation (Aberdeen, MD)
- …to IT incidents and requests received from Remedy tickets escalated by the Tier 1 Service Desk .Create Remedy tickets for incidents and requests that ... updates to Remedy work logs to be viewed by Service Desk Analysts and by the user...to provide resolutions for user incidents and requests.Meet all Service Level Agreements (SLA) as listed in… more
- Creative Financial Staffing (Houston, TX)
- … service skills Experience with SolarWinds products, such as SolarWinds Web Help Desk , SolarWinds Service Desk , and SolarWinds Dameware Remote Support ... and provide solutions Escalate complex issues to the next level of support Document all support cases Preferred Qualifications...Document all support cases Preferred Qualifications for the Help Desk Specialist role: 1 + years of experience… more
- Dexian - DISYS (Denver, CO)
- …to the customers' satisfaction.Document all work products and progress in the IT Service Management System.Ensure service level commitments are met to ... at the City's Headquarters location.The IT Technician provides Tier 1 (first line support) and occasional Tier 2 support...City staff by phone, in-person, email and via IT Service Management (ITSM) system. Will perform a variety of… more
- Bering Straits Native Corporation (Aberdeen, MD)
- …and professional mannerManage customer relationships from reported incident through resolution.Meet all Service Level Agreements (SLA) as listed in the ... Straits Native Corporation is currently seeking a qualified entry level Help Desk Specialist for a contract...Service Level Management Plan.Assist in developing and implementing permanent resolutions… more
- eXcell (Westford, MA)
- …Office365 and email Skills and Qualifications: Minimum 1 + year of help desk experience Entry- level experience in the support of the Microsoft and ... has a brand new opportunity for a qualified Tier 1 Desktop Support to join their team onsite in...ensure proper handoffs and follow-through Educates end users on self- service support tools and best practices Assists in documentation… more
- eXcell (Seattle, WA)
- …manufacturers Training should include: Shure Designer, Intellimix, Networking for AV QSC QSYS Level 1 minimum AVIXA CTS preferred Crestron (DMCE-4K, XiO Cloud, ... commissioning, troubleshooting, servicing equipment, and interpreting system drawings Help desk or customer service experience, ServiceNow preferred Experience… more
- Shimadzu Scientific Instruments (Naperville, IL)
- …firmly committed to diversity, inclusion, and belonging. Competitive Compensation: Day 1 Benefits and competitive salary. Retirement Benefits: Matching 401K and a ... Diversity, and Culture Employee Resource Groups (ERGs). ADDITIONAL COMPENSATION: For Service , Technical Support, Marketing & Sales Roles: Additional compensation is… more
- eXcell (Vandalia, OH)
- …Join eXcell and enjoy our generous employee benefits! We are currently seeking a qualified Level I IT Technician to join our client's team for an onsite position in ... hardware (Apple and Samsung mainly), along with support of Telecommunication Service Manage, install, and troubleshoot telephone system and other equipment such… more
- Spectraforce Technologies Inc (Columbia, SC)
- …quality and production standards. 20% Identifies complaints and inquiries of a complex level that cannot be resolved following desk procedures and guidelines and ... Title: Claims Customer Service Advocate I Location: Columbia, SC, 29229 Duration:...changing duties and tasks. INDIVIDUALS MUST HAVE AT LEAST 1 YEAR OF CLAIMS PROCESSING EXPERIENCE OR A BACHELOR'S… more
- George Washington University (Washington, DC)
- …building. The Circulation Services Desk is responsible for maintaining a high level of customer service , checking in and out circulating materials, and ... in the stacks areas. This position: Delivers a high level of customer service to library patrons...academic library or customer service environment. Customer service experience (preferably in a library setting). 1… more
- Mindlance (Columbia, SC)
- …quality and production standards. *10% Identifies complaints and inquiries of a complex level that cannot be resolved following desk procedures and guidelines ... or equivalent . Required Work Experience: 2 years of customer service experience including 1 year claims or appeals processing OR Bachelor's Degree in lieu… more
- Toyota Boshoku America, Inc (Hopkinsville, KY)
- …and minimum downtime.O. Provide support to IT end users as a secondary point of contact. 1 . Provide IT help desk support for end users.2. Provide desktop and ... customers to address issues, plan Kaizens and enhancements, and provide excellent service .H. Engage team members and provide leadership to assist in achieving stated… more
- American Honda Motor Co Inc (Torrance, CA)
- … service market launch and enhancement IT DevelopmentWorking Conditions40% desk work using laptop and phone, including conference calls, communicating, reading ... Sustainability Development Div Work Location: Torrance - Main Campus LocationCareer Level : 5 Salary Range: $99,200.00 - $148,700.00 Job PurposeDeveloping and… more
- Percepta (Houston, TX)
- …Support Technician is responsible for the logging and tracking of all Service Desk requests and for providing tier 1 and 2 technical support. The Technician ... IT Support Services TechnicianAt Percepta, we bring first-class service across each market we support. As a...role is to consistently improve and maintain a high level of customer satisfaction by troubleshooting and providing assistance… more
- Automated Health Systems (Baltimore, MD)
- …Manager - responsible for monitoring and managing quality metrics to achieve SLAs ( service level agreements). Call Center Manager - responsible for leadership of ... openings for the following positions: Call Center Supervisors, Help Desk Technicians, Human Resources Staff, Administrative Assistant, Call Center...Elkridge, MD Wednesday, May 8, 2024 11:30 AM to 1 PM and 4 PM to 6:30 PM Bring… more
- Insmed Incorporated (Bridgewater, NJ)
- …research into innovative solutions for patients. That's why we were named the No. 1 company to work for in the biopharma industry in Science's Top Employers Survey ... Technology team is pushing boundaries in technology, innovation and customer service . We're a passionate, collaborative IT team dedicated to Insmed's mission,… more
- Lovelace Biomedical Research Institute (Albuquerque, NM)
- …or a related field and a minimum of 5 years of professional level procurement experience; or an equivalent combination of education, training and/or experience from ... skills and abilities have been attained. Also requires a minimum of 1 year of personnel management experience.Must have a demonstrated understanding of and… more
- WSFS Bank (Philadelphia, PA)
- …education and experienceMinimum of 2 years of experience providing hands-on desk side technical support for Information TechnologyIntermediate level ... the people, businesses, and Communities we serveWe Stand For Service (R) is more than part of our name, it's...VPN, LAN, WAN, and wirelessClear understanding of iCloud infrastructureEntry Level bat and PS scripting capabilitiesEntry level … more
