- Truist (Raleigh, NC)
- …the following job description:** ** This position is office-centric ** The Technology Major Incident Management Engineer is responsible for overseeing, ... Specific activities may change from time to time. 1. Incident Management : Lead the incident ...management experience, with at least 3 years leading major incident response in the financial or… more
- IT Concepts (Austin, TX)
- …meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a Major Incident Management (MIM) Support Specialist within the ... of Veterans Affairs (VA) End User support and Operations Monitoring contract within Major Incident Management (MIM). + Ensure the VA's IT services are… more
- Guardian Life (Holmdel, NJ)
- …and Change & Release Management **You Will:** + Lead and manage the Major Incident Management team (including 24/7/365 coverage across US and India), ... Demonstrable ability to lead and manage teams, particularly in a 24/7/365 Major Incident Management environment. + Extensive experience in managing Major… more
- Citigroup (Irving, TX)
- …effectively coordinate responses, facilitate communication, and drive resolution. **Key Responsibilities:** ** Major Incident Management :** + Facilitate the ... management or securities services preferred. + Demonstrated experience in Major Incident Management or crisis management (ITIL Foundation… more
- AbbVie (North Chicago, IL)
- …accountable for the global Incident Command Center (ICC). The role oversees Major Incident Management (MIM) services, a vital IT operation responsible ... in offering strategic leadership and comprehensive oversight of the IT incident management process. This role involves leading IT support services to bolster… more
- Capgemini (Austin, TX)
- …Ensure timely communication with stakeholders and maintain accurate incident records. * Major Incident Management : Lead the response to major ... IT changes. The ideal candidate will have hands-on experience in Incident , Major Incident , Problem, and Change Management , and will be certified in ITIL… more
- ZOLL Medical Corporation (Chelmsford, MA)
- …members in troubleshooting, issue resolution, or escalation. + Ticket management and major incident management at an enterprise scale + Process ... evangelization of ITSM and its related processes: Service Desk, Incident Management , Request Fulfillment, Problem Management...errors and workarounds + Assisting with the handling of major incidents and identifying their root causes + End… more
- Burlington (Edgewater Park, NJ)
- …to optimize IT support operations. Key responsibilities include overseeing Incident Management , Major Incident Management , Service Request ... Life** **Service Delivery** **Service Desk Leadership & Operations** + 24/7 Major Incident Management : Ensure seamless coordination between on-site and… more
- University of Washington (Seattle, WA)
- …initiatives for service delivery and support. ** Incident Management and Major Incident Management :** + Optimize fulfillment and incident ... data within frameworks like the Common Service Data Model (CSDM). + Lead major incident management , including identifying and facilitating major … more
- Eliassen Group (Columbus, OH)
- …shifts to maintain current information. + Facilitate incident calls and support major incident management to address high-priority tickets efficiently. + ... will be responsible for incident and problem management , providing oversight of major incidents, and...monitoring of critical processes and provide change enablement and incident management support. + Utilize various industry-standard… more
- LA Care Health Plan (Los Angeles, CA)
- …and Process excellence organization and will be primarily responsible for Batch Support and Major Incident Management . The Manager will provide end to end ... Hands on experience with monitoring and ticketing tools. Experience in Incident Management , Change Management and Problem Management . Experience… more
- Takeda Pharmaceuticals (Bannockburn, IL)
- …documentation to streamline cloud operations and drive efficiency; lead and support Major Incident Management (MIM) processes, ensuring swift resolution ... bottlenecks and application issues in production environments; lead and support Major Incident Management (MIM) processes, troubleshooting complex… more
- Mizuho Corporate Bank (New York, NY)
- …mentorship, and support. + Oversee and govern the processes for Normal and Major Incident Management , ensuring timely resolution and minimizing impact ... for leading a team to execute the day-to-day operations and governance of Incident Management , Change Management , Problem Management , and Release … more
- Bank of America (Richmond, VA)
- …and work with the Problem Manager to diagnose root causes for complex/high impact major incident / problem management investigations + Emergency incident ... + Engage as a subject matter expert (SME) in major incident triage efforts, failure scenario modelling...of Certificate Authorities and PKI + Security event and incident management systems and/or incident … more
- TEKsystems (Lake Forest, IL)
- …- understanding of SD WAN, LAN, Palo Alto (firewall), Aruba (wireless), Cisco (voice) 3. Major incident management - maintain SLAs and generate metrics to ... and currency of Network equipment and services. Skills Aws, Operations management , Leadership communication, Infrastructure, incident management , Cloud,… more
- Bank of America (Kennesaw, GA)
- …and work with the Problem Manager to diagnose root causes for complex/high impact major incident / problem management investigations. *Assess monitoring for ... major production triage efforts and work with problem management in the identification of root cause of highly...* Engage as a subject matter expert (SME) in major incident triage efforts, failure scenario modelling… more
- Zurich NA (Schaumburg, IL)
- …standards and policies. + Engage and represent Group Application Development and Maintenance(GADM) in major incident management and problem management . + ... communication and restoration of services in response to a major outage or disaster, as well as setting up...Facilitate GADM communications to the business (eg Incident alerts, change freezes etc.). + Manage internal and… more
- Cayuse Holdings (Salt Lake City, UT)
- …technical support for the resolution of problems, incidents, issues, and emergencies including major incident management escalation to ITOC and/or Major ... troubleshooting assistance, accurately assesses and records problems in the problem management tool. + Provide assistance and information to the customer in… more
- Citigroup (Irving, TX)
- …business such as in banks and DTCC. + Engagement with ITIL processes including Major Incident management , problem management , change management ... Asset Servicing functions of Securities services responsible to perform Incident /outage Management , pro-actively collaborate with Development and Infrastructure… more
- Cognizant (Washington, DC)
- …to maintain system stability and performance. + Follow and participate in incident management , major incident management , problem management , ... change management , and configuration management processes. + Manage, create, update and execute GxP documentation such as test scripts as required to ensure all relevant Compliance policies and regulations are met + Expected to be on call as needed to… more
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