- Merck & Co. (Redwood City, CA)
- …: Work closely with the Other product managers in our Product line ( Service Desk , Executive Support, Meeting Guidance and solutions, Knowledge management, and ... that enhance the efficiency and effectiveness of the end-user experiencePartnership for Streamlined IT Service Delivery: Work with divisional IT teams and… more
- Insmed Incorporated (Bridgewater, NJ)
- …for improvement.Vendor management: Oversee relationships with external IT vendors/ managed services ensuring cost management, optimal service delivery and ... team is pushing boundaries in technology, innovation and customer service . We're a passionate, collaborative IT team...not necessarily be limited to, the following: Lead the IT Support Services Team including global help desk… more
- Daiichi Sankyo, Inc. (Basking Ridge, NJ)
- …rare diseases and immune disorders. SummaryThis role works closely across regional DSI IT teams and is responsible for the ongoing production support of Commercial ... and R&D IT systems and applications. The individual in this role.../ orchestration tools (Tidal Enterprise Schedule or equivalent), enterprise Managed File Transfer tool (Cleo Harmony or equivalent). Must… more
- IT Concepts (Washington, DC)
- …seeking an experienced and highly motivated Tier 2 Desktop Support Analyst to join our on-site IT Managed Service Desk team. The ideal candidate will ... Founded in 2003, IT Concepts' core values - customer-centricity, teamwork, driven...Excellent problem-solving, analytical, and communication skills. + Strong customer service orientation with the ability to interact effectively with… more
- Prototype IT (Lewisville, TX)
- …guidelines. About Prototype: IT : Prototype: IT is one of the largest Managed Service Providers in the Dallas-Fort Worth metroplex, located in Lewisville, ... Prototype: IT is seeking IT Help Desk Support Specialists who...encounters with customers and fellow employees in a friendly, service -oriented manner. + Maintain compliance with Prototype: IT … more
- Price Chopper (Schenectady, NY)
- …operations of the Support Desk staff, records and manages ongoing incidents involving IT managed technology. Leads and directs the work of other's and run ... ** IT Lead Analyst, Support Desk ** Date: Apr...impact to the opcos Provide any required documentation to managed service support desk Monitor and… more
- TEKsystems (Grand Rapids, MI)
- …Description: The Help Desk Support Technician will be responsible for supporting the IT service desk by providing end-user support via phone calls, ... issues and offer advice to solve them. The Help Desk Support Technician will provide a high level of...Managed Services Provider - Good computer skills with IT and Customer Service experience. - Experience… more
- IT Responsive (San Diego, CA)
- … Services utilizing Microsoft, AWS and VMWare technologies. Responsibilities: The MSP Help Desk L2 will interface with clients, internal service and project ... LOCAL APPLICANTS ONLY Currently seeking full time MSP Help Desk L2 for an information technology professional services firm with offices in Orange County and San… more
- Boston University (Boston, MA)
- …life-safety, business transaction-critical, and teaching-related services. Provide an interface to other IT Service Management activities, IT Partners, and ... as the BU community's primary point of contact for all 200+ IS&T-provided IT services, leveraging enterprise knowledge and technical expertise to assess client needs… more
- General Dynamics Information Technology (Colorado Springs, CO)
- …Secret/SCI **Job Family:** Help Desk **Skills:** Customer Service ,Group Problem Solving, IT Service Desk ,People Management, Service Desk ... **Help Desk Manager** Seize your opportunity to make a personal impact as a Service Desk Manager for Enterprise IT Solutions in Colorado Springs, CO.… more
- IT Responsive (San Diego, CA)
- Currently seeking full time Project Engineer (Level 3) for a Managed Services Provider in Orange County and San Diego, California. Looking for technology ... interested in joining a fun, high paced team. We specialize in Managed Services and Microsoft and VMWare technologies. Responsibilities: The Network Support… more
- TEKsystems (Washington, DC)
- …all processes comprising day-to-day operations of Tier 1, receiving, managing, and tracking all customer IT contacts to the Service Desk . The Tier 1 Lead is ... evaluate call tickets in the system ensuring tickets are managed correctly. Monitors call volume and call data to...outages in a timely manner, with collaboration with the Service Desk Manager and other IT… more
- Proven IT (Duluth, GA)
- …Job Type Full-time Description The Tier I Engineer is responsible for various managed IT support related to onboarding and ongoing technical maintenance and ... Help Desk Tier 1 Engineer Duluth, GA (http://maps.google.com/maps?q=3435+Breckinridge+Blvd+Duluth+GA+30096) Apply...RESPONSIBILITIES + Tier I aids support to the Proven IT Helpdesk which is the first line of support… more
- NuAxis Innovations (Reston, VA)
- …Science, or related field. + Minimum of 7 years of experience in a help desk or service desk role, with demonstrated progression to senior-level ... **Help Desk Support Service Specialist - Senior**...Extensive knowledge of ITIL framework and best practices for IT service management. + Strong technical proficiency… more
- NuAxis Innovations (Reston, VA)
- …ideal candidate will be responsible for overseeing the day-to-day operations of the service desk , ensuring timely resolution of support requests, and maintaining ... + Ensure responsiveness to end-user problems by overseeing the service desk operations. + Develop a communications...years, we saw a growing disconnect in how federal IT initiatives were built and managed . Time… more
- RLDatix (Skokie, IL)
- …ensure calls to the Service Desk , either by email, telephone, self- service or 'walk-in' are logged, tracked and managed as required through to closure. ... Associate Service Desk Analyst Location: Skopje, Macedonia...with internal clients on all levels to help resolve IT related issues and provide answers in a timely… more
- Dataprise (Port St. Lucie, FL)
- About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a ... Provide first contact support of incoming requests to the Service Desk via telephone, web portal, email,...related experience, ideally working with external clients in the Managed Services or IT Services industry. +… more
- Dataprise (Rockville, MD)
- About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a ... Provide first contact support of incoming requests to the Service Desk via telephone, web portal, email,...related experience, ideally working with external clients in the Managed Services or IT Services industry. +… more
- SAIC (Scott AFB, IL)
- …Group of SAIC is seeking a Help Desk Service Specialist to support an IT Service Desk effort for USTRANSCOM located at Scott Air Force Base (AFB) in ... Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to...Systems Directorate (TCJ6). The successful candidate will join the Service Desk team assisting the users experiencing… more
- NuAxis Innovations (Falls Church, VA)
- **Help Desk Technician** Location **Falls Church, VA** \# of...years, we saw a growing disconnect in how federal IT initiatives were built and managed . Time ... **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience...We are currently seeking a talented and motivated **Help Desk Technician** for a Full-Time position. **Job Summary:** The… more
